Miss Decoy
I placed my order through the mobile app, as KFC often offers excellent online deals. The ordering process was seamless, and my food was ready promptly upon arrival. The chicken was hot and fresh, and the biscuits were light and fluffy, just as expected.
There was ample seating available, including a former buffet area that appears to no longer be in use. While outdated, it evoked a sense of nostalgia from my childhood. As a visitor to Jacksonville, I also appreciated the abundance of Colonel Sanders–themed décor, which added a fun, tourist-friendly touch.
One concern inside the restaurant was the condition of the booth seating. The cushions appeared visibly stained throughout the dining area, a detail noted by other patrons as well. As a result, we chose to sit at a table with wooden chairs instead.
Overall, the food quality and customer service were excellent; however, the décor and furniture would benefit from repair or replacement to better match the otherwise positive experience.
… moreTheo De
We live an hour away so we go out of our way for the only KFC in the region for original chicken. Filed a complaint w/o success after four tries on KFC complaint site but Buyers Be Aware. Ordered original recipe, they had NONE and would be 20 minutes to make more, we waited. When our ordered was ready it was crispy, took it back up and was told it was original. I’ve been eating KFC for 40 years and know the difference. So disappointed after driving so far and waiting so long to be told I was wrong, not getting the chicken I ordered.
… moreBetty Freligh
Food was excellent. I accidently spilled a glass of iced tea all over the table and the floor. The lady who came to clean it was cheerful and accommodating. Her smile even when confronted with a mess was present. Thank you.
… moregina brake
Food was great,staff very friendly and helpful..only thing better would be if they would Livers Back!!!!
… moreMike Prillmayer
great food awesome can’t wait to go back
Service: …
… moreVirginia Wardell
Horrible horrible experience! Management was rude! I wish no stars was an option. I ordered 2 Famous Bowls and what I received was barely more than brown gravy! When I drove back the manager was mad and didnt want to replace it and she had such attitude even the counter worker was apologizing to me. I said forget it cuz I already missed my lunch time and just got a refund. So no lunch and will never go back there again.
… moresally marie
We have a big family. We always typically make a mobile order and never get half of our stuff, first time they didn’t give us any of our sides, second time they forgot the whole chicken bucket and sides, and the third time we ordered I waited over an hour for the food. And everyone seems to be friendly until you let them know you’re missing something. And we watched one of the workers hand out food and then come back putting his fingers in his nose and handling food.
Take your own risk.
… moreJ Dub Champions
Absolutely amazing experience each table was decorated very nice with flowers the nice cashier was amazing very good customer service and the food was amazing and this was all right before close the whole staff did amazing. if I could give higher than 5 I would great job tonight ate there match 29th 2025 at 9:30pm
… more0_o 0_o
I was extremely excited to see KFC! Only downfall would be the front counter ladies not paying attention to orders or getting them out in a timely manner! Lady in lobby was missing 4 meals, and my order was 25mins pasted due. I asked how much longer she goes behind the tea containers and grabbed my box! Food was cold due to sitting behind the counter for 25mins! It s not hard to manage orders and get them out! More training is a must at this location! Brenda get this crew together before your location joins the rest of the kfc family in Illinois.
… moreTracey Wilcox
Ordered extra crispy, got original. Chicken was cold and gross. Biscuits were dry, couldn’t even butter them, just crumbled apart. Fries were cold. Waited 10 minutes for order and only drove 2 minutes to home.
You would think food would have been hot. Last trip to this gross place! Will travel the 30 minutes to popeyes.
Just went back after several months. Ordered 2 chicken sandwiches and 3 extra crispy legs. Had to throw one bun away, so dried out. Got 3 tenders instead of legs. I see they still can’t get an order right.
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