Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.
William Soriano
I was so disappointed with my Roast Beef with extra meat I had to order another one from Subway the same way. I took a picture of the sandwiches and reciepts, both were $11 – $12 dollars but look at the difference in the pictures. Also I am not a huge subway fan, I find Jersey Mike’s superior to all others, bit Jimmy definitely comes in dead last.
… moreShannon B
I have been to this location several times recently. Basically I always have the Spicy Italian & love it. I have also had the Chicken Caesar wrap a couple of times & it was good. I will say it might depend on who’s making your sandwich or wrap on how full it is with meat. Lately it seems like the 8” sandwich has been shrinking. I hope it was just a fluke because a sandwich for almost $10 is not cheap! But I’ll continue to go as long as they stay consistent! Also service has been good every time I have gone.
… moreDawn L
I sincerely wish NO STARS was an option!!! The customer service…actually lack of customer service…I received yesterday was disgusting considering what you pay at this place. I regret now not taking photos like everyone else did.
11/30/25 between 2:28-2:52pm I returned to the Spring Branch location with a regular #4. My daughter ordered it without lettuce and tomato in error. I opened that sandwich on the counter revealing 2- 1/2 slices of Turkey that you could see thru and 2 slices of provolone the same way…the meat/cheese didn’t even cover the whole roll!!!! I explained I don’t ask for anything for free…but I do expect to, at the very least, get what I paid for! Can you explain to me what we just paid over $8 for???? The BOY behind the counter looked at my receipt and looked at the sandwich and said, “those are our portions ma’am. ” I looked at him in utter shock and disgust…”are you serious? It doesn’t even cover the bread!” He said, “those are our portions. I can put the lettuce and tomato on for you?” ON WHAT…A ROLL BARELY DAMPENED WITH MAYO AND A SPRINKLING OF CHEESE AND TURKEY????? No thank you I said as I balled it up and threw it away! I was too disgusted to eat at that point!
If these KIDS had any pride at all in the job they do OR the company they work for…AND HAD A SMIDGE OF KNOWLEDGE AS TO WHAT CUSTOMER SERVICE IS… THE PROPER RESPONSE WOULD HAVE BEEN “I’M SO SORRY MA’AM…LET ME REMAKE THAT FOR YOU.” or the other 2 “workers” standing there listening and watching…could have already started making a new sandwich.
SHAME ON YOU JIMMY JOHNS FOR NOT TEACHING BASIC KNOWLEDGE OF CUSTOMER SERVICE!!! AND HIRING BETTER!!
Once Jersey Mike’s opens…I give you a couple months tops…you’ll be closing your doors!!! Jersey Mike’s knows proper portions and CUSTOMER SERVICE!!!
… moreAshley Prosser
Have ordered from here before and everything was great. This time my husband picked them up on the way home and my sandwich had one small tomato slice, barely Andy lettuce and one lone piece of meat. Very clear that whoever made the sandwich didn’t care at all. With the sandwich’s being $9+ you would expect better. I reached out to customer service and never heard back .
… moreDeAnna Biltoft
My husband went to redeem his birthday sandwich this afternoon. He ordered a #5, got home, and there was no meat on his sandwich?!? Just bread, lettuce, onion and tomato. It’s like they didn’t finish making the sandwich and just wrapped it up and sent him on his way. Such a disappointment.
… moreRene Rodriguez
They gave me the wrong order, got home and noticed I had some other sandwich that I did not order or want. Called about it and they wanted me to drive all the way back with the sandwich just to replace it, no compensation, especially with gas as pricy as it is right now, thats completely unfair to have wasted my time and money because of something that isnt my fault.
Getting a charge back instead, thankfully
… moreAlyssa Cisneros
It’s always something. Always forgetting either the mayo/mustard packs, my straw, even the chips. Today I got 1 single napkin for 2 sandwiches?? Bruh what. I got a large drink with a small straw that was broken, NO mustard/mayo packs even though it was requested. AND to top it off, my bag of chips came busted open and stale.
I order from this location so many times and 9/10 it’s always the same order. And there’s ALWAYS something missing or messed up. I’m bout ready to just stop ordering food from this location all together.
… moreSeth Allen
For a place that always advertises as “freaky fast” they are the exact opposite at the Bulverde TX location. Have been in here a handful of times and always wait over 10 to 15 minutes to get our food. At other locations it’s usually done before you finish paying. Kinda of sad that there are 3-4 employees working, and it takes this long to get your food. I would understand if maybe there was a line but it’s usually just me sitting here looking at two other customers wondering what the hold up is.. Should change the name to Freaky Slow
… moreEric Peipelman
I’ve been a customer of the store for two years the last couple of times my dining experience has been the worst. Today I wait in line behind four different orders. I’ ordered and the six orders after mine were all filled while I waited for one sandwich. When I went up and asked about the status, I was told that I shouldn’t have the receipt that I have and I heard the mumble with the idea that I stole this receipt from somewhere. I was trying to get a free sandwich. I told him I would like my sandwich or a refund and the Hispanic gentleman behind the counter with the beer. Spoke to someone else and said I don’t wanna deal with him. Can you deal with him. That made me even more angry about the situation and I told him give me a refund and I will never come back. And he said that is great. Hard to believe that an organization allows staff to treat customers that way, a girl behind the counter told me they were trying to figure out what happened to the sandwich and I said it doesn’t matter to me obviously, you guys forgot to make it and quickly making the sandwich, you’ve decided to discover why I have a receipt that I shouldn’t have Even my loyalty account I paid for the sandwich.
… moreJesseca Whitehurst
Do not waste your time nor your money. Spent over 60$ and it was apparently an inconvenience to make 6 sandwiches let alone make even 1 correctly. I even offered to go through the drive thru if that was more convenient for them. They said no they could handle it. I would have left however it was a request for my son’s birthday.
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