Miguel Medina
Terrible spot came in had to wait more than 30 minutes to get two chicken Littles. They had a whole line outside to the point where I had to come in and then they didn’t even ask me what my order was. Never again. The guy in the video is supposed to be the big boss of the store and I watched him work outside on the ground with sprinklers and landscaping to then cone inside and prepare food. No chance. When i asked for a refund they refused at first until i made it known about what i saw him do. After the refund he yell at me to get out of his store and so i did. Never again. The lady in the picture was awfully rude also.
… morenicole deel
⭐️ One-Star Experience — Completely Unacceptable Online Order Handling
I placed an online order through the app for the Sunday family meal and arrived after waiting the full 30 minutes exactly as instructed. When I got there, I was told, “Oh, we thought they already fulfilled the order.”
Because of their internal confusion, I had to sit there while they continued serving other customers — giving away the chicken tenders that were supposed to be part of MY prepaid order.
By the time they finally “got to” my order (which, again, was placed well in advance), there were only THREE chicken tenders left. For a FAMILY meal.
That’s not a mistake — that’s a complete failure of order management.
If you offer online ordering with pickup times, there needs to be a system in place that actually RESERVES the food for the customer who already paid. Otherwise, what’s the point of ordering ahead?
This was frustrating, embarrassing, and a total waste of time. Customers shouldn’t be penalized because staff can’t track orders properly.
Do better. Fix your process. Online orders should be prioritized and protected — not treated like a suggestion.
… moreShaunie Crawford
My go to is normally ordering through Uber eats, but today on the way from work I decided to stop and grab something to eat. The young lady who worked the drive thru on Jan 15, 2026 at 04:40pm needs to exert patience when asked a question or following up on question. She needs to trained and thats on management. This store failed.
… moreChris W
Stopped on our way back from visiting family in Lakeland. Ordered a #9 chicken sandwich meal and tender meal. After a few bites into the sandwich, I bit something really hard. Turns out there was a huge chicken bone in my chicken sandwich. Absolutely disgusting, nearly broke a tooth. Definitely steer clear of this place, if I could give negative stars after this experience I would!!
… moreSTEPHANIE MCDANIEL
Wednesday night, I ordered the family meal through the website for a pickup. I ordered at 9pm with the closing time at 10. It said it would be ready at 9:30 which was fine since I was finishing my shopping before picking it up. Were in the process of moving so we needed something easy and quick and it turned out to be anything but. I drove across town and got to the drive-thru to tell them my name and they said they ran out of chicken. They just sold the last of it to someone in the drive-thru right before me. This seems odd, since I placed my order at 9, which tells me you have it set aside and “ready” for us at 9:30 like the confirmation said. They then explained that they turn the fryers off at 9:30 and they don’t know why the website let’s people place orders like that at 9 o’clock. They acted like it was no big deal and then told me I had to call the 1800 number to get a refund for the order that i paid $43 for. I was livid to say the least. How can you sell the chicken I bought and paid for already to someone else?! Nobody called me to tell me they were “out” of chicken.. Nobody emailed me. I went 15 minutes out of my way to realize I had to still figure out dinner for my kids while calling to get my money back for the food we didn’t get. The people on the phone were just as helpful as the rude woman in the drive-thru. I was transferred twice by people that don’t even live in this country to be told my issue would be “escalated” and that someone would reach back out in an email to deal with the refund. The charge showed pending until yesterday and it has now posted even though we didn’t get our food. This is the worst service I have ever received. I am floored at the amount of incompetent people it takes to ruin someone’s night. I’ll be finding out who to talk to – to make sure this doesn’t happen to any customers of KFC ever again.
… morePatsy Jones
Ordered chicken wings, they looked like they had been in the warmer too long and we’re dry. I didn’t complain because this happens too often. You learn to eat and not complain
… moreLaurie Lutyk
Drove half hour to this location. Arrived an hour before closing. Would only give me 4 drumsticks. Refused to cook more chicken. Terrible customer service. We will be contacting head office. The drive thru staff wouldn’t even hand us our card back through the window they forced me to reach in for it. If you don’t want to be there why are you working. Such a shame.
… moreCody Lewis
Horrible everything was burnt. Nothing was like it seems to drink machine didn’t work nothing work. The people were rude never again.
… moreAngela Francis
Last night (which was a fri) I got there at 10:15. They close at 11…. I pulled up to place my order and they tell me they are completely out of chicken….. How the hell is a chicken place out of chicken. That’s right they are not… They wanted to clean up and go home, I can say I could see inside and they had the chairs up on the tables and they were mopping… Maybe they should change their hours..
… moreGloria Carnley
I just don’t understand what has happened to KFC in Lake Wales! So I was excited that I was having to wait a little bit only because I just knew I would get some nice warm fresh food. I mean at least that’s what #1 is assuming to think when you are waiting for 15 minutes outside to get her pick up order. Nonetheless, the chicken was so dry so that tells me it’s been sitting there for a long time. The fries were very cool. What does that tell you next? I just don’t understand! Also, no one cares to work for their money anymore! Gloria
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