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Visit your local KFC® at 2516 East Lincolnway for the world’s best fried chicken—hand-breaded and freshly prepared! With convenient dine-in, drive-thru, and delivery options, we make it easy for you to enjoy your favorite KFC® menu items, including chicken nuggets (regular & saucy), chicken tenders, chicken sandwiches (regular & spicy), chicken bowls, family meals, and more. Stop by or place an order for delivery via our website or app!
Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
Address and Contact Information
Address: 2516 E Lincolnway, Sterling, IL 61081
Phone: (815) 625-7255
Website: https://locations.kfc.com/il/sterling/2516-east-lincolnway
Order and Reservations
Order: Order online
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Browse all KFC locations in Sterling, IL to … KFC 2516 East Lincolnway. Open Now: Closes at 10:00 PM. 2516 East Lincolnway. Sterling , IL 61081.
KFC, 2516 E Lincolnway, Sterling, IL 61081, US – MapQuest
Get more information for KFC in Sterling, IL. See reviews, map, get the address, and find directions.
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Reviews
Rusty Packer
⭐ 1-Star Review for KFC – Sterling, Illinois (October 30th, around 6:25 PM)
I’m extremely disappointed with the service I received at the Sterling KFC this evening. Earlier in the day, I called to ask about ordering coleslaw for a large event I’m hosting. I was quoted $34.63 per 100 ounce container, tax included, and was told I could receive 10% off my coleslaw order that’s the max he could do. That sounded great, so I made time in my evening to go to the store to place the order.
When I arrived, I placed a small food order and then explained that I wanted to order 15 containers of coleslaw at the quoted price and discount. Instead of being helped, another employee who seemed to insert himself into the conversation spoke to me as if I had no idea what I was talking about and insisted I hadn’t spoken to anyone there. When I mentioned that I could go to the Clinton location if needed, he became visibly upset and told me to “go to Clinton,” refusing to take my catering order.
Even when I tried to calm the situation and talk it through, he cut me off and told me again to go to Clinton, even threatening to call the police four times for absolutely no reason. I never raised my voice, used foul language, or caused a scene. I was simply trying to clarify an order I had already discussed over the phone.
If this individual is a manager, he seriously needs retraining in customer service and conflict resolution. I understand that everyone has tough days, but this kind of behavior toward a paying customer is completely unacceptable.
I’ve been ordering large coleslaw orders from KFC for the past four years around this time of year, and this is by far the worst experience I’ve ever had. I left shocked, disappointed, and honestly disgusted by how I was treated.
KFC Corporate, please look into this situation. Customers deserve to be treated with respect.
… moreI’m extremely disappointed with the service I received at the Sterling KFC this evening. Earlier in the day, I called to ask about ordering coleslaw for a large event I’m hosting. I was quoted $34.63 per 100 ounce container, tax included, and was told I could receive 10% off my coleslaw order that’s the max he could do. That sounded great, so I made time in my evening to go to the store to place the order.
When I arrived, I placed a small food order and then explained that I wanted to order 15 containers of coleslaw at the quoted price and discount. Instead of being helped, another employee who seemed to insert himself into the conversation spoke to me as if I had no idea what I was talking about and insisted I hadn’t spoken to anyone there. When I mentioned that I could go to the Clinton location if needed, he became visibly upset and told me to “go to Clinton,” refusing to take my catering order.
Even when I tried to calm the situation and talk it through, he cut me off and told me again to go to Clinton, even threatening to call the police four times for absolutely no reason. I never raised my voice, used foul language, or caused a scene. I was simply trying to clarify an order I had already discussed over the phone.
If this individual is a manager, he seriously needs retraining in customer service and conflict resolution. I understand that everyone has tough days, but this kind of behavior toward a paying customer is completely unacceptable.
I’ve been ordering large coleslaw orders from KFC for the past four years around this time of year, and this is by far the worst experience I’ve ever had. I left shocked, disappointed, and honestly disgusted by how I was treated.
KFC Corporate, please look into this situation. Customers deserve to be treated with respect.
Sadie Meiners
Good food, tastes as expected, the staff and manager were not very professional, food prep behind the counter seemed very messy and all over the place.. not a good look when customers come in to order food
… moreTaylor Walrath
Food always tastes like it’s been sitting for hours and it takes a long time to get. Got a chicken box with fries and biscuit. Biscuit was dry. Chicken had clearly been sitting for a while. Fries were soggy and old. This KFC would benefit from new ownership.
… morePam Williamson
The food was delish but they really needed to clean and wipe off the tables. I took one of my wipes and wiped off the table for myself
… moreAmy Allison
$6.99 for a 3 piece chix tender. I am completely disgusted with what I received. More like chix nuggets. A shame KFC has fallen so far into shambles.
… moreKim Walsh
Attempted to order through the drive through a few weeks ago. Was told it would be 40 minutes before chicken would be ready. Obviously, that was not an option. Went to another restaurant for dinner. Today, very early, 5:00 PM, ordered a bucket of original chicken. Waited nearly 15 minutes–however, when I returned home, there was a bucket of CRISPY chicken–which we do not like. Two bad experiences in a row does not bode well for a return visit. It makes me sad–because in years past, we have always had such great food!
… moreJeremy James
Yes i just left the sterling store threw drive up at 915pm and got home n my 7$ fillup with 2piece chicken had hard as a rock biscuit , n my two pieces of chicken were the size of my two apple treats, fritter things , i tell ya i think my pop was the best part of the meal n my mash potatos
… moreJustine Rabon
Store was clean & updated so it does look nice. The food was not something I would have wanted to pay for. Chicken strips hard, fries had way too much salt & the biscuit was hard to chew as it was pretty gummy like. Chicken sandwich was good according to my husband. I would not go here again if I were back in this town.
… moreKristen Brewer
Went there around 8:50 stood there to order food and shortly later manager said we couldn’t stay and eat because they were closing in a few minutes, boyfriend got his food and I waited about 12 mins for mine, he was already done eating so I took mine to go and this is what it looks like…
… moreRon Shaw
Chicken seamed a little old in the 20 dollar full up box. Also, I got a large coleslaw and it was fresh. Plus 2 Chicken sandwiches, they were also good. Service from girl at the counter was perfect.
… more