


Visit your local KFC® at 10151 Hull Street Road for the world’s best fried chicken—hand-breaded and freshly prepared! With convenient dine-in, drive-thru, and delivery options, we make it easy for you to enjoy your favorite KFC® menu items, including chicken nuggets (regular & saucy), chicken tenders, chicken sandwiches (regular & spicy), chicken bowls, family meals, and more. Stop by or place an order for delivery via our website or app!
Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
Address and Contact Information
Address: 10151 Hull St, Midlothian, VA 23112
Phone: (804) 276-4201
Website: https://locations.kfc.com/va/midlothian/10151-hull-street-road
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Reviews
Employees were visibly inside with lights off and refused to answer the drive-thru. Meanwhile, the system continued to show my order as ready.
Customer service refused to process a refund even though I never received the food!!
This was a complete waste of time and money!!
Also, one of the only fast food places that Has pepsi products! The pepsi is soooo strong & taste so good if you are craving one. Trust me won’t disappoint
Service was quick, drive through moved quickly, staff was accommodating
About 5 minutes later, my order was finally brought to me. When I left, I realized I was given the wrong chicken. I immediately returned and informed the restaurant of the mistake, explaining that I did not have time to wait again and requested a refund.
I was told that refunds were “not store policy,” which is frustrating considering I had already waited over 30 minutes for an incorrect order. The staff member, Lisa, was extremely rude and unhelpful and made it clear she thought I was wasting my time when I stated I would call the police to have documentation of the incident to dispute the charge with my credit card company and needing documentation, I was treated dismissively.
I asked for a manager, who offered to remake the order and suggested that if I was in a rush, I could come back later to pick it up and receive a free cake . That made no sense, as I needed to feed my kids before sports activities, not hours later. Since a refund was apparently “not policy,” I had no choice but to wait again.
I finally received the correct order at 5:09 PM—nearly 47 minutes after ordering.
The staff was rude, the service was chaotic, and the situation was handled poorly from start to finish. I was not the only customer experiencing these issues. When I asked for owner or franchise information, I was told to “Google it.”
This level of service is completely unacceptable. I will never step foot in this KFC again.
We ordered a 12pc. Meal which comes with 3 sides. We placed the order and came to the window, paid and was then approached by someone else to say “they didn’t have any more of one of the sides we ordered, what else would like?” We told them what we’d like and they brought the order to the window and we asked if that was all and they said “yes”. We drive 30 minutes home all to find the chicken is overcooked/dry and one of the sides originally ordered is not even in the bag! Then they don’t answer the phone!!!
He suggested things to help us get our order right for the kids. Thanks you and have others learn from him.