Alicia Williams
I visited KFc today at 6:15pm and was told they could not sell me additional chicken wings nor what i ordered. The lady in the back said the chicken wings were for other customers and I thought KFC was in the business to sell food to paying customers who come to the store. The staff got irritated because I asked when did that policy change the lady in the back starred me down. The managers may need to hire staff that care about their sales and not saving the food they should be selling customers just to take home. I’ve watched staff clock out and take more bags of food than all of the customers in the lobby.. I just won’t be going back to that location. It’s usually good when the young man that’s the manager is on site. He makes sure your order is hot and correct. Please keep him or somebody there to watch them nuts especially at nights before close. Hell, they stop selling food waaay before close if no manager is on site. Check your stores out at night.. I’m sure you’re losing your sales growth and potential
… moreNancy Kabui
I bought a 2 peice meal and the size of the chicken was too small. The drumstick and the thigh did not have enough meat on them. Secondly they need to change the oil that they cook the chicken in. The chicken was close to black and dripping off dirty oil. It did not have the thick brown fried coating on it. Half of the chicken was bare and black looking. Why do you sell customers chicken looking like this? I asked for hot sauce while going through the drive-thro I was not given any hot sauce. I had forgotten to ask for honey, and I asked for it at the window as I paid for the food,I could tell the ladies attitude changed just because I asked her for honey and she had to grab some honey. They did not even include the hot sauce. Please change the oil that you cook the chicken in oftenly. I’m not sure what the rules are but you seriously need to change the oil. The chicken looks dirty, yuck and filthy. Wasted $10. Next time I will just go to Popeyes. Thank you! Disappointed customer.
… moreChris Barrier
Decent food but if you come here on Friday’s they claim to be open until 11 PM; however, I arrived on Friday at 10:20 pm and was told in the drive through that they were closed and if I wanted food I had to come inside and order and expect a 1 hour wait! I parked and came inside but no one was manning the counter and the 3-4 employees in the back were actively ignoring all the customers inside who were trying to order food. They were cleaning up and getting ready to leave early and no one was going to slow them down.
… moreTerry Smith
You can train monkeys to listen and do a better job than the staff at the portage location. They are very slow and rude. All KFC sells is chicken but you still have to wait every time you go there. And they always seem to make a mistake with my order. They need to close the portage location because the staff is very slow in more ways than one.
… moreJan Stevens
Do not go to this location. I don’t know which is worse the servicw, food or the employees. They are always out of everything Or you have to wait 20 to 30 minutes to get chicken. The sides have set for hours in the warmers. On top of everything, their prices are outrageous for no more than you get. Then they want you to pay extra for some sauce to dip your chicken strips in. The employees act like you’re bugging them Just by putting an order in Let alone ask for some thing else.
… moreChristina Barden
Kentucky Fried CHICKEN was out of CHICKEN?
I came a few weeks ago and they were out of most sides and other some main dishes, but they had chicken so that is all that mattered to me.
However, I came tonight and they were out of Chicken. They only had a couple pieces of dark meat, they said they couldnt fill a 8 piece if that was my order. I just wanted 1 chicken breast, but they could not fill that.
The staff was very apologetic and stayed professional, they were great. This is not a staff issue, they are not the ones to order what is needed for the store. Please fix the organization problems, because I am sure it is the hardworking staff that are the ones having to deal with a lot of upset customers.
… moreCynthia Jones
This biscuit was as hard and cold as a dam rock when you set it on table you can hear it the chicken had been cooked and possibly reheated. Till skin was inedible the meat was totally dried out beyond words mashed potatoes had a burned taste to them or it could of been gravy Only thing edible was coleslaw I paid $12 for this slop I’d post -0 stars if I could KFC will never make there bad meals good they just ignore your loss
… moreBriana Faust
Very Highly Disappointed – Needs Regional Manager Attention
I came here on a Friday night at 9:15 pm and had one of the worst customer service experiences. I was told that anything I ordered would take a 30-minute wait because it needed to be dropped fresh. After talking with my husband, we decided to wait the 30 minutes for the chicken. However, when I asked for original instead of crispy, I was told they couldn’t serve it because they had already started cleaning out the original fryer. I was forced to take crispy even though original was what I wanted.
This location is being completely unprofessional. If the store is open until 10 pm, then customers should be able to order until 10 pm. Employees should not be shutting down early or making up their own rules just because they want to go home early. Corporate, please do something about this location. Customers should not have to suffer and leave disappointed because of poor management and lack of professionalism.
… moreYra Lyn Ombao
If you’re planning to do the drive through, don’t do it. I waited for half an hour to get mine. I have to go inside to get my food which I did drive through. Slow and terrible customer service.
… moreJ
Ordered 2 sandwiches and there were hardly no sauce. Fries were half full. Never again kfc
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