KFC

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  3.0 – 581 reviews   • Chicken restaurant

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Visit your local KFC® at 39 North Plank Road for the world’s best fried chicken—hand-breaded and freshly prepared! With convenient dine-in, drive-thru, and delivery options, we make it easy for you to enjoy your favorite KFC® menu items, including chicken nuggets (regular & saucy), chicken tenders, chicken sandwiches (regular & spicy), chicken bowls, family meals, and more. Stop by or place an order for delivery via our website or app!

Fast-food chain known for its buckets of fried chicken, plus wings & sides.

✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery KFC 12550

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Reviews

EthanHK
Speaking from a delivery courier perspective. The daytime employees pretty standard with service however, the nighttime Saturday lady doesn’t appear to want to work-fulfill orders.
I was told “No stock” & have the customer cancel.. not even attempt to substitute the order at all.
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Dana Daniels
Don’t think they had enough employees. 6 cars at drive through, last 4 cares behind me backed out and either went inside or left because the wait was so long. And after I got home, I realized they gave me old dry over cooked chicken along with 2 pieces of fresh chicken. (Original recipe)Just awful. I’m surprised they’re still open. This was my second visit in 2025. The first time, the food was much better. 50/50 are not the best odds.
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Keith Porsch
Took forever, gave me the wrong order, and when I finally got my food it was disgusting. I should have known better, this is why I never go to KFC. Stay Away!!!!!
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Ventrice Stephenson
It’s been a while since I saw such exemplary service. Your employee in Newburgh by the name of Ameeer Phillips made us feel welcomed and cared for. We drove 1 hour to visit our dad and stopped by KFC for lunch. Ms. Ameena is impressive! She remembers loyal customers and their orders, she makes recommendations. This lady represents your company very well. Please do something nice for her. What a delight! Thanks Ameene
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M B
I’m handicap, few months ago I ordered online pick up at night. I pulled up to the drive thru and I told the person I’m unable to walk in to pick up my food because i’m handicap. They told me to pull up to the front of the building. I proceeded to wait 40 minutes and watched an employee delivering food to another cars. Until finally I told this worker I’ve been waiting for 40 minutes for my food I ordered online and can’t walk. He said you need to come inside. I told him I can’t walk inside because of my condition. He said you still need to come inside pick it up your order and walked away.

After that moment I never returned to that KFC Newburgh location. Newburgh KFC is 5 minutes from my home. Now I drive across the bridge to fishkill 20 minutes away for KFC. Since their customer service and food is way better.

Avoid the Newburgh location at all cost.
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Joseph McLeer
Service is extremely slow. Took me almost 30 minutes to get food. Staff does more talking too each other than working. Constantly running out of chicken and saying it will be 30 minutes before any will be ready for an order.
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Kathy Burris
We went and spent 45$ they didn’t give us a large fry or our 4 biscuits. Sounds petty to be complaining about but with the prices of eating take out is crazy, and anyone knows it’s definitely treat when you can. Not only did we not get everything we ordered, but the service was horrendous. Very poor customer service. The dinning area was a mess. The fountain drink area was definitely a violation. I would never go back to this store again. I can think of better places to spend the 45$. This is some photos of the crappy food we received.
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Olivia Robles
Staff was so rude. Person taking our order through the drive thru was talking to someone else and I thought they were talking to me. When I asked, they responded with “I wasn’t talking to you” and continued their conversation. Then, at the window, the girl had an attitude while giving us our food. Would not recommend. They said to park in the front and that they would bring my food out in 5 minutes. Twenty two minutes later I had to go inside and grab my food. Sunday night at around six thirty in Newburgh, New York. Very upsetting and unfortunate.
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Christian DiPeri
I dont even leave reviews but i never been spoken to as crazy as they spoke to me. I ordered on doordash 2 bowls and a chicken sandwich and they told the first dasher were out of stock of the sandwich and the second came and they told her they dont have the stuff to make bowls now ether and i called and the girl yelled at me. Idk how there in business. Even the dasher said to leave a bad review because they were crazy rude. Dont see this place being open much longer.
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Carolydia Lindo
So annoyed with this place. I tried ordering the honey bbq 2 piece meal the other night and had to then spend 30 minutes dealing with Doordash to try to cancel my order because they closed early. I order the same thing today because I really wanted to try it and I just got regular chicken with no sauce!
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