Jill Shingledecker
This is the best Jimmy John’s in Texas. First the customer service is above and beyond. All the employees are always so friendly and polite. And the sandwiches are downright yummy. Eli is the manager and is always so patient with me. I’m one of those people that like things separate and he has no problem accommodating me. I love their lettuce but I like it separate. They always fill a bag for me and I get tomatoes on the side. You get the point, I like things a certain way and they are always willing to help. Eli always double checks my order to make sure everything is just the way I like it! And , OMG, I never knew they had those crunchy onions you put on green bean casserole at Thanksgiving. Omg Eli mentioned it to me and I get them on the side. Who knew?? Thank you and a big shout out to Eli and ALL the staff at Jimmy John’s in KYLE, TEXAS. The absolute best! And please be kind and leave them a tip in their jar. They work so hard and that kindness goes a long way!
… moreChristina Brown
I came in yesterday and had a special situation. I wasn’t sure if they could do it. I was picking up lunch for my husband to take to work today, so I needed just meat and cheese on the bread and everything else packed on the side. Will and Kylie both did an amazing job of packing up each topping and they also added plenty of napkins. I had everything he would needed to put the sandwich together later. They understood the situation right away and were so kind in their interactions with me. The sandwich is a treat for my husband and he’s going to enjoy it today!
… moreBig Ben
jımmyjones kyle
The employees here are so unhappy, they have sullen faces and serve customers reluctantly. I saw it with my own eyes. They treat DoorDash employees disrespectfully, like they’re thieves. It’s so off-putting. I will never come here again. If your employees are unhappy, they shouldn’t be working here.
… moreBrie
Updating my review after a call with Brad, the area manager. Thank you for your time, apology, and reassurances. I feel confident that this was a one off experience and that corrective actions were taken. I look forward to dining with Jimmy John’s again in the future.
I had a very disappointing experience at this Jimmy John’s location last Sunday. When I attempted to place my order, the manager, Jordan, refused to serve me and then went on to serve the person behind me instead. The interaction felt discriminatory and left me extremely uncomfortable. Throughout the encounter, Jordan made a point of telling me multiple times (three or four) that he was the manager, as if to emphasize that his behavior was justified. On top of that, he acted aggressively, swinging from the front register in a way that was both unprofessional and intimidating.
I have since submitted feedback through the online platform twice, yet no one has reached out to follow up. The lack of accountability and customer service only adds to the frustration.
I’ve been a customer of Jimmy John’s in the past, but this experience was unacceptable. I hope corporate leadership takes this seriously, reviews Jordan’s conduct, and ensures that all customers are treated with respect and fairness moving forward.
… moreAlexa Miller
I had a mistake on a pick up order, I expected to get a refund or have to drive back to get a replacement, but they blew me away by offering to deliver a replacement free of charge. I don’t think I have EVER had a restaurant offer to do that for me. (And it was delicious) I had a really long day and I think this made my day. Thank you!!!
… moreCasey Jensen
GREAT addition to our community! We have used for our Dahlstrom Football Meals twice now and they are so easy to work with, super kind, incredible customer service, the food is ready and perfect on time and they are absolutely open to the many phone calls with time and order changes and always take care of us and go above and beyond. LOVE this place and the kids are huge fans!
… moreM M
Freaky slow service. We ordered two of the same subs with one minor swap of ingredients, but both were wrong and were also missing bacon. They miss the mark on the little things too like not cutting the sandwich as requested and forgetting condiments/napkins. Also, not sure what the point is of assigning each sandwich our names if they aren’t written on the sub and the subs aren’t labeled in any way. We were debating between here and Jersey Mike’s, and it looks like Jersey Mike’s will be our to-go place from now on.
… moreBrandon Delfrate
Yo what happened to Jimmy John’s?! You used to get laughed at when you thought about ordering A sandwich to go. I have given this place 3 tries now and this last time I ordered to go. There are literally 5 people waiting for a single sandwich each. You used to be able to place a sandwich order and they would have it ready faster than they can get you your change. This is a Fake Jimmy John’s. What’s the point of ordering To go if you have to wait when it’s supposed to be ready? I love JJ, but I’m out. Damn shame. Get these people some help or change the name.
… moreJennifer Aleman
Tall guy in the front took care of my order and he was so friendly & welcoming! My sandwich was fresh and just right. The store was really clean and everyone seemed to be really nice! 10/10 experience will be coming back for more:)
… moreAmanda Highwood
I was so excited to have a Jimmy John’s in Kyle, I love Jimmy John’s and especially have loved the “freaky fast” service they typically provide. Unfortunately this location does not live up to the Freaky Fast culture. When I walked into the store, I was the only customer. They took my order and then slowly started to work on some sandwiches. I waited almost 15 minutes for my sandwiches. They decided to work on an online order in front of mine and the customer who came in after me and ordered, multiple minutes after I ordered received his order before I did. The staff was kind but if you’re expecting normal Jimmy John’s fast service, you will not get that here.
… more