Andrew Creager
I walked into the Evergreen Jimmy John’s and was greeted by a curly-haired employee making sandwiches behind the counter. Unfortunately, I couldn’t hear what he said, so I politely asked him to repeat it. He responded with a noticeably rude attitude, which caught me off guard. Rather than escalate the situation, I chose to turn around and leave.
We all have bad days, but customer service and basic courtesy go a long way. Attitude matters — especially in a customer-facing business.
… moreBrian F
Not the worst JJs experience I’ve had yet, but definitely. a bottom three.
As others have stated recently: be prepared to wait a good long while for your food. That’s fine and expected of places that make it fresh but… Let’s be honest. It’s Jimmy John’s. It’s sitting on the counter waiting.
Neither sandwich was made as asked. Even after asking for two things and explicitly saying not something else, the thing we didn’t want was put on and the two items desired weren’t. One sandwich even had something that doesn’t come with it and wasn’t asked for.
… moreCraig Alston
All those Jimmy John’s commercials have been lying to me. 15 mins at the drive through window waiting for a slim turkey sandwich with cheese. It’s literally two slices of bread, some cheese and some turkey. Oh and they still messed this up, see picture . No other cars in line, just me.
… moreTaylor Mcnabb
Would leave a zero if possible. Ordered my food and a hour later it still had not left the store. Called for an update and a worker told me they were waiting on uber. I made a comment about not being freaky fast anymore to which the worker responded “neither is tipping”. To work in customer service and speak to clients like that is appalling. To make a comment like that just because someone didn’t tip on a delivery service is just horrible customer service.
… moreNan O’Brien
Freaky fast does NOT exist at this location. At lunch time there is always a 20-30 minute wait in the drive through line. You guys really need to staff up during peak hours!!!!
… moreTanya Young
Wish I had looked around before ordering, the door slaming when I came in should have been indicator. Dirty everywhere, from restrooms(door doesnt lock), to soda machine, to behind counter.
… moreDragica Djukic
I had a very disappointing experience at this Jimmy John’s. The service was extremely slow even though there seemed to be plenty of staff working. The person at the front window seemed confused, constantly opening and closing the window without helping customers efficiently. It felt like customer service was a zero priority here. On top of that, my sandwich was soggy and poorly made. Overall, very frustrating and not up to the standard I expect from Jimmy John’s.
… moreLisa Stamm
Love jimmy John’s in evergreen all the young men that work their are so friendly always great experience e! My sandwich is good every time
… moreNelson Quinnell
Updated my previous review of 1 Star to 3 Stars as the owner reached out to me via email. He was courteous, professional, and had informed me that the root cause for the poor service was taken care of.
I appreciated his honesty, time, and effort.
Thank you!
(Original post below that was handled).
Waited in drive thru for more than 30 minutes just to find out they ran out of white bread. How does that happen?
I then waited at the window for more than 20 minutes for my 2, yes 2, sandwiches.
This is the slowest, mis-managed JJs that I have ever visited.
… moreRobert Farrar
This location will get my business every time I come through. I drive truck Oversize loads. Ran out of time and pulled off on the side of the road. Ordered off the app, and called to explain delivery instructions they said it would be a 3rd party to deliver. I explained I drive semi, ran out of hours and was parked on the side of the road and couldn’t move. They literally said we will have some one there in a few mins. And they delivered. I tipped on the app cause I didn’t have cash on me. Thank you for real customer service
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