Sujarit Chermsirivatana
Updated – 9/26/2024
We gave this place another try tonight, but both of us agreed we will NOT be returning. First, the staff was inattentive, more focused on his phone or AirPods than taking our order or answering menu questions. It took about 25 minutes for our food to arrive, and we didn’t even get utensils. I had to go to the server station to grab them myself. Our tempura was undercooked, and unfortunately, there were no wait staff around to address the food issues. The only person in sight was the sushi chef, who didn’t know where the utensils were. It took another 10 minutes just to get our check.
… moreNukhba Mehmood
I ordered a shrimp tempura roll, a spicy crab hand roll and spider roll and it was the worst sushi I’ve ever tried in my life. It was most definitely not fresh and it was so dry even with soy sauce. The hand roll was okay but after eating it I felt very nauseous and had a stomach ache. Unfortunately I will not be trying again. Worst $40 I’ve spent.
… moreGina Dibbini
Terrible experience. I waited over an hr for my order and it was missing the teriyaki sauce on dish. When I called to see what the wait was for they said they had a large order.??? They why take all the orders if you can handle it. I won’t order from here again
… moreAriel Polanco
During this quarantine my favorite sushi place closed temporarily, so i ordered take out from here instead. I was surprised it was a 30 min process to make the sushi, but i assumed is because they were doing everything fresh, since there seemed to be no orders in front of me. Finally sit down, to eat this order, and it was by far the worst shirmp tempura i ever had; a gas station type. The texture felt old and weirdly crunchy:like old cheese puffs. We also ordered sweet potato rolls, idk what this was but it wasn’t sweet potato, and it too was tasteless. My last hope was the spicy crunchy tuna roll, that was neither crunchy nor spicy, but at least the tuna was fresh. It was meal, filled me up, no more than wendys would. And at least they had a good presentation. Thank you for the service, but will not be eating from here again.
… moreAyan Barnwal
A restaurant must do two things: first it must give you high quality food. Second, it must give you the food in a smooth and timely manner. The food here is… Good enough. The fish is fresh, although it’s certainly not the best in the area. The service is… Awful. It took more than 2 hours an hour to receive everything in a restaurant that wasn’t even half full. It seems that they prioritize takeout, which is unacceptable in a restaurant with this setup. I should not be able to watch the sushi chef make different rolls in front of me only for all of them to go in a brown bag and shipped outside of a restaurant. I don’t care how good the food is if the servers don’t bring it. To add to this, the server barely understood English. This place is extremely unprofessional, and I will make sure not to come here again.
… moreCaio Blauth
Service is veeery good. I ordered the sushi combination and it was pretty decent. Prices are average. All in all a good experience.
… moreDavid Sullivan
My family and I always look forward to eating at Kaito. The sushi is always fresh and well prepared. The staff and owner are really friendly and helpful. They very clearly doing their best to give the best possible experience. Local gem.
… moreNancy Pigott
The food is good here. The atmosphere is kind of ok. Nothing special. Service was a little difficult as the waiter didn’t understand what a “club” soda or “seltzer” was. First he brought my friend a Coke then he just brought her water. This was my second visit to Kaito. First visit was for dinner and they were busy so I think the food was better. The second time was for lunch and they weren’t that busy. I’m sure I’ll be back but I’ll make sure it’s for dinner ☺️
… moreKim M
Finally a non Italian restaurant with good food! We had dumplings, beef udon, spider roll and tempura. Service was on point, just the right amount of attention and food arrived in timely fashion. I recommend coming here!
… moreNatalie
Literally walked out of this place because me and my boyfriend were never acknowledged by anyone. Both of the men just looked at us and said absolutely nothing. When I asked “do we just sit down?” The guy nodded gave us two menus and just walked away. We ended up going 1 minute away to other place called Wild Ginger and were acknowledged the minute we walked in the door. Save your $ and time for better service just 1 minute away.
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