Nancy Davee
I purchased an 8 piece meal. I should have gotten 2 breasts , 2 thighs, 2 legs and 2 wings. I got 4 thighs, 2 legs, and 2 wings. No breasts!! No one said anything about it when I placed my order. I hardly ever go there as is. Was hoping for a good experience. The staff was nice and efficient except for getting the chicken right.
… moreJessica Garland
I work in the restaurant industry as an AGM. So I try to be patient & kind. But TONIGHT was it! I waited 45 minutes in the car with 4 kids ages 4-8. And this is what they served me! When I was there they weren’t even busy. They also didn’t give me my gravy and I got the spicy & hot 8 piece wing as well I ate on the way home & it tasted freezer burnt! I’m currently sick from eating it. When I called to try to get a refund my only option was to leave the house to bring back this disgusting chicken (I asked to send an email with pics and videos as proof so I didn’t have to take my kids back out) it only took 2 hours to be able to feed my kids tonight because of the horrible service. I’m all for being patient & waiting but 45 minutes but my food needs to be EDIBLE when I get home.
… moreAhmande “Cortez” Simon
Omg what in the hell. Where is the professionalism? Rude customer service at the drive thru. Order was not ready when we got to the window so we was parked. Only ordered 2 chicken littles and 2 fries. Tell me why was everything cold when we got the food. This place has gone down hill. Blame management for allowing the nonsense.
… moreGhost 84
Was in the drive-thru for over 12min before I left. Everytime i asked to start order, was told to “wait a second”. Typically decent but not at night.
… moreSkyler, Etta Maria
Thank You KFC at the West Main location and its (Staff), for having our Online order, (Sealed), when delivered. We ordered the eight piece family meal, which included, eight pieces of crunchy fried chicken, cold slaw, biscuits, mashed potatoes, and it was very Good and hot. Grade, B+ “This 2025, “Check before you Go, Checking food before we Go. We tell them exactly what we want and then pay for our food. Next, it’s called Check before you Go, never wait until you get home, to find missing paid for food. Check your food before leaving, and see that all your food that you ordered is in your bag. “Check Before You Go”
… moreAmya Kaleitha
Just left here and ordered a spicy chicken combo and the chicken is clearly not done. I thought maybe I was tripping but once I peeled the breading it was pretty much confirmed. The fries were either over cooked or stale. The customer service was whack. Ridiculous how hard it seems to find quality service these days.
… moreTrecie Wilson
Fries were hard and very old as if they had been sitting under a heat light for hours, I called and spoke with the manager about the fries and I was told by her that I will have to bring the fries back and they will replace them. I was not driving 20 miles back just to return some fries and that was not the reason why I called, I stayed to her, I didn’t want anything. I was just letting her know that the fries were not fresh at all and you don’t want to get anyone sick. ( They were hard hard) The chicken was hot & fresh and the cashier was nice. I think when they know something is old don’t even push it out the door or window that’s my opinion.
And when you have been in the restaurant industry like myself, you know you don’t push certain products out when it’s not right.
I didn’t mind waiting a few minutes for fresh fries.
… morealvin Tolan
I just paid 14 bucks for some Cold potato wedges and left over wings. This place needs not to sell people this junk. Really? I will not be coming back. Ridiculous. Don’t give me this junk because people are not eating here anymore. The manager needs to be fired!
… moreDanielle Foggy
Today I went to this location KFC, and received wonderful service. The young man at the window was very polite and pleasant. My food was ready quickly and was very fresh a delicious. Thank all of you for your service.
… morePamela Taylor
This is the first time I went to this store and the food,staff,and wait was amazing and working like a team. Getting food out fast and fresh.
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