Kezia Birlew
Tonya is a horrible employee. I placed an order via doordash, the order was supposed to be delivered by 8:50 pm. After 45 minutes and my Dasher sitting at the store for 10 minutes, i called the store and asked why my food was taking so long and she told me it’s because she had to drop nuggets with the nastiest of attitudes. Then she cancelled my order saying it was picked when a second dasher accepted the order, forcing me to place a second order. All I ordered were two famous bowls combos, 5 nuggets, large gravy and a chicken little combo. When my food arrived at 9:35 pm, it had a sticker from my first order and instead of chicken nuggets they cut up a chicken tender, I didn’t get my sides and I didnt get the gravy. I will never be ordering from this KFC again.
… moreMal Hansen
The food itself was fine, but the service was extremely disappointing. We ordered through Uber Eats, and the restaurant handed our order to someone else without verifying the receipt or order details. Basic verification and common sense were completely lacking.
When the issue was brought to their attention, there was no apology and no effort to resolve the problem. We were left to handle everything ourselves—requesting a refund, reordering, and dealing with the inconvenience.
Poor service, lack of accountability make this place hard to recommend. Proceed with caution, especially when ordering for pickup or delivery.
… moreJessica Foster
If I could give zero stars I would. Horrible service. The cashier Miranda was very rude horrible customer service! Had an horrible attitude the whole time. And slammed the window door in my face when I was trying to talk to her. Also no name tags no gloves when handling food. No hair nets. Corporate has been contacted and the health department will be contacted once they open tomorrow
… moreMeLinda Horrell
Ordered online. Went thru drive thru to collect order as we have done in the past. Was told there are 10 orders ahead of ours and to pull forward and wait which we did. 20 min pass. No food. Drive back thru the drive thru. Was told not taking anymore orders (@ 6:50pm on a Thursday). Explained we already ordered. Was told we had to come inside to get the order. Went inside. Was told order would another 20 minutes with attitude and tone of distain by the employee. Employee refused request to confirm order with us. Requested refund. Told they don’t do that. Has to be done online/thru the app. Almost an hour now, no food, no refund and very poor communication.
… moreChris Brauch
I was pleasantly greeted by Diane and got excellent service and help with my order by her and was served cheerfully and quickly by Miranda both ladies had an amazing attitude. The food was fresh and good. The restaurant was clean five stars!
… moreAlfonso Giganti
The service was excellent! Greeted with a smile! My order wasn’t an official combo, but they made it work! The chicken was delicious, I tasted all 11 herbs and spices, Colonel Sanders would be proud!!
… moreTanisha Hill
The spicy chicken wings was not edible and we had to wait so long for some chicken we couldn’t even eat.
… moreCHRIS Waller
Worst chicken I have ever seen. The chicken was scrawny tiny and old. The chicken was Grey inside coved in batter with no meat inside. Definitely not want they use to put out! This restaurant never has any customers, always a barren parking lot!
… moreValarie Senter
Out of all the KFC locations I’ve been to, the Fenton one stands out by far. It’s always spotless, the staff is incredibly friendly, and the food is consistently delicious. I’ll happily skip a few other KFCs just to come to this one. Highly recommend!
… moreMark Buckman
This location needs a health & safety location. The rude, hyper-reactive employees exhibit pitiful listening skills, and are not keeping the location clean. The food looks great in pictures, but that’s where it stops.
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