Barbara Brewer
Johnny Rockets how do you charge someone $1 for cheese for an $8.50 grilled cheese? The guy handing out food said it was wrong so I went to get it corrected and when I asked your worker Alyssa why I had to pay for cheese and my friends did not, she said, oh I charged the other people you just cannot see it…what? Also why was I charged for ranch with my chicken tenders but the other person wasn’t? Listen it’s $2 but honestly losing a customer over poor customer service is bad business! So disappointing. The thing is the food was great I just cannot support a business who rips off their customers.
… moreWanda Burnett
My husband had the chili cheese dog and I had the chicken strips. My chicken strips were consist with what I previously had, which was fine. However the menu states it is “smothered in homemade all beef chili”, which it wasn’t. Also, the menu description did not state that bun was hard toasted. Fortunately, I had enough strips to share. A waste of $7.69.
… moreEddy May
Service was AMAZING! The two people working tonight (Jose & Gaby) went out of their way to make my order perfect, to make me feel comfortable, and of course to make sure my food was perfect. Watching them interact so cohesively and professional was a great experience. Thank you for the 5 Star experience.
… moreJeff D
Great burger and wonderful service! Had the “Rocket Double” with onion rings, the burger was hot & juicy and the lettuce/tomato/onion was super fresh. Very much enjoyed and highly recommend.
… moreIta Cruz
I typically order online for pick up and no matter what time I order, my food is always fresh and ready for me to pick up as soon as I get there (within 5-10 minutes after placing my order). The food is delicious! My fav to order is their BLT, even tasted fresh and not soggy after placing it in the fridge, & the onion rings are always cooked to perfection, perfect texture and taste. ‼️‼️‼️ Just greatness ❤️
… moreH H
September 20th @ 4:30pm one of your workers (young black male) went into the family bathroom to smoke weed. There was a large line of families needing to use the restroom. We were next in line so we went in when he walked out. The bathroom was smokey and smelled soooo strong. When my husband confronted him he just threw up a peace sign and walked away.
A single woman went inside and couldn’t even stay in long enough to use the restroom before running out coughing. Followed by another lady that tried and failed. We all had to call maintenance to air it out and deoderize it so families with babies and chikdren could use the family restroom for its intended use.
Also, you have workers under the influence while making food. Im not sure about the legality of that but you should probably look into it.
… moreDamon Phillips
Went here today with my family I ordered the philly cheesesteak oh no I don’t know if the cook don’t know how to cook it or that’s how they are garbage it had no flavor at all was burnt and the meat was the size of a thin cut steak so either they come like that there or he didn’t take the time to break the meat apart either way it was garbage took 4 bites left the rest. My family ordered burgers ate half and said they were done also not good. My youngest ordered a grilled cheese kids menu and added bacon guess what no bacon wrong cheese how can you mess up a grilled cheese sandwich there was only 4 other people in the establishment no excuses to try and say it was busy it was empty. The bill came 64 dollars we would have gotten better food somewhere else so I will never go back here again. P.s. the waitress was great.
… moreAimee Haynes
The girl at the register has been standing in front of the restaurant, in front of the whole food court, scratching a giant red skin lesion on her arm for 10 mins right in front while staring at everyone. I am totally serious. Scratching it nonstop, then handling money and food. No gloves, sanitizer hand wash nothing just her lesion and her. I am in disbelief. Is this for real?
… moreLady L
From my table I went back to ask nicely for a ranch hoping my burger tastes better from my first bite but was answered suddenly that “basically we charge for a ranch” so I just took more napkins and went back to my table to wipe off my hands as the burger is wet with oils, blood from the patty. I smelled around the burger to find what part I can take another bite but all smelled bad so I divided it into half and my hands is all wet now and all juices dripping from the fillings took a bite and spit it out privately. VERY BAD FOOD. I do not want to deal with it as I do not want ruin my day but was way frustrated of the food!!!! BTW the lettuce in the burger was yellowish and black on the tips…I removed it before taking my first bite…I remember I ordered the third one in the menu too expensive to pay for a trash!!!! Still considering a good experience since there is no more second time to any of this food establishment for me. I do not actually write reviews but this experience and reading the reviews here makes me do it hoping they will improve their food quality.
… moreiiTzBluNTMaN
Was told immediately not even a line of customers that will be half hour to prepare your food. Absolutely no one there and telling everyone that walks up to order so basically turn g everyone away. What away to do business especially when in a food court and so many other options . Employees standing around and so rude
… more