George Walls III
The young girl working register that took my order was very friendly and polite and professional she understood that I had a hearing disability.
My chicken sandwich was very good. The 3 piece drum sticks i order didn’t look very tasty I ordered them for a friend. They looked soggy. I would not like those… but the spicy chicken sandwich was very good.
… moreTim
Ordered 2 bowls and a 3 piece combo, from the most pleasant person. After waiting ‘to the side’ for 20 minutes here is the combo meal I was given. I didn’t know that it only came with only 3 fries asked and payed for extra sauce “sauce it up, toss in bbq with ranch on the side)
(Noticed, They have everyone pull to the side after paying, keeps their drive thru time down I guess?) asked
… moreAlex Will
First time going and last time going! Coronal Sanders would be ashamed! Fries? Hard! Chicken? Lackluster! Drinks? Cold! All around not worth the purchase!
… morereviewer
The food is amazing but ngl the service is lowk bad. I went there one time and got 8 piece chicken combo meal and they somehow got it wrong and gave me 6 piece . The food is good tho, I really like it. Also there was a hair in my food but I don’t care. Oh also unrelated I had to wait like 10 minutes for that meal so that’s a reason why I gave service a 2/5
… moreRaja Hayajneh
Overall, a good experience! The restaurant was clean, and the staff were friendly and quick to take my order. The chicken was fresh, crispy, and well-seasoned — exactly what you expect from KFC. Sides like mashed potatoes and coleslaw were also tasty and served hot.
Service was fairly quick even during the dinner rush, though the drive-thru line can get a bit backed up at times. The only minor downside was that my order was missing a dipping sauce, but everything else was spot on.
Would definitely come back — great spot for a quick and satisfying meal in New Kensington.
… moreDaisy H
Only went for wedges and gravy, and got wedges, that tasted like they reused them from yesterday, couldn’t bite them, hard as rocks. So happy they brought back the wedges, but if they are all cardboard based, they can keep them…gravy was good, glad I was thirsty….
… moreArynn Frampton
The chicken is always great and crispy. The mashed potatoes are always excellent. The biscuits are so tasty and moist. The inside could use some cleaning. They forgot a meal and the butter, but they were friendly and helpful.
… moreshalawn knox
It’s sad that as soon as you drive into the little parking lot, the first thing you see is the cooks outside smoking. It’s 11:35 and you just opened. I went in everyone is so stand offish. Geeze, you just opened, no hello, nothing except can I help you. I placed my order. The manager was informing me that they didn’t have all the chicken I wanted. Ok, I’ll wait. If your cook wasn’t outside you would have it. And by all means.. Clean up. The restaurant wasn’t even crowed. While I waited for my food (12 min) maybe 6 people came in. In defense of the cashier, she was the friendliest person there and was consistent with being pleasant. But for the rest I’ll continue to take my chances in harmer.
… moreBigTyre Betty
My kfc bowls were filled with an inch of food, barely any food in them. No corn, random pieces of spicy chicken, and mostly gravy, powder potatoes weren’t even mixed. AND ALSO a weird long rubbery piece of mystery something in it. Definitely check your food before you eat it. Oh and they don’t put silverware in the bag ever. With how poor the parking lot is your chances of getting into an accident are at an all time high. Good luck eating here.
… moreDakota Chirdon
August 25th may not mean much to most, but for myself and the other 7 or so people in the new ken kfc today will live on as the day of the kfc incident. As I walked in to pick up my online order I was greeted by a group of men sitting with drinks, they warned me, just leave, it’s not worth it. But I had already paid so I had to stay. Upon going to the counter the lady had once customer who she put food in front of, he informed her that the food she placed there was not what he ordered. She didn’t seem to care, and would not refund I’m, or didn’t know know how. He left. On to the next man standing he was requesting a refund. The lady who claimed to be a manager, somehow instead of refunding his card charges it again. Now this man was angry but was in no way rude or causing a scene, but simply had asked for a refund, or proof the charges would be refunded. She had none to offer and started getting rude to him herself. The men sitting and waiting finally got some food (I’ve been there for 15 minutes by this point) and the cook who was both cooking, plating, and serving the food spilled about half of it on his way to the table, but at least he was trying. It was now to the point the man wanting the refund was trying to the get the manager to pay him any attention, as she stood behind the prep line and kinda hid from him. After he simply said her name and asked for help, didn’t scream didn’t use profanity, just said her name and said I need your help. She ignored him for about 10 minutes. At this point, bother the manager and the patron decided to call the police on each other. So about 5 minutes later in walk 3 new ken officers. They tried to deescalate the situation to little resolution. The manager told the police she had no phone number or resources to help the customer and he was being abusive and rude (all not true). By the end of this mess the officers leave and the manager slams 23 dollars on the table. When the man some how still politely states you charged me twice. So she does go and get him another 23 dollars and slams it even harder on the table and yells he needs to leave he is causing a scene. At this point I had started to leave as the show was over. Nope. Somehow both the patron and manager start yelling the other should be happy another employee was between them or they would beat the other. I didn’t catch who started that. And as I walked out to my vehicle warning in coming customers of the wild shit that was inside, the curfuffle had now worked its way to the street was some dude acting as a door man (he didn’t work there, he was just a man). And the other supervisor talking with the upset patron. It was truly lunch and a show. I hope you are reading this other humans who experienced the great New Ken KFC curfuffle of August 25th 2025, we should all get back together at this KFC next year. I didn’t know how to rate this as a 1 star, or a 5 star. Them potato wedges were good…
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