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Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.
Address and Contact Information
Address: 2276 Lone Star Dr, Sugar Land, TX 77479
Phone: (281) 265-0808
Order and Reservations
Order: Order online
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Reviews
Yxx Yxx
I come to this Jimmy John’s 3–4 times a week and usually have a good experience.
Today I ordered a Hunter’s Club, but I was given a Country Club sandwich that contained