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Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.
Address and Contact Information
Address: 22833 Bothell Everett Hwy Ste 104, Bothell, WA 98021
Phone: (425) 420-9060
Order and Reservations
Order: Order online
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Reviews
Sawyer Burnette
I came around 12:45pm today to pick up online orders that i placed from the Jimmy John rewards app. I had ordered 3 sandwiches that were all free from me placing orders and getting points, when an employee calls me telling me that I’m not able to use 3 of my rewards a day. We were just about to arrive to the store so I asked to wait on the order until I get there since I had gotten that food for my family. Once I came in the store, I had asked the lady who was taking orders for all of my orders to be canceled and for my coupons back. A short old guy who seemed to be the manager, maybe mid 50’s, rudely interrupts and says “yeah you can’t do that, so we’re voiding the last 2 of your transactions.” The other employees looked scared of this guy to be honest. The girl in the front handed me my sandwich and I walked out of there. Didn’t even get my rewards back. On the app, there’s a QNA section that states 1 reward is allowed per transaction and does not say “per day.” Will not come back with this terrible management.
I also notice that a lot of these reviews seem to be about this guy. Don’t know if he’s the owner or the manager, but someone really needs to fire this guy. Super unprofessional, and I myself have been in the food industry (being a manager, too) and would never handle a situation like that. I’m not even upset that I didn’t get the other sandwiches, I’m just so disappointed in the lack of customer service. Unbelievable.
… moreI also notice that a lot of these reviews seem to be about this guy. Don’t know if he’s the owner or the manager, but someone really needs to fire this guy. Super unprofessional, and I myself have been in the food industry (being a manager, too) and would never handle a situation like that. I’m not even upset that I didn’t get the other sandwiches, I’m just so disappointed in the lack of customer service. Unbelievable.
D S
Went in and ordered a large sandwich, requested to pickles on a half of sandwich and they told me that I had to buy 2 seperate sandwiches.
What other sandwich shop asks this questions. I could of said put pickles in the whole sandwich and picked them out, trying to save them extra pickles but declined.
Never going back to this cheap, unfriendly place1
… moreWhat other sandwich shop asks this questions. I could of said put pickles in the whole sandwich and picked them out, trying to save them extra pickles but declined.
Never going back to this cheap, unfriendly place1
Marianne McKnight
Terrible terrible terrible customer service. I was waiting at the pick up area for an online order. And the owner was like-what. So I told him my name and he said-what does that mean? So I said pick up. And he pointed to the check out. Use your words. Treat your customers with care. I work in the complex and my co workers won’t eat there because of the terrible customer service they have received. I’ve been in retail for 30 years, so I know when I’m being treated poorly. I told him he didn’t have to be so rude.
… moreSundcwn Stark
Every time I do an online order my sandwich isn’t even started until I get there and then they don’t even call my name because it’s an online order and they think someone is going to come asking for it. I drive 20 minutes, wait 20 minutes just to sit and stare at 11 employees pealing lunch meats and sorting loafs of bread while 1 person makes sandwiches. You have gourmet written all over the walls yet your food looks and taste like it was made yesterday. It’s an insufferable process to wait through. Your employees do not deserve minimum wage, your store owner doesn’t deserve to operate business, and your CEO doesn’t deserve to be a billionaire. It hoagies, it really isn’t that hard
… moreTony Nazari
This place is horrible, I ordered 3 sandwiches all of thrm turkey with 1 of them being free because of my rewards points .
I am not sure if thr store was short on turkey or what the deal was but they place extremely small amount of turkey in my sandwiches looked like they spread the amount of 1 sandwich in 3 sandwiches so my sandwich tasted more like veggies then anything.
Feel like I got cheated and money has been stolen from me by this store.
… moreI am not sure if thr store was short on turkey or what the deal was but they place extremely small amount of turkey in my sandwiches looked like they spread the amount of 1 sandwich in 3 sandwiches so my sandwich tasted more like veggies then anything.
Feel like I got cheated and money has been stolen from me by this store.
MG
Clean n friendly but holy crud, this is a $13.00 sandwich. I asked for no mayo but no other changes..ingredients were fresh but that is only an assumption as very little of them ended up on my over priced white bread
I’ve been seeing their commercials for years wishing we had one close. When the opportunity came up I stopped in. I won’t be back.
I saw the auto response. I thought I was prett clear about what happened, n please don’t attempt to placate me with resubmitting the same info to keep your positive response numbers up.
… moreI’ve been seeing their commercials for years wishing we had one close. When the opportunity came up I stopped in. I won’t be back.
I saw the auto response. I thought I was prett clear about what happened, n please don’t attempt to placate me with resubmitting the same info to keep your positive response numbers up.
C P
I’ve ordered from this store many times. Most of the time I have no issues, but a few times I’ve received the wrong item, or an item was missing. I get it, it happens. However the staff at the store aren’t helpful, come across as if they don’t care, and that its a hassle for them that I am asking them to fix an order. I get that accidents happen, but don’t be rude to your customers when they politely ask you to fix it.
… moreTamir Komemi
I’ve been eating at Jimmy John’s almost daily for over 3 years while on the road for work. Today was the last time I’ll visit this location.
While I was speaking quietly on speakerphone, an older employee or manager (around mid-50s, white hair, heavy build) suddenly shouted at me from behind the counter to get off the phone. It was completely unprofessional and out of line.
After years of loyal business, being treated like that is just pathetic. I won’t be coming back to this location — customers deserve respect, not random outbursts.
… moreWhile I was speaking quietly on speakerphone, an older employee or manager (around mid-50s, white hair, heavy build) suddenly shouted at me from behind the counter to get off the phone. It was completely unprofessional and out of line.
After years of loyal business, being treated like that is just pathetic. I won’t be coming back to this location — customers deserve respect, not random outbursts.
Janice Van Hook
Today is the second time ive ordered and got my order wrong… I ordered NO onions and add pickles and got a heap of onions and no pickles. There is no way that ive found on the app to communicate with the store. I am beyond frustrated. I ordered for delivery because i have a busy work schedule and now cant eat my lunch.
… moreShawn
I got long black a hair baked right in the bread. Contacted company and they offered to remake sandwich. I obviously said no thanks. They refused to refund money. They lost a long time customer this day.
… more