KFC

  3.0 – 857 reviews   • Chicken restaurant

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Visit your local KFC® at 8716 Veterans Memorial Parkway for the world’s best fried chicken—hand-breaded and freshly prepared! With convenient dine-in, drive-thru, and delivery options, we make it easy for you to enjoy your favorite KFC® menu items, including chicken nuggets (regular & saucy), chicken tenders, chicken sandwiches (regular & spicy), chicken bowls, family meals, and more. Stop by or place an order for delivery via our website or app!

Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.

✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery KFC 63366

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KFC® at 8716 Veterans Memorial Parkway in O’Fallon, MO

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KFC, 8716 Veterans Memorial Pkwy, O Fallon, MO 63366, US

Get more information for KFC in O Fallon, MO. See reviews, map, get the address, and find directions.

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Reviews

Tony Carrillo
Employees there were very friendly eager to serve customer oriented.. three-piece chicken combo was pretty good
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Rhonda Scherrer
Order 3 pcs meal. The price was good. The small mashed potatoes and gravy was Luke warm, the corn was also. The chicken was not crispy at ALL!, it looked very old, there was NO crispy at all.looked old and warmed up in a microwave. I order the original recipe. Ya, no way will I be going again! The chicken was really, really a disappointment! I was hoping for so nice crispy fried chicken
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Stephanie Raines
My son ordered a chicken sandwich, bit into it and almost broke his braces off. There was a large bone running through it. I called KFC and spoke to a manager who did not seem at all concerned. I asked for his name, he refused, saying “I don’t think so” and hung up on me.
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Jenny U
Hit this KFC on the way through town. Ordered on the mobile app and ate it in person. We arrived at 11:30 am on a Thursday and there was only the manager running the window, lobby and food. I told her we were the mobile order and she told me she would get to me as soon as she could. I think it went over the timeline for the order but I could see she was hustling.

Two other workers were on break. One in the lobby area, laying all over the table trying to rest. Please find your workers a better spot to do this. It looks tacky and she didn’t wipe the table down after laying herself all over it. I could also tell that she did not want to be at work that day. The other worker was a kitchen helper. I feel like there could have been a better time for a break than when the lobby is busy and the drive was too. I left the stars up for the hustling manager.

The fried chicken was hot but not fresh. The skin had already started to soften. The rest of the meal was what I expected.

I took the atmosphere down a notch as I feel there was some cleaning that could have been done in the lobby area and I could see a messy kitchen from the counter.
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Katy Crocker
Arrived just after 11:00 a.m., and the front doors were still locked. Walked up to the drive-through, and the employee just pointed to the front door. They finally unlocked the door. They only had 3 employees working, and you could not place your order at the register with a person. You had to use the kiosk. We went in for the Tuesday Special of 8 pieces of chicken for $10. FYI, we were told this is only legs and thighs. We wanted both original and crispy. They were out of crispy. We didn’t want to wait the 20 minutes for the crispy, so we just got the original. The chicken was pretty tasty but seemed too salty.
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Cynthia Lauharn
My husband waited awhile in the drive-thru on a busy night. We were using the coupon for 8 pieces of chicken, 2 sides, and 4 biscuits. We wanted original recipe, but they were out, so they gave us extra crispy. As you can tell by the picture it was extra, extra crispy. When my husband got home, we had the box with 2 wings, 2 chicken legs, and 2 thighs, 2 biscuits and fries. So we were missing 2 breast’s, mashed potatoes and gravy, coleslaw and 2 biscuits. I called the O’Fallon, MO KFC, to see if we could get a credit for the Missing items another day. We were tired, hungry and didn’t feel like driving back to restaurant. I was told they would not give out credit over the phone. I would have to come in person with food for them to correct the order. This policy is very frustrating, because our time is valuable, also! We had already waited in line, it was your mistake, but you want to penalize the customer by making us drive back the same night, when we are willing to get a credit for another night. Since, we were tired and hungry, we just ate the overcooked chicken and feel pretty ripped off. What started out to be a reasonable price, ended up being $18.99 plus tax, for 6 pieces of chicken, 2 biscuits and fries, which we did not want. We won’t be returning to KFC anytime soon, their customer service sucks.
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Lewis Soars
Absolutely gross, chicken was dry, fries were soggy, and the biscuit wasn’t even cooked, pure dough. The parking lot is riddled with pot holes. When I got my food they didn’t get my drink or any of my sause and everything tastes terrible. Don’t waste your money
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Keepironman14 (wolvrine14)
Shorted by almost half on 2 combo meals. (Both 12 pieces)
Bucket ended up being short and had 2 pieces that were barely anything. (Really small wings, one is pictured) and then found someone’s hair in the bucket of wings on top of it.
Really disappointed.
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Angela B
We had left another location that had people waiting an hour and no one was coming to the counter! This O’Fallon location was wonderful and accommodating!! Even though they were busy, they let us know they were getting our order and made sure of everything we needed to go with it! The manager Danielle was so sweet and was obviously a great leader!! After taking care of us in the best way possible (and our wait was not more than 10 minutes), as we were leaving we heard her telling her crew, “come on guys! Remember we are doing this so *named employee* can spend time with his dad!!!” That was so heartwarming!!
Our visit was excellent in every way!!
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James Warren
Found them to be slower than slow. No one had a sense of urgency. There was an employee sleeping in the dinning room.
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