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Visit your local KFC® at 2780 Division Street for the world’s best fried chicken—hand-breaded and freshly prepared! With convenient dine-in, drive-thru, and delivery options, we make it easy for you to enjoy your favorite KFC® menu items, including chicken nuggets (regular & saucy), chicken tenders, chicken sandwiches (regular & spicy), chicken bowls, family meals, and more. Stop by or place an order for delivery via our website or app!
Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
Address and Contact Information
Address: 2780 E Division St, Diamond, IL 60416
Phone: (815) 634-9980
Website: https://locations.kfc.com/il/diamond/2780-division-street
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Reviews
David Knight
As a door dash/uber eats driver this KFC taco bell is a nightmare. It’s almost as if they deliberately make these orders wait until after the live orders. The KFC actually closes at 10 and not 11 like it says online and thru the uber and dd apps. No one bothers to fix it. They close the lobby whenever they want. I understand wanting to get everything done and go home after close but I’ve say in this drive thru for an hour. We don’t get paid by the hour we lose money waiting and waiting and waiting. They agreed to work with ue and dd. Work with us instead of costing us a lot of money.
As a customer. Not any better. It’s like only 1 employee is allowed to interact with you at the register or when picking up food. I have directly asked other employees questions and I could tell they heard me and look at me but almost acted as if they are not supposed to respond. It’s like when a rush hits they are surprised and my experience in the food industry rushes are usually predictable with exceptions but they are never prepared
… moreAs a customer. Not any better. It’s like only 1 employee is allowed to interact with you at the register or when picking up food. I have directly asked other employees questions and I could tell they heard me and look at me but almost acted as if they are not supposed to respond. It’s like when a rush hits they are surprised and my experience in the food industry rushes are usually predictable with exceptions but they are never prepared
Miranda Carter
I just went through the drive through & now that I’m home I notice my LG Mac N Cheese side to my family meal is missing…as well as a separate side of Fry’s…I shouldn’t have to check every bag to see if what I ordered is in there. I ordered a family meal for a reason. Now both the kids “favorite sides” are still at the restaurant. Let’s be real. This is for convience and that did not serve me at all
… moreSeth Johnson
The food is pretty good overall and the staff is generally friendly, but the wait times are absolutely horrendous. Every time I’ve come here in the last 5 years, the wait is at least 25 minutes. I’m CURRENTLY in line at the drive through, only had 3 cars in front of me, been here for at least 22 minutes (and counting) and have yet to get to the speaker to even order my food. I don’t know if it’s a staffing issue, management, or a lack of experience in scheduling or managing customers but the wait is just ridiculous.
Update: It took 39 minutes to get through the drive thru line and get my food. My recommendation, is that if you’re in a hurry, go inside to order or just go to the Culver’s down the street, their food tastes better anyway.
… moreUpdate: It took 39 minutes to get through the drive thru line and get my food. My recommendation, is that if you’re in a hurry, go inside to order or just go to the Culver’s down the street, their food tastes better anyway.
Lily Pad
Hubby got TB, which was great and I ordered a 2 pc chicken. Sat down and my chicken was so dry. Went back up to the cashier, Melanie, and told her the chicken was dry and she said “Well that’s just the way we make it” WHAT!!?? She was very rude and said maybe you should try the original. I’m like no I don’t like original I like Extra Crispy. I grabbed it from her and I yelled “Just forget it” And I’m not a yelling type. The manager heard part of our conversation and he came over to us with fresh, crispy, juicy chicken. Ty Manny!! Melanie, I hope you get an attitude adjustment working with the public.
… moreA Fritz
Very Very slow…… people are in line 15-30 minutes…..some wait is to be expected … but wow…I was so irritated from the loonngg wait In line I didn’t check my food…. sure enough…wrong order…
… moreJ. Perez
Not sure why all the 1 and 2 star reviews. Went in on 06/05/24 around 6:30pm. Ordered a 12 piece bucket with sides. I don’t know if it was because I was hungry but the chicken was delicious. The sides were hot and a decent portion. The service was fast and the cashier (shout out to Makenzie) was friendly. The only thing that went a little wrong was when my order came out. The young lady brought it out and yelled out my order number and then like magic she disappeared. I then stood there for a good 2 minutes until the drive thru girl made me a sign telling me to wait. After that a really young boy came to the rescue. I asked him for some hot sauce and he gave me Taco Bell hot sauce. I told him if he had kfc hot sauce aka Louisiana hot sauce. He told me straight up that he was new and he didn’t know. Not to get him in trouble but I really thought that was really honest of him and just found it funny. That was not a problem for me. Luckily I had a little bit of wing sauce at home.
