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Visit your local KFC® at 1006 Azalea Ave for the world’s best fried chicken—hand-breaded and freshly prepared! With convenient dine-in, drive-thru, and delivery options, we make it easy for you to enjoy your favorite KFC® menu items, including chicken nuggets (regular & saucy), chicken tenders, chicken sandwiches (regular & spicy), chicken bowls, family meals, and more. Stop by or place an order for delivery via our website or app!
Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
Address and Contact Information
Address: 1006 Azalea Ave E, Richmond, VA 23227
Phone: (804) 266-3136
Website: https://locations.kfc.com/va/richmond/1006-azalea-ave
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Order and Reservations
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Reviews
sary mounif
I came to this KFC to pick up a mobile order, but all the store doors were locked with no explanation. I returned to my car and went through the drive-thru, only to be told by the manager that pickup was not allowed there and that I had to go inside — despite the doors having just been locked.
When I went back inside, the manager spoke to me in a slow, condescending manner, as if I didn’t understand what was going on, and implied the situation was somehow my fault. She then said my order would take 20 more minutes, even though the store was completely empty.
This was unprofessional, disrespectful, and a complete waste of time. Poor communication and poor customer service. I do not recommend this KFC location — avoid it if you value your time and basic courtesy.
… moreWhen I went back inside, the manager spoke to me in a slow, condescending manner, as if I didn’t understand what was going on, and implied the situation was somehow my fault. She then said my order would take 20 more minutes, even though the store was completely empty.
This was unprofessional, disrespectful, and a complete waste of time. Poor communication and poor customer service. I do not recommend this KFC location — avoid it if you value your time and basic courtesy.
Mercy Bautista
The atmosphere and employees were great while waiting 15 minutes for the food. However it never fails that you spend over $40 dollars on a bucket meal and I never get the breast and you order extra crispy only to receive origina.. Thighs is dark meat people and there’s a difference in extra crispy and original!!! And the mash potatoes smell spoiled this time around. It’s very frustrating, like damn, $40 dollars for a meal and you don’t even get what you paid for. Stop shorting people of the food they work hard to pay for
… moreNature Lover
Short version: Paid 22.70 for food and left with nothing because staff decided to close the store an hour early. Staff yelling and cursing. Cigarette and lighter in hand in the food prep area.
Detailed version: WORST experience with this KFC. We placed and paid for our order through the app only to arrive and find the store CLOSED an entire hour early.
When we tried to get help at the drive thru, staff were rude, yelling, and unwilling to assist us. We were told to “just go through the app” for a refund and asked “who places an order an hour before a restaurant closes?”
So not only did we waste our time and gas, but we were also left without food and without help getting our money back.
This is some of the worst customer service I’ve ever experienced.
… moreDetailed version: WORST experience with this KFC. We placed and paid for our order through the app only to arrive and find the store CLOSED an entire hour early.
When we tried to get help at the drive thru, staff were rude, yelling, and unwilling to assist us. We were told to “just go through the app” for a refund and asked “who places an order an hour before a restaurant closes?”
So not only did we waste our time and gas, but we were also left without food and without help getting our money back.
This is some of the worst customer service I’ve ever experienced.
Ray Perry
There is a reason why this location is one of the two best locations in the greater Richmond area according to Google review scores. Not great scores, but good. The reason why is the team on this particular day worked together like a close-knit family…and even close-knit families argue and fuss with each other, lol, but they got the job done. My online/mobile order wasn’t fully ready when I arrived, but they picked up the pace during the busy dinner rush and put it together and got the order accurate with fresh, hot food. They even gave me some bonus items to make up for the inconvenience. I’d come back. 4 stars.
… moreTRINA
“I placed a mobile order for chicken around 9:20pm at the KFC on Azalea Avenue in Richmond, VA. This location does not close until 11 p.m. When I arrived, instead of simply preparing my food, the staff loudly asked, ‘Who orders chicken an hour before we close?’ They were rude and extremely unprofessional. They spoke to me rudely, as if what I did was an inconvenience to them, for ordering what they are paid to serve during business hours.
… morenini
(drive through) i had a coupon on the picture and it stated 3 large sides (that i can choose from) and the lady who took my order said “it already comes with the sides it comes with”.. i did not get to choose which ones i wanted like it said on the coupons AND I GET TWO OF THE SAME SIDES… it’s giving LAZY. we wanted the Korean barbecue sauce and she didn’t give me the price of it because she said it costed money to buy it… she was honestly rushing us throughout the whole service :/
… moreKia Nichols
There was a bug in my drink and my tenders were burnt. I hardly ever eat KFC but wanted something quick, simple and easy. My experience was none of these things. Now I remember why I don’t frequent KFC
… moreEmergency Roadside
Food was fresh and hot. Every thing was. The service was good. They made sure I was good . The chicken should be cooked a little longer tho. Especially that breast . It was done but it just got there.
… moreLaDonna Davenport
Doesn’t accept any bills over $20 because staff can’t recognized fake currency per the cashier. They actually told me to go somewhere else
… moreMichael Skillingberg
Had the potato bowl which was OK, but there is not enough chicken. My server was quite friendly.
… more