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Visit your local KFC® at 20 Cape Road for the world’s best fried chicken—hand-breaded and freshly prepared! With convenient dine-in, drive-thru, and delivery options, we make it easy for you to enjoy your favorite KFC® menu items, including chicken nuggets (regular & saucy), chicken tenders, chicken sandwiches (regular & spicy), chicken bowls, family meals, and more. Stop by or place an order for delivery via our website or app!
Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
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KFC® at 20 Cape Road in Taunton, MA
Visit your local KFC® at 20 Cape Road in MA for our delicious fried chicken buckets, chicken sandwiches, Famous Bowls and more!
KFC Locations in Taunton, MA| Fried Chicken, Butter Biscuits …
Carry Out, Delivery, No-Contact Delivery, Drive-Thru. Get Directions Link Opens in New Tab · Visit Store Website · All Locations · Massachusetts; Taunton.
KFC in Taunton, MA United States – Apple Maps
Order online for delivery or pick up, or visit KFC® at 20 Cape Road for our world-famous fried chicken. Enjoy saucy nuggets, chicken sandwiches, …
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Reviews
Happy Camper
Absolutely horrible! Typical horrible service. The people that work there are the epitome of lazy and don’t care what they are doing, it’s obvious! The food I got was absolutely horrendous. Chicken was undercooked the instant mashed potatoes that they apparently use now was gross, biscuits were hard and the corn tasted like little rubber pellets. What a disappointment. Waste of money. Waste of time. This is the problem with franchises that used to be good. Nobody cares anymore and employers have to take whatever walks in the door as far as employees. I tossed this dog food in the trash. Will never go back here.
… moreMarquia McCall
Opened my box and this is what I received! Like did someone eat the biscuit? My order is also wrong I had another box and instead of my mashed potatoes with gravy for both boxes they gave Mac & cheese. The lady taking the order needs to slow down and not start taking another order when I’m trying to ask her a question about her missing the Mac & cheese with chicken bowl because I knew the price was too low. I said excuse me more than 10 times even when she took my money I was asking her and she just ignored me. Then proceeded to apologize for realizing she had made a mistake. I’d like a refund as I’m not eating this box!
… moreCara Childs
This evening, December 21, 2025, at approximately 6:10 p.m., I visited this KFC location to pick up an order. I have ordered from this location multiple times in the past without any issues, which is why this particular experience was so disappointing.
Upon entering the restaurant, there was a long line and several employees moving quickly to manage the volume of orders. When I approached the counter to provide my name for the pickup, I was abruptly spoken to by an individual who appeared to be a manager (either a shift or general manager). I was told, in a sharp and dismissive tone, that I would have to wait because there were “20 orders trying to get out” and that my name would be called when ready. While I completely understand delays during busy periods, the manner in which this was communicated was unnecessarily rude and unprofessional. The same individual also repeatedly complained aloud about their shift ending soon and being unable to leave due to outstanding orders, which added to the uncomfortable environment for customers.
At least eight customers were waiting patiently, and no one was behaving in a disruptive or disrespectful way. Each customer simply approached the counter to check on their order, yet instead of being politely informed of delays, many were spoken to harshly and scolded by the manager. Although I do not have personal experience working in retail or food service, I do know that customer service should always be handled with courtesy and respect. Stressful situations do not justify taking frustration out on paying customers or speaking to them as if they are incapable of understanding.
We waited approximately 45 minutes for our order to be completed. Even after the food appeared to be ready, it was not immediately bagged or handed out. I stood at the counter for several minutes without acknowledgment, despite five to six employees working at the time. Eventually, at around 6:45 p.m., our meals were handed to us. The lack of communication and attentiveness felt inconsiderate, especially for customers who may have had time constraints. Plus, the biscuits were not cooked all the way, and the coleslaw was warm.
One particularly frustrating moment occurred when the manager offered free apple pie poppers to an older gentleman as a gesture of appreciation for waiting approximately 20 minutes. While I have no issue with a customer being compensated, it was disheartening that many of us waited significantly longer—some even leaving due to the delay—yet were not treated with the same courtesy, fairness, or respect.
The issue is not that complimentary food was offered, but that customer service was applied inconsistently.
I am not writing this to place blame unnecessarily, but rather to emphasize the importance of professionalism and proper customer interaction. A calm, respectful approach—even during busy or stressful shifts—makes a significant difference. I believe the employees working that evening, particularly those in leadership roles, would benefit from being reminded of appropriate customer service standards and communication expectations.
Thank you for taking the time to review this feedback. I hope it can be used constructively to improve future customer experiences at this location.
… moreUpon entering the restaurant, there was a long line and several employees moving quickly to manage the volume of orders. When I approached the counter to provide my name for the pickup, I was abruptly spoken to by an individual who appeared to be a manager (either a shift or general manager). I was told, in a sharp and dismissive tone, that I would have to wait because there were “20 orders trying to get out” and that my name would be called when ready. While I completely understand delays during busy periods, the manner in which this was communicated was unnecessarily rude and unprofessional. The same individual also repeatedly complained aloud about their shift ending soon and being unable to leave due to outstanding orders, which added to the uncomfortable environment for customers.
