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Visit your local KFC® at 5711 Columbia Pike for the world’s best fried chicken—hand-breaded and freshly prepared! With convenient dine-in, drive-thru, and delivery options, we make it easy for you to enjoy your favorite KFC® menu items, including chicken nuggets (regular & saucy), chicken tenders, chicken sandwiches (regular & spicy), chicken bowls, family meals, and more. Stop by or place an order for delivery via our website or app!
Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
Hours
| Tuesday | 10:30 AM–10 PM |
| Wednesday | 10:30 AM–10 PM |
| Thursday | 10:30 AM–10 PM |
| Friday | 10:30 AM–10 PM |
| Saturday | 10:30 AM–10 PM |
| Sunday | 10:30 AM–10 PM |
| Monday | 10:30 AM–10 PM |
Address and Contact Information
Address: 5711 Columbia Pike, Bailey’s Crossroads, VA 22041
Phone: (703) 578-1710
Website: https://locations.kfc.com/va/baileys-crossroads/5711-columbia-pike
Menu Photos
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Get delivery or takeout from KFC at 5711 Columbia Pike in Bailey’s Crossroads. Order online and track your order live. No delivery fee on your first order!
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Reviews
Antonio Cruz
They are shameless thieves, I pay for a service and after paying they tell me that they don’t have what I asked for, they don’t want to replace my order nor do they want to return the money, the manager hid and doesn’t want to replenish the money I paid $49 for a family order and they stole my money. They don’t want to show a face and withdrew from the counter.
… moreJulieth Adam
I honestly don’t leave reviews often, but this KFC location truly deserves one. The food was great, and the customer service was even better. I’ve been here twice, and both times the experience was nothing but positive. The staff is friendly, communicates well with each other, and works as a team, which really shows. My food was prepared quickly, and everything was fresh. It’s refreshing to see that there are still places that truly care about good customer service. I’ll definitely continue coming back to this location.
… moreEduardo Céspedes
This is the worst fried chicken I’ve ever had. It was tasteless, and it was barely warm. The staff started arguing with each other right in front of costumers, which was very uncomfortable.
Years ago, chicken here was very good but the quality has dropped significantly.
… moreYears ago, chicken here was very good but the quality has dropped significantly.
erick
I’ve been going to this KFC for a while which I’ve gotten minimal to no complaints about. I was really tired and decided to order delivery which I was nervous about since it would be my first time especially through the KFC app. I recently ordered 2 chicken sandwiches, a biscuit and a large coleslaw. Everything was fine until I opened my coleslaw. I don’t know if this was supposed to be a filled or not but it was presented poorly. I understand if that was the portion ratio for the coleslaw but at least use a smaller container. It looked like the store didn’t have enough coleslaw and just made my large coleslaw last minute. Considering paying almost 8 dollars for this coleslaw I was disappointed. I could only imagine families ordering this coleslaw which is advertised to share.. I work in fast food which is why I can understand the portion but in a large container that looks not filled and half water half coleslaw..? No thank you. Safe to say that I will no longer order any large slaw from this location ever again. I attempted to call the store the next day which no surprise no one picked up. I only until now got help and attention from their customer service on the app.
… moreMohamed Youssef
The order of 12-piece chicken had no breasts at all, and it was all thighs. The breading on the chicken didn’t stick, although I only live 3 minutes away from the restaurant. The fries taste awful as the old oil taste is what took over everything. When I called to complain about the 12 pieces being all thighs, no one picks up the phone.
… moreGrover Smith
Instead of being honest and not telling me that they didn’t have a gravy flight like I asked for at the drive thru and the window they lied and just charged me with two of the white gravy. If they didn’t have the gravy flight I would have went elsewhere. Just a waste of money and you can I doubt the owner of this franchise care too much because ain’t no way this kfc is corporate and their false advertising. Even online it says this gravy flight is on the menu this is extremely unprofessional. Never I again will I come here and I’ll make sure anybody I know doesn’t either especially with mice running around the building. Go to the others ones in VA they way better
… moreRichard Romero Zuniga
Food was delicious, manager in charge (Jeymi) at the time was really kind and attentive. Drive through service was really fast. Would love to comeback.
… moreMorgan Cornwell
I ordered an original chicken sandwich and a 3 piece chicken strip box for pick up. When I got home and opened my sandwich, it did not have a chicken filet but 2 chicken strips. Unacceptable. I will not be coming to this location again.
