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John’s Pizza – Yonkers, NY – 69 S Devoe Ave – Hours, Menu, Order
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What happened to me at this establishment is something I have never experienced in any restaurant in my life — and I truly believe I’m not the only one. Customers deserve to know the truth so they can decide for themselves whether they want to support a place that behaves like this.
The restaurant is tucked away in a hard-to-find lot and only serves whole pies, so I thought I’d need to be really hungry or invite others to share. Inside, a few people were dining at tables, but the atmosphere felt gloomy. Behind the counter, two pizza makers worked under a sign reading: “NO CREDIT CARDS OR APPLE PAY — CASH ONLY.”
Since it was my first visit, I asked the pizza makers if they accepted Apple Pay. They did not appear surprised, as if they already knew how certain customers were treated. They directed me to a server to place my order.
The server immediately said no when I asked about Apple Pay. She confirmed they only accept cash, and when I tried to place my order, she stated that I would need to pay in advance. Naturally, I asked why pay before receiving the pizza. She explained that too many people walk in, order pies, and don’t return to pick them up. I thought that was strange — why would someone order a pie, sit and wait, or wait in their car, and then not come back?
I didn’t have cash, so she directed me to an ATM in the back. I went, got cash, and returned. Even then, I still questioned why payment had to be upfront. Both the server and the two pizza makers said “you’d be surprised,” as if this explained everything. It didn’t. It still sounded completely illogical to me.
It was clear the server had a routine for handling certain customers. She was stern and deliberate, and her actions seemed intentional.
After paying, I asked how long the pizza would take. She said 15 minutes, so I chose to wait in my car. As I sat there, I realized how inconsistent the system was. I went back in to ask about phone orders; the server immediately said, “Yes, they do.” I then asked how phone customers pay if cash upfront is required. She froze, stumbled, and finally admitted that phone customers pay when they arrive — a complete contradiction to my experience.
And the pizza itself? A disaster. I had high hopes for this authentic New York–style pizza, which they advertise, but the crust was thin, flimsy, and soggy. The dough was mushy, and the cheese — despite ordering extra — looked skimpy. The only positive was the sauce. It looked and tasted like a grade-school project, not authentic pizza.
This place lost a customer — not just because of confusing and selective treatment, but because the food was unacceptable. Other customers deserve to know what happened so they can decide for themselves if this is a place they want to support.
Shame! Shame! and another Shame! This establishment should be utterly ashamed of themselves for treating a paying customer with such little respect — especially in a neighborhood that is vibrant and multiracial, with people from diverse backgrounds and ethnicities.