At least eight customers were waiting patiently, and no one was behaving in a disruptive or disrespectful way. Each customer simply approached the counter to check on their order, yet instead of being politely informed of delays, many were spoken to harshly and scolded by the manager. Although I do not have personal experience working in retail or food service, I do know that customer service should always be handled with courtesy and respect. Stressful situations do not justify taking frustration out on paying customers or speaking to them as if they are incapable of understanding.
We waited approximately 45 minutes for our order to be completed. Even after the food appeared to be ready, it was not immediately bagged or handed out. I stood at the counter for several minutes without acknowledgment, despite five to six employees working at the time. Eventually, at around 6:45 p.m., our meals were handed to us. The lack of communication and attentiveness felt inconsiderate, especially for customers who may have had time constraints. Plus, the biscuits were not cooked all the way, and the coleslaw was warm.
One particularly frustrating moment occurred when the manager offered free apple pie poppers to an older gentleman as a gesture of appreciation for waiting approximately 20 minutes. While I have no issue with a customer being compensated, it was disheartening that many of us waited significantly longer—some even leaving due to the delay—yet were not treated with the same courtesy, fairness, or respect.
The issue is not that complimentary food was offered, but that customer service was applied inconsistently.
I am not writing this to place blame unnecessarily, but rather to emphasize the importance of professionalism and proper customer interaction. A calm, respectful approach—even during busy or stressful shifts—makes a significant difference. I believe the employees working that evening, particularly those in leadership roles, would benefit from being reminded of appropriate customer service standards and communication expectations.
Thank you for taking the time to review this feedback. I hope it can be used constructively to improve future customer experiences at this location.
Tom L
About 2:30 on a Saturday. Couldn’t be happier unless it was cheaper haha. Ordered equally on the kiosk. Had my food way faster than I expected. Let me know they were waiting on the next batch of potatoes and they’d get it to me. Right way to take care of business. And had enough staff to make sure the place was clean and garbage was emptied. This crew is right on top of everything.
… moreSteve Gomes
Ordered a 16 piece family tender meal. Picked out all my options including sauces. Order arrived and no sauce. I called and the girl that answered the phone couldn’t have been any more rude. How hard is it to read a list and put things in a bag? But when a mistake happens you give the customer a rude remake by saying oh well sorry to hear it I can’t do anything for you besides you come get it yourself.
… moreChuck Martin
Kfc still tastes good but chicken legs and drums seem smaller. Biscuit recipe changed; seems heavier and less flakes like it is made with more lard.
But service, atmosphere and Price is excellent.
If you haven’t tried the pot pie give that a shot. Takes great and it’s a pretty full pie.
… moreBut service, atmosphere and Price is excellent.
If you haven’t tried the pot pie give that a shot. Takes great and it’s a pretty full pie.
Jacob Myerson
Hi, so on this day, Saturday, August 30, 2025 this nice lady that was working the drive-through at KFC. I didn’t get her name which was my own fault but I was just hungry trying to look for something to eat because I am in fact, homeless, and this lady was nice enough to give me a little bit of food that they had left over and I hadn’t had much to eat in the past couple days so I just wanted to say thank you to that person. I just really wish I’d gotten your name sure you’ll know who you are when you see this if you see this that is.
… moreNe Wayz
Food and service was good. But….my drink definitely tastes like chlorine or something so be careful giving your kids drinks from here.
… moreTara DiFalco
These workers went above and beyond for me, the other night, as they were closing, they had positive attitudes and a good crew. The restaurant was very clean, not a piece of food or grease Could be seen anywhere in the kitchen or on the floor props to the manager and workers for their cleanliness and efficiency
… morePeters
Edit,,,, Still, haven’t heard back,,,
For one this restaurant was filthy, disgusting, trash everywhere , I placed my order at 755, at 820 I got up an asked about my food the manager Kelly told me I can wait, or leave , I said I’ll take a refund, she maid me wait another 15 mins for the refund, this was the most unprofessional manager ive ever came in contact with, and I go their 2/3 times a week and spend 50$ a visit, and there was another mail manager also who had a couple choice words to say in the background, but I didn’t get his name. I would like someone to reach out to me. I’m taking this all the way to corporate as far as I can so I appreciate someone getting back to me. If not, I’ll leave another review tomorrow until someone gets back to me
… moreFor one this restaurant was filthy, disgusting, trash everywhere , I placed my order at 755, at 820 I got up an asked about my food the manager Kelly told me I can wait, or leave , I said I’ll take a refund, she maid me wait another 15 mins for the refund, this was the most unprofessional manager ive ever came in contact with, and I go their 2/3 times a week and spend 50$ a visit, and there was another mail manager also who had a couple choice words to say in the background, but I didn’t get his name. I would like someone to reach out to me. I’m taking this all the way to corporate as far as I can so I appreciate someone getting back to me. If not, I’ll leave another review tomorrow until someone gets back to me