
Address and Contact Information
Address: 1370 S Main Rd STE 10, Vineland, NJ 08360
Phone: (856) 563-8226
Website: http://www.juliosonmain.com/
Menu Photos
Order and Reservations
Order: Order online
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Reviews
I write this as someone who was in the service industry for 3 years and has a
passion for customer experience.
We waited almost an hour for our order of barbacoa. A table next to us sat down
20 minutes after us and got their food 10 minutes before us. The server did not
check in on us at all from bringing the appetizer out until 30 minutes later
just before the entrees came out.
When we checked in with the server to see if our order was ok, she said the
barbacoa was holding it up but it would be just 5 more minutes. This was later
confirmed false by the owner and it was a mix up with our order that held the
order back.
When the barbacoa did finally come out, it did not come with handmade
tortillas, just bagged factory made tortillas. The menu lists “12 handmade
tortillas” right under the barbacoa listing. If you’ve had handmade vs factory,
you know why this is important.
When we asked to send them back in favor of handmade tortillas, they acted like
that was unusual and claimed that the server should’ve asked whether we wanted
handmade or factory. The server never asked anything about this.
The owner then came out to speak to us and check in. He clarified that he
dropped the price from $45 to $30 because they were no longer offering handmade
tortillas by default. This is not explained anywhere on the menu, was terribly
communicated, and felt like a poorly thought out escape to justify the
shortcoming.
When giving additional feedback to the owner he became irritated and started
speaking disrespectfully to my mom, going so far as to question her ability to
listen. This is most definitely not the way to treat customers at a business
you care about. He said he would make it up by getting the hand made tortillas
out and sending extra barbacoa. The hand made tortillas were the minimum
expectation…and the extra barbacoa never made it to the table.
Naturally, they tried to make amends by offering us free dessert. A point for
that but it does not make up for the attitude and mindset of the owner. Much
less his behavior towards my mother.
Ultimately, it’s not the server’s fault or any of the staff. It comes back to
how the owner is choosing to run his business and react to customer feedback.
And that is
Unfortunate.
Amanda provided excellent service—attentive, friendly, and professional—which made the experience even better. Everything we tried was full of flavor and beautifully prepared.
We loved every part of our visit. Thank you so much for such a wonderful dining experience.