Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.
Mandy Lynn
I bit into my turkey sandwich and it was nothing but lettuce. My next 3 bites were lettuce and mayo and nothing else. I opened the sandwich to see the meat was only two thin slices deep. I can’t even tell it’s there.
Assuming this was a mistake, I went back and showed it to the team. A female manager came over and coldly said that all the meat is pre-portioned and always accurate. I showed her the nearly absent meat and how there was still part of my sandwich with only lettuce. She said “yeah that’s right”. I said that something must’ve changed because it’s usually not like that and i love Jimmy John’s. She said “no that’s how its been, it hasn’t changed anytime recently.” I picked the meat up because I’m thinking, is it hard to see this from my side of the counter? I held up the tiny scraps of meat and she snarkily said “yeah that’s right. It’s all pre-portioned, that’s definitely right.” As if I was losing it and completely crazy.
I’m standing there like, there’s really nothing she can do about this?? And she had this defiant look on her face like the conversation was over. So I said ok bye and walked away. She literally then said “have a nice day!” Like…what?!!
I’m attaching photos so readers can judge for themselves if I’m just a crazy customer. I just finished eating my sandwich and there was so little meat, i could barely tell it was there. It was the strangest lettuce sandwich I’ve ever eaten.
Also, sidenote… My husband was the one who ordered our food. When the total for our two regular sandwiches, two drinks, two chips, and one cookie came to FORTY dollars he was surprised. And the girl checking him out said “Welp, that’s inflation!”
This was on Feb 13th, 2026 at about 6:30pm.
… moreDean Szymborski
THIS PLACE SUCKS! the food is fine! The customer service is down right horrendous! I have been here multiple times and they are awful. They’re rude as heck! And they just say Jimmy John’s at the drive through so quite you can barely hear them. They are mean and literally watch to see what you tip. (Trust me don’t tip them) they are rude. I hate that this is the closest one to me. Sometimes I make the drive to the one on power way BETTER!
… moreKristen Zehnder
This place is the best! They let me place a last minute catering order even though those usually need to be placed 24 hours in advance. They made my order quickly and the quality and presentation were excellent! Thank you Jimmy John’s for helping me with my last minute order. I appreciate you!
… moreJake J.
Ordered chicken bacon ranch, bread was dry and tasteless as was the sandwich. I couldn’t even see the chicken, just mayo and a thin sliced tomato, not piled high like advertised. Wish I’d taken pic! No wonder we were the only ones eating there at 12:15 P.M.on a Friday. Won’t go to any more Jimmy John’s.
… moreKatie Koponen
Not sure who was working at 7pm on 12/3/25 but they service and food preparation was horrible. First I placed an online order for pick up that took 40 minutes to be ready. I arrived and it was not busy. I picked up my food, got home, and there was only 3 of the 4 sandwiches in the bag. Then one sandwich was made incorrectly with items included that were requested to be left off. Very poor service.
… moreEvan
They have the best turkey tom, I get it with mayo, cheese, and turkey, I recommend trying this if you haven’t.
… moreShawn H
This is the first time we have been to this location. It is very clean inside, and the staff are friendly. The only issue is the price. I got subs for two adults and two children and it cost $59 before tip. Ridiculous. The food was really good except for there was something very bitter on the number nine Italian sub. I don’t know what it was, but it was awful.
… moreCrystal North
Missing items on sandwich that I was charged extra for, received no receipt to even take back to them, over charged entirely for who knows what when I checked my account, ( I even rechecked on a pickup order with the tip I added in and still wasn’t adding up), worker was too busy dancing to even make sure my only sandwich was done correctly.
Jimmy John’s, 1257 S Crismon Rd #101, Mesa, AZ 85209
… moreJan Worman
Redeemed a reward for a free sandwich on my app, and was VERY impressed with the cleanliness of the location, helpful employees and the quality of food. Loved the atmosphere and sayings on the tables too!
… moreJess Kasl
Disappointed, to say the least. Super slow service, which is weird for JJ’s. The employee was super polite though so I wasn’t terribly upset that I had to wait. When I got home, however, I was incredibly upset. When I unwrapped my sandwich I thought for a minute they just gave me the bread…I asked for provolone cheese and paid for it, but didn’t receive it. Three slices of meat…seriously? I’m flabbergasted that I paid $7.50 for THIS.
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