Over all…this place is great. I’m new to the neighborhood so I’m glad I stopped by. I would definitely be a regular customer. Definitely recommend this kfc to the people traveling and the locals.
… moreOver all…this place is great. I’m new to the neighborhood so I’m glad I stopped by. I would definitely be a regular customer. Definitely recommend this kfc to the people traveling and the locals.
T Mamola
Jesus was very nice and helpful but god was the service slow I waited 20mins for a famous bowl and chicken sandwich.
… moreAshley Obrien
I’m writing this review with the hope that the franchise owner sees it. I tried to write a complaint thru the website because I don’t even like to put anyone on blast, but when I tried to submit it takes me back to talking to an AI Bot, it won’t even let me send the complaint. As a former fast-food manager and someone who now works in customer service, I was truly disappointed by my recent experience. I’ve always tried to approach these situations with a calm and understanding demeanor, but the lack of basic customer service was shocking.
I placed a mobile order for pickup at 10:10 PM. The app confirmed the order, showed it was being prepared, and by 10:30 PM, it said my food was ready. I arrived at the drive-thru just two minutes later, at 10:32 PM, only to be told my order didn’t exist.
When I showed them the confirmation on my phone, the staff member told me the KFC closes at 10:30 PM, even though the app and the restaurant’s hours online said they were open until 11 PM. This didn’t make sense since my order was confirmed and marked as ready before 10:30 PM. It felt like they either ran out of food and shouldn’t have confirmed the order, or something else happened to the food after it was prepared.
The manager, Manny, was incredibly unhelpful and had a smug, dismissive attitude. He offered no apology and no solution. As a manager, if the KFC part of the restaurant was closed, I would have immediately offered to replace the order with something of equal value from the Taco Bell menu, which was supposedly still open. Instead, Manny told me to call the number in the app to get a refund, claiming it was the corporate office. I told him I was pretty sure it was the local number, but he insisted. When I called it, the phone inside the store started ringing, and Manny laughed in my face.
It was an unbelievably frustrating exchange. A good manager would have shown some empathy, tried to find a way to make things right, or at least apologized for the situation. Instead, I was met with laughter and dismissal. It’s hard to understand how someone with such poor customer service skills could be a manager.
This was not my first poor experience at this location either, which is what especially made me post this. I won’t be back to find out if you do, but please do better.
… moreI placed a mobile order for pickup at 10:10 PM. The app confirmed the order, showed it was being prepared, and by 10:30 PM, it said my food was ready. I arrived at the drive-thru just two minutes later, at 10:32 PM, only to be told my order didn’t exist.
When I showed them the confirmation on my phone, the staff member told me the KFC closes at 10:30 PM, even though the app and the restaurant’s hours online said they were open until 11 PM. This didn’t make sense since my order was confirmed and marked as ready before 10:30 PM. It felt like they either ran out of food and shouldn’t have confirmed the order, or something else happened to the food after it was prepared.
The manager, Manny, was incredibly unhelpful and had a smug, dismissive attitude. He offered no apology and no solution. As a manager, if the KFC part of the restaurant was closed, I would have immediately offered to replace the order with something of equal value from the Taco Bell menu, which was supposedly still open. Instead, Manny told me to call the number in the app to get a refund, claiming it was the corporate office. I told him I was pretty sure it was the local number, but he insisted. When I called it, the phone inside the store started ringing, and Manny laughed in my face.
It was an unbelievably frustrating exchange. A good manager would have shown some empathy, tried to find a way to make things right, or at least apologized for the situation. Instead, I was met with laughter and dismissal. It’s hard to understand how someone with such poor customer service skills could be a manager.
This was not my first poor experience at this location either, which is what especially made me post this. I won’t be back to find out if you do, but please do better.
Ed Sanchez
Haven’t been to a KFC/Taco bell.
Super clean and the service was quick.
But quality has gone down like everything else, but can’t blame the employees on that
… moreSuper clean and the service was quick.
But quality has gone down like everything else, but can’t blame the employees on that
Rey Cast
Waiting time when I place my order was 9:55 got my food at 10:17 I dont mine the wait time but I got cold food really disappointed if your going to make the customer wait Dont give them cold food .
… more