Jeff Giesecke
My spouse and I ordered from the drive through around 8:30PM on July 10. The person taking the order kept messing up the order when repeating it back to us. I thought he must be on something. We specified dark meat only and original recipe three times for the 4pc. chicken combo we ordered for me. My spouse got a $7 fill-up meal. That was easier for him to comprehend. At the window (the new bald guy) was very polite. We got home with our order and to my surprise i got extra crispy and one huge chicken breast, one torn up biscuit, old looking macaroni. I tried to eat the drum stick but it was old and jerky like, had to spit it out. I cant stand the white meat of chicken but I tried to eat it, but it was gross as well. I called to talk with a manger but someone answered then said yeah! and hung up. Upon calling back I kept getting a busy signal. My spouse’s meal was correct but bland at best. Potatoes with gravy were gross. The little apple turnovers were bland also. I have had many good experiences at this store, but it SUCKED! the other night. Based on that experience i would not recommend this KFC to anyone. That evening all the other restaurants had lines wrapped around them. KFC was empty, I guess we know why now. If your the only customer, go somewhere else!
… moreolma Hernandez
THIS PLACE IS INCREDIBLE, NEVER DO THEY HAVE CHICKEN POT PIES …WAIT FOR 25MIN FOR THEM TO MAKE AS YOU ORDER THEM 25 MIN WAIT TURNS IN TO 40MIN -60 MIN. FOOD IS USUALLY GROSS NO MATTER WHAT YOU ORDER. LADY AT THE WINDOW IS RUDE NO CUSTOMER SERVICE SKILLS, IF SHE DON’T WANT TO BE THERE QUIT.. BUT THERE AGAIN I GUESS THEY REALLY DON’T WANT FOR KFC TO SUCCEED IN CLUTE THIS IS NOT KFC’S FIRST RODEO IN THAT AREA. I’VE GIVEN THIS LOCATION PLENTY OF CHANCES…ALWAYS THE SAME THING
… moreVerda Jones
Highly unimpressed!! EVERY time I order something is wrong with my order. Not only that but I ordered a meal for my son last week..ONE single meal..had to wait 45 minutes in the parking lot just to get it..it was so chaotic. They delivered a lot of meals to the wrong cars..lots of people were taking food back in. As far as I’m concerned my son will have to learn to like another chicken place. This one is just not worth the hassle.
… moreLonnie Sims
It takes a lot for me to give a poor review. But this store is bad now. I have ate there close to 5 days a week sense it opened. It was great but in the last couple of months don’t bother. And if you call the area trainer as is posted on the window he will give you attitude and tell you to call the store! Isn’t that his job? Then you call the manager and she won’t give you undivided time so don’t bother calling there either. All I want is my favorite chicken done and served right. Best to go to another place . Seems this KFC will end up like the one that was near the mall.
… moreJacob
Save your money. There is much better places to order from in clute, McDonald’s being one. At least it will be cheaper for the crappy food you get. They must have the most lazy staff imaginable. How they manage to fail to fill the tiny regular size container of fries is beyond me. Same with how they manage to add 0 pickles to an order with extra pickles. Or how about completely missing items from the order. Or the stale chicken patty that’s probably been under a lamp for hours on my sammich. This will be the only and last visit. Please let this place go out of business so we can get something better where they actually put in at least 10% effort.
… moreDennis Ruffner
Worst service I’ve ever experienced. After placing an online order and waiting 25 minutes after we arrived at the restaurant, we were told by the manager we could either substitute for the breasts the ‘new’ cook forgot to put in fryer or wait another 20 minutes. At which point, I cancelled the order without any explanation or apology from the manager.
DO NOT ever order from this fiasco of a chicken place. I can certainly understand how KFC got into financial problems if other places are managed like this place.
… moreJamie Butler
I ordered chicken from there last night. I got home to find hair cooked into my chicken. I immediately took the food back and requested a refund. I was told they have a “no refund” policy. I demanded my money back! It took the Manager nearly 30 minutes, to get approval over the phone from the District Manager to give me back $20!!! Ridiculous!
… moreJessica Bias
Seriously , we ordered an extra crispy family meal. Mashed potatoes and gravy corn a Mac . We did not get gravy we did not get corn . There was no breast ( which they had told us about) and the chicken breading was not even stuck to chicken and it was like a slimed gummy grey I took pictures so disappointed won’t be going back anytime soon
… moreCentury Hassel
Went to KFC today and had a really bad experience with the cashier named “Macy”. She clearly didn’t want to take our order — had an attitude the whole time. When we asked a simple question, she just raised her eyebrows and acted annoyed.
I even asked her “Are you ok?”, and she just said “yeah” in a rude way. Totally unnecessary. We went in to have a nice meal, but she made the whole experience uncomfortable.
I even mentioned it to the manager, and after he talked to her, I could hear her saying things like “everybody has an attitude” and “Melissa has an attitude”. Just so unprofessional.
Honestly, someone like that shouldn’t be working in customer service. Hope management does something about it because that kind of attitude really ruins the experience for customers.
… moreDiana Elyoussef
The employees are nice, but waiting one hour for my food is not acceptable. I came in at 5:10 and received my food at 6:08.
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