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Visit your local KFC® at 3208 Chili Ave for the world’s best fried chicken—hand-breaded and freshly prepared! With convenient dine-in, drive-thru, and delivery options, we make it easy for you to enjoy your favorite KFC® menu items, including chicken nuggets (regular & saucy), chicken tenders, chicken sandwiches (regular & spicy), chicken bowls, family meals, and more. Stop by or place an order for delivery via our website or app!
Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
Address and Contact Information
Address: 3208 Chili Ave, Rochester, NY 14624
Phone: (585) 371-6971
Website: https://locations.kfc.com/ny/rochester/3208-chili-ave
Order and Reservations
Order: Order online
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Last Updates
Reviews
Pri Isa
I hope the owners of this franchise take a closer look at what’s happening here. The staff seem disengaged and management comes across as indifferent or even rude sometimes. They are often out of items like the chicken pot pie, which I was told is “a pain to make so they only make 2 at a time,” why? That is limiting your sales and profits. Then the wait times are long. To be fair the one gentleman who works there is polite and tries his best, although I have not seen him lately. My kids like some items, but I’m getting from farther away now because overall this location feels neglected. I arrived at 5:30 recently and was told they were not taking any more orders. Really? That is unusual for a restaurant that is supposed to be open. If things do not change, this business is going to tank fast. Customers deserve better. I hope they get it together if they do I remove my assessment. I was happy to have one near our house when they first open, and I love supporting local businesses including franchises.
… moreNour Laaroubi
I went through the drive-thru to order a family meal, and the person taking my order was extremely rude and clearly did not care about the customers or the business. She refused to take my order, refused to let me speak with a manager, and basically told me that nobody cared and that I could sit in the drive-thru as long as I wanted for all she cared.
This kind of attitude is completely unacceptable in any business, especially in customer service. After this experience, I looked at other reviews and saw many similar complaints about this location—and now I understand why.
I wouldn’t eat there anymore. I don’t trust the hygiene or safety of the food if this is the kind of employee running the store.
I have already filed a claim with KFC about this incident. As an owner of a small restaurant myself, I truly feel bad for the franchise owner of this location. Your staff can make or break your business, and this is the kind of employee who drives customers away. She needs to be fired. You should be much more careful about who you hire to represent your brand. Hope the store owner will read this comment and take action. North Chili customers deserve better form an iconic brand like KFC.
… moreThis kind of attitude is completely unacceptable in any business, especially in customer service. After this experience, I looked at other reviews and saw many similar complaints about this location—and now I understand why.
I wouldn’t eat there anymore. I don’t trust the hygiene or safety of the food if this is the kind of employee running the store.
I have already filed a claim with KFC about this incident. As an owner of a small restaurant myself, I truly feel bad for the franchise owner of this location. Your staff can make or break your business, and this is the kind of employee who drives customers away. She needs to be fired. You should be much more careful about who you hire to represent your brand. Hope the store owner will read this comment and take action. North Chili customers deserve better form an iconic brand like KFC.
Sheryl Hoyt
Usually love this place but not last night .
First there was a handmade sign saying the lobby was closed . I arrived around 5 ish . I ordered a 12 piece meal extra crispy , to my surprise they didnt have enough , so I said ok give me the 8 piece and I got the same response. I then asked what do you have ? Chicken tenders was the answer. So you have zero chicken ready for the dinner rush, how and why is there not anything ready ? And what is s with these fast food restaurants not wanting walk ins? Why are there tables in the restaurant?
Maybe the owner should make a surprise visit !! start with going through the drive thru.
… moreFirst there was a handmade sign saying the lobby was closed . I arrived around 5 ish . I ordered a 12 piece meal extra crispy , to my surprise they didnt have enough , so I said ok give me the 8 piece and I got the same response. I then asked what do you have ? Chicken tenders was the answer. So you have zero chicken ready for the dinner rush, how and why is there not anything ready ? And what is s with these fast food restaurants not wanting walk ins? Why are there tables in the restaurant?
Maybe the owner should make a surprise visit !! start with going through the drive thru.
Rosita Castro
Reheated chicken, it looked like 3 weeks ago, and old biscuit!!!! Horrible
… moreDan Brown
No smiles, no greeting, person before us waited 20 minutes and when asked how much longer was mostly ignored, then got the wrong food. Employees walking around with hands in pockets simply do not care about the food or the customers. First time at this location, what a joke compared to others. We also waited 20 minutes and did not get all food. Stated corporate policy on no refunds when I paid for food they were out of. Does the franchise owner not care? Manager barely gave a glance. Employees on phones and wearing earbuds – say “whatever”. Please don’t go here. Stopped 5:30 July 6. Deserves 0 stars. Should have read the other recent reviews before stopping.
… moreJessica Chamberlin
Extremely rude staff, cold nasty food and always some wrong with the order. Every 6 months or so I attempt to go back and each time it’s worse and worse. Tonight was the final straw (which I didn’t even get in my order).
… moreNick Porillo
2nd time in last 30 days getting drive-thru chicken sandwiches and so far have had great consistency with the taste.
Staff was friendly, food came quick. We normally weren’t ever big on KFC, but their chicken sandwich to us is better than chick fil a.
… moreStaff was friendly, food came quick. We normally weren’t ever big on KFC, but their chicken sandwich to us is better than chick fil a.
Karyn Audycki
We have ordered through the app from this location and each time they get the order incorrect. Most the time it’s one of the sides as well as the sauces that we order. The sauce that we choose are never included. In order to get a refund we have to go through their app to contact someone for a refund however it’s not helpful that we end up missing items. We also tried the Mikes Hot Honey chicken tenders and the tenders were good however they barely had any sauce and weren’t anything special.
… moreMark Moran
This place is a joke. I was only want to drive through dinner time so I can look at the menu board and the lady on the other end said hurry up where are the cops might come bye. I think that I am going to rob the place speakerphone and drive-through. I laughed and said I don’t think so. I asked her my receipt. She said it won’t print asked for a straw no straw she needs to be fired. She is a bad representation of the company.
… moreMarissa Fritsch
Worst KFC location I’ve been too! Super slow service and you don’t always get hot food.
… more