… moreMichael Valdivielso
I never even knew KFC delivered food! Well, they don’t. They deliver it via a third party. So I used Grubhub to get a Tenders Share Meal which came with potato wedges and also ordered a large beverage (unsweetened iced tea). The website even had a tracker and their ETA was spot on. Only mistake was they tried to deliver it to the building next door and that was MY mistake because I mistyped the building number.
The chicken and wedges was hot the tea was cold and very refreshing. They only gave me two packets of the dipping sauce I wanted but still, for the price it was okay. In fact the total cost, with delivery fee, tax, and tip, was less than many other delivery places. I paid for what many places make you pay for just the dish or sides. I give KFC delivery five stars.
Updated – Ordered a few chicken sandwiches, the Chickens Little Combo with Wedges and Mountain Drew. I also ordered a Large Sierra Mist was I was pretty thirsty. The order arrived on time and everything looked good. No problems.
Addition – ordered a couple more times from KFC. One time ordered a 2 Piece Drum and Thigh Combo with the Potato Wedges and a Sierra Mist. Also added a Large Mountain Dew. Problem they were running late so they changed the ETA…and then were still later than they said. Now, they must have known the driver was going to be late because they made the Sierra Mist a Large and tossed in a chocolate chip cookie. Plus a biscuit…unless those come with the Combo? Which was nice of them, kind of a way to apologize for being late. Only problem was the ice in both drinks had melted so what I ended up with was two Large cold waters that tasted, slightly, of some kind of citrus drink.
The last order was also delayed and the ETA pushed back. But this time they were able to deliver it on the new time. This time I ordered a 3 Piece Combo with Potato Wedges and Iced Tea. Which also came with a biscuit. Hmm. And I also ordered 4 Cinnabon Biscuits. Which tasted amazingly good for being biscuits covered in frosting and some kind of syrup.
I am not taking away points. This ISN’T KFC’s fault the delivers were late or got lost. So why punish them? AND Grubhub even reached out via email with a discount for future deliveries by them. This makes KFC and Grubhub the best combo of restaurant and delivery service so far! Good food, low costs, and great customer service.
Update – Last few orders from KFC via Grubhub have been…interesting. The drivers have been late half the time and Grubhub has been giving me a ton of discounts to make up for it. But at a certain points you start to wish they just would get it right the FIRST time. Getting discounts are nice, don’t get me wrong, but sometimes I would like to have the food on time and warm. And KFC is starting to miss items in the order. Small items, nothing OUT RIGHT wrong, but some orders were missing dipping sauce and such. Not enough to take away stars but still a little worrying…
Update – having being given free delivery from Grubhub I decided to order from KFC. I ordered a Cheetos Crispy Colonel Box with potato wedges, mac & cheese, and decided on a Diet Pepsi. I also ordered a large Diet Pepsi and Popcorn Nuggets.
The delivery was rescheduled once but made it on time, barely, on the second ETA. The mac & cheese seemed more processed cheese than macaroni. The potato wedges were great but the Popcorn Nuggets were kind of lame. No taste and not really interesting. The Cheetos in the chicken sandwich tasted stale. Which means they must have been out, exposed to the air, for days. I mean, it takes a LONG time for Cheetos to go stale. At least it came with napkins, a spork, and six packets of ketchup. Overall I was happy I didn’t have to pay full price.
… moreThe chicken and wedges was hot the tea was cold and very refreshing. They only gave me two packets of the dipping sauce I wanted but still, for the price it was okay. In fact the total cost, with delivery fee, tax, and tip, was less than many other delivery places. I paid for what many places make you pay for just the dish or sides. I give KFC delivery five stars.
Updated – Ordered a few chicken sandwiches, the Chickens Little Combo with Wedges and Mountain Drew. I also ordered a Large Sierra Mist was I was pretty thirsty. The order arrived on time and everything looked good. No problems.
Addition – ordered a couple more times from KFC. One time ordered a 2 Piece Drum and Thigh Combo with the Potato Wedges and a Sierra Mist. Also added a Large Mountain Dew. Problem they were running late so they changed the ETA…and then were still later than they said. Now, they must have known the driver was going to be late because they made the Sierra Mist a Large and tossed in a chocolate chip cookie. Plus a biscuit…unless those come with the Combo? Which was nice of them, kind of a way to apologize for being late. Only problem was the ice in both drinks had melted so what I ended up with was two Large cold waters that tasted, slightly, of some kind of citrus drink.
