Address and Contact Information
Address: 2200 Tongass Ave, Ketchikan, AK 99901
Phone: (907) 220-9380
Website: http://www.goldpanpizza.com/
Menu Photos
Order and Reservations
Order: Order online
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Reviews
As much as I love it when I call to have the Gold Pan Pizza employee pickup the phone and great me with “yeah?”, the service somehow gets worse from there. It turns out they might also just hang up on you if you have to call back to follow up on a delivery order that you placed 90 minutes earlier after you were told it would arrive no later than 45 minutes. When I asked if I am still expected to pay full price for this, he replied “you already did when you gave me your credit card” and never once gave me anything close to what could be considered an apology for this service.
Gold Pan Pizza sucks. I’ll say it again: Gold Pan Pizza sucks. One more time for SEO: GOLD PAN PIZZA SUCKS! Gold Pan Pizza has sucked for years. Gold Pan Pizza continues to suck to this day. And the next time I feel like giving Gold Pan Pizza another shot, at this point I’d be a fool if I thought the experience would be anything less than a baffling, weird, and—worse than anything—insulting ordeal.
Don’t eat here or waste your money here.
Todd Henke if you’re reading this I will say. You need to put money into the place if you do you’d make good money, but since you don’t want to. You’ll lose more employees.
The guy working seemed irritated that we came in at all. We put in our order and were told it could be 40 minuets or more….okay sure then he said “I hope I don’t mess them up” that was not reassuring at all. During this time the phone was ringing and he sighed loudly and said “I’m about to just unplug the phone” Before he could walk back to the kitchen another customer walked in and tried to order a pizza to which he told her that “They close in like an hour and there were 4 pizzas ahead of her so she should just come back tomorrow” He then offered to sell her a few slices from the hot case but then added that he “wouldn’t recommend it” as they were old pizzas. At the point I’d heard enough and asked to cancel the order.
That was the happiest he was the whole interaction. The whole encounter was just bizarre. Either the management is unaware or this business is run by people who do not care about repeat business…or any business at all.
We left and went to Eagles Nest and had a wonderful meal with excellent service. We are here every summer and I guarantee I will never be back: I noticed the cameras so if the business owner wants to use this as an opportunity for additional training they can see this horrendous interaction for themselves but honestly get the feeling they don’t care.