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Visit your local KFC® at 5975 Centennial Circle for the world’s best fried chicken—hand-breaded and freshly prepared! With convenient dine-in, drive-thru, and delivery options, we make it easy for you to enjoy your favorite KFC® menu items, including chicken nuggets (regular & saucy), chicken tenders, chicken sandwiches (regular & spicy), chicken bowls, family meals, and more. Stop by or place an order for delivery via our website or app!
Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
Address and Contact Information
Address: 5975 Centennial Cir, Florence, KY 41042
Phone: (859) 282-7045
Website: https://locations.kfc.com/ky/florence/5975-centennial-circle
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5975 Centennial Circle, Florence, KY 41042, phone (859) 282-7045 (859) 282-7045, Services Carry Out, Delivery, No-Contact Delivery, Drive-Thru.
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Reviews
Amanda Lenny
First time visiting Florence and was hungry coming from airport and found this very first KFC in the area so I decided to give it a try. Chicken was good and yummy, staffs are friendly and nice. Atmosphere was nice and lovely, Colonel Sanders pictures are in the wall inside the restaurant and also a mural at the parking lot. It was nice visit and I like the way they made it special respect for the founder of Kentucky Fried Chicken Mr Harland! Way to go KY
… moreDiscern Awareness
I arrived at the KFC drive-thru in Burlington, Kentucky, around 9:20 PM, and my experience was incredibly disappointing. I went specifically for their chicken classic sandwiches, but what I encountered was a shocking lack of professionalism and poor customer service.
As I approached the drive-thru window, I could overhear the employee taking my order conversing back and forth on their headset with the cook. It became clear that they had shut down the fryer for cleaning by 9:00 PM, despite their posted hours stating they are open until 10:00 PM. Hearing their entire conversation about how long it would take to turn the fryer back on and prepare my sandwiches was frustrating.
When I indicated that I was fine with waiting for the sandwiches, I also inquired about the cost of four drumsticks. To my surprise, the staff seemed to completely misunderstand me, thinking I was asking for the drumsticks for free while I waited. Instead of addressing my inquiry professionally, they treated it as if I was trying to get a freebie, which was not my intention at all.
This level of miscommunication and unprofessionalism is unacceptable. The employee’s attitude made me feel unwelcome, and it really soured my entire experience. I left feeling disappointed not just in the service, but in the overall professionalism of this establishment.
I’m hesitant to comment on the food quality, as my experience with the service was so negative. If this is how they treat customers, I can only imagine the state of their food preparation.
In summary, my visit to this KFC location was a letdown. The lack of professionalism and poor customer service is alarming. I wouldn’t recommend this place if you value good service, and I certainly won’t be returning anytime soon.
… moreAs I approached the drive-thru window, I could overhear the employee taking my order conversing back and forth on their headset with the cook. It became clear that they had shut down the fryer for cleaning by 9:00 PM, despite their posted hours stating they are open until 10:00 PM. Hearing their entire conversation about how long it would take to turn the fryer back on and prepare my sandwiches was frustrating.
When I indicated that I was fine with waiting for the sandwiches, I also inquired about the cost of four drumsticks. To my surprise, the staff seemed to completely misunderstand me, thinking I was asking for the drumsticks for free while I waited. Instead of addressing my inquiry professionally, they treated it as if I was trying to get a freebie, which was not my intention at all.
This level of miscommunication and unprofessionalism is unacceptable. The employee’s attitude made me feel unwelcome, and it really soured my entire experience. I left feeling disappointed not just in the service, but in the overall professionalism of this establishment.
I’m hesitant to comment on the food quality, as my experience with the service was so negative. If this is how they treat customers, I can only imagine the state of their food preparation.
In summary, my visit to this KFC location was a letdown. The lack of professionalism and poor customer service is alarming. I wouldn’t recommend this place if you value good service, and I certainly won’t be returning anytime soon.
Kerry Day
I come here around 6:30p every night and am greeted with the rudest humans in fast food. They are always running low on chicken and it’s ALWAYS a 20 min wait on chicken. Always check your order because without fail they will, and I mean this sincerely, ALWAYS forget something.
If you manage to secure the bag after a 20+ min wait(I think they tell you it’s going to be 20 mins in hopes you’ll just leave) you are handed the dryest chicken you’ve ever had the displeasure of eating. I just need to pretend this location doesn’t exist. AWFUL AWFUL AWFUL.
… moreIf you manage to secure the bag after a 20+ min wait(I think they tell you it’s going to be 20 mins in hopes you’ll just leave) you are handed the dryest chicken you’ve ever had the displeasure of eating. I just need to pretend this location doesn’t exist. AWFUL AWFUL AWFUL.
L
Don’t waste your time or money here! So slow and very rude, foul mouthed, evening employees. Understaffed; incomplete orders. What happened here? This KFC used to be good. Read user previous ratings and you will see there is a pattern of poor customer service. After recent visit. I will take my business elsewhere.
… moreLaura Pate
Terrible staff (if that was a manager, shame on you KFC) I was told to pull ahead they would bring out. Well after 17 min I went in they looked at me like they had no idea what I was talking about. They were using profanity and quit rude. I ended up getting a refund w some hassle. I will not return to the 18 Florence location. They need more professional staff at the least.
… moreKuzinax –
Don’t recommend they can’t even flour and cook the chicken right just look at the pictures below I don’t recommend this kfc at all everything else was decent but the chicken hell naww
… moreDaShay P
She wouldn’t give me her name so I took a picture she was very rude with me bc they were out of original and I asked for half original and half crispy. Never had a bad experience here until today
… moreAndrew Nafe
So i guess when you guys get an order.You don’t read everything on the screen.You guys forgot the honey packets.I ordered also didn’t get any straws with my drink.And I asked for sweet tea and got raspberry sweet tea, which is not what I asked for maybe y’all should quit dicking around.And actually pay attention to the order.And get someone’s order, correct.The first time, if you hate your job and don’t want to do it correctly.You should probably find a new one
… moreNicole Stull
Tried to give this place a second chance after the ey messed up my order. This time they messed it up even worse. Forgot 2 sandwiches and the ones they didn’t forget were the wrong ones
… morePeggy Tudor
It took forever to take our order. We we the only customers in the restaurant. All the employees were too busy standing around on their phones. The lobby was nasty. Food all over the floor and tables.
… more