The last order was also delayed and the ETA pushed back. But this time they were able to deliver it on the new time. This time I ordered a 3 Piece Combo with Potato Wedges and Iced Tea. Which also came with a biscuit. Hmm. And I also ordered 4 Cinnabon Biscuits. Which tasted amazingly good for being biscuits covered in frosting and some kind of syrup.
I am not taking away points. This ISN’T KFC’s fault the delivers were late or got lost. So why punish them? AND Grubhub even reached out via email with a discount for future deliveries by them. This makes KFC and Grubhub the best combo of restaurant and delivery service so far! Good food, low costs, and great customer service.
Update – Last few orders from KFC via Grubhub have been…interesting. The drivers have been late half the time and Grubhub has been giving me a ton of discounts to make up for it. But at a certain points you start to wish they just would get it right the FIRST time. Getting discounts are nice, don’t get me wrong, but sometimes I would like to have the food on time and warm. And KFC is starting to miss items in the order. Small items, nothing OUT RIGHT wrong, but some orders were missing dipping sauce and such. Not enough to take away stars but still a little worrying…
Update – having being given free delivery from Grubhub I decided to order from KFC. I ordered a Cheetos Crispy Colonel Box with potato wedges, mac & cheese, and decided on a Diet Pepsi. I also ordered a large Diet Pepsi and Popcorn Nuggets.
The delivery was rescheduled once but made it on time, barely, on the second ETA. The mac & cheese seemed more processed cheese than macaroni. The potato wedges were great but the Popcorn Nuggets were kind of lame. No taste and not really interesting. The Cheetos in the chicken sandwich tasted stale. Which means they must have been out, exposed to the air, for days. I mean, it takes a LONG time for Cheetos to go stale. At least it came with napkins, a spork, and six packets of ketchup. Overall I was happy I didn’t have to pay full price.
Regina Davis
They have a no refund policy placed on the counter in small letters. I placed the order and paid for it. The cashier informed me that they didn’t have one of the items. I didn’t want to substitute, the young man then apologized and said that they had a no refund policy.
I asked to speak to the manager. The manager gave me a hard time and refused to give me my money back. I informed them that I was calling corporate on them at that moment. The manager was really rude. I have no understanding of them not refunding your money when they don’t have the product.
I called corporate right in front of them. This is the worst KFC I ever been to in the 60 something years I’ve been on this Earth. Their customer service is horrible, they need to be trained on how to treat customers.
I spoke with corporate while I was in the store. After I explained to her what was going on, the manager on duty then refunded my money. This took place on August 3rd 2025.
I went back to KFC this evening around 8:50 p.m., the only reason I stopped by is because my brother wanted some chicken and this was the closest place to home. I asked about the $10 box, which they no longer have. I’ve been asked for a two-piece white original meal, I was told that they were out of original chicken. They had more than an hour left to stay open. I just left!!!
I will never ever go to this KFC again. They need to be trained and know how to respect their customers when they enter the store.
Make sure you check your food before you leave. They are constantly messing up.
The rating I give for this KFC, is a zero!!!
… moreI asked to speak to the manager. The manager gave me a hard time and refused to give me my money back. I informed them that I was calling corporate on them at that moment. The manager was really rude. I have no understanding of them not refunding your money when they don’t have the product.
I called corporate right in front of them. This is the worst KFC I ever been to in the 60 something years I’ve been on this Earth. Their customer service is horrible, they need to be trained on how to treat customers.
I spoke with corporate while I was in the store. After I explained to her what was going on, the manager on duty then refunded my money. This took place on August 3rd 2025.
I went back to KFC this evening around 8:50 p.m., the only reason I stopped by is because my brother wanted some chicken and this was the closest place to home. I asked about the $10 box, which they no longer have. I’ve been asked for a two-piece white original meal, I was told that they were out of original chicken. They had more than an hour left to stay open. I just left!!!
I will never ever go to this KFC again. They need to be trained and know how to respect their customers when they enter the store.
Make sure you check your food before you leave. They are constantly messing up.
The rating I give for this KFC, is a zero!!!