Patrik
I had a very unpleasant experience with an extremely rude manager who seemed to be on a power trip. I placed an order inside and also ordered through the app. When I went to pick up my food, she looked at me angrily and said, “This isn’t your order.” She insisted that I already had my order and that the food was for someone else.
I tried to explain that I had ordered through the app and that I was simply picking up an additional sandwich that I had redeemed. Instead of understanding, she looked at me accusingly, as if I were trying to steal the sandwich.
I was upset with her behavior and told her that I didn’t appreciate being accused of trying to take something that didn’t belong to me. In response, she said, “Well, I guess you just don’t have to buy food from here anymore.”
I am disgusted by the treatment I received and the way business is conducted at this establishment. I do not recommend this place to anyone, especially those in the military. I would advise avoiding it at all costs. The treatment was unacceptable, and I wish I could take back my tip. Just for the record I spent $27 here just to be treated this way. The lady accused me to my face of being a thief and then not as much as a sorry.
… moreTurbozo (Turbozo)
I have been to this location multiple times now. They always do a great job getting through long lines. But typically you can expect in and out service. Vegetable, meats, and toppings have always been fresh.
And of course the service is friendly! I have never had any issues coming to this particular Jimmy John’s. I would recommend it for a quick bite.
They do have an outdoor patio, and a decent size dining room.
… moreTeri Rusnak
I used to eat Jimmy John’s a lot, but in recent years haven’t. Today, the sub I ordered was considerably smaller in size than what I remember. You guys must have changed something. Too much money for too little food. I could barely taste some of the ingredients that used to be piled on. I hope this complaint makes it up the ladder, in case this is a company wide issue.
… moreB A
We ordered sandwiches for pick up. The order was wrong, I paid for double meat and pickles and did not get either. I called and talked to the manager. He was Soooooo professional and gave me choices of what I could do. Have the order remade, pick up missed items or a refund. He told me it may take up to 48 hours for a refund. It took 2 hours, he was very sweet and I have even more more respect for Jimmy John’s management. We have had delivery from JJ’s many many times this was the first mess up and it was handled beautifully. Still longstanding customers of Jimmy Johns. Thank you
… moreTed Motcheck
Good sandwiches, removing three stars because of the creepy vibe that my wife and I got. The employees had a phone taped to the glass window and we’re recording with it. You’ll see in the pic that I took. It’s not at eye level, its down near the floor underneath the bar style bench, canted upwards. Gave me the feeling that they were trying to get skirt shots. When I tried grabbing the phone they replaced and retaped it.
… moreNicole McBride
I ordered an order for pickup. I went to the location and grabbed my order and forgot the drink. I didn’t have time to go back since my lunch was already over. I called them and they said they’d bring it to me. Lawrence brought it shortly after the call even though they didn’t have to do that. It was my error, but they went out of their way to make it right. 5 stars for Jimmy Johns!
… moreMolimo Nunnehi (YoSoyMolimo)
Great experience at this Jimmy Johns! Everyone working was super chill, beck yeah! Food was quick and as always, amazing. And what a friendly and inviting environment. 10/10
… moreDominick Cortez
The phone number for this Jimmy John’s does not work. This compounded the situation I will describe. I ordered two sandwiches for delivery. I waited over an hour. No one answered the phone number listed here (the one in the app is the same). I finally had my wife go to the store while I waited just in case the driver showed up. One of the other residents in my apartment complex was very honest and brought my food to me. Apparently, the driver delivered to one of the other buildings and left the food without an actual handoff. No offer of a refund was ever made and the store was adamant they delivered to the correct location. To boot, my order was wrong (wrap instead of sandwich but whatever). I am extremely unimpressed with the lack of customer service and accountability. This store is poorly run. Do not eat here and definitely do not order delivery. Oh yeah, don’t ever think of redeeming rewards here. They don’t participate.
… moreMatthew Meyer
This is what I would consider a public service announcement to all in Sierra Vista. The person in the restaurant that introduced himself as the general manager openly admitted that he’s been sick for the past 5 days with 102 fever and still going into work. If you want to risk getting sick just be warned starting at the top they don’t care about your health or wellbeing. They only care about keeping the business open.
I placed an order here today for two sandwiches. They ended up making one of them wrong, not a big deal. I call into the restaurant to let them know that one of my sandwiches was made incorrectly. The first person to answer the phone didn’t give me their name or even acknowledge that I had called Jimmy John’s. Then when I asked to speak with the manager they were hesitant and then came back with questioning why I needed to speak with a manager. I explained that a sandwich had been made incorrectly and that I would like to speak with the manager about it. Then they say the manager is busy, when I say I can wait I hear the manager over the phone say how they don’t want to deal with me. I tell the employee I’m speaking with that I’ll just come down to the restaurant.
When I got to the restaurant the employee I was speaking with over the phone says he’s the assistant manager and I explained that at this point I want to be given the information to contact the general manager and the name of the manager that didn’t want to speak to me over the phone. This is when another employee said that he was the general manager and started to argue with me. He started to give me a bunch of excuses as to why he was at work when he shouldn’t be and that if he wasn’t there then the restaurant wouldn’t be open and then I wouldn’t even be able to order a sandwich. He then proceeds to tell me the reason he didn’t want to speak over the phone is that he is sick and has been for the past 5 days. He also stated that he was running a fever of 102. If the owner of this franchise reads this I hope you value your customers health more then your current GM does. This is not acceptable by any standard.
… moreMandy M
Very slow service. Order wasn’t ready when I went to pick it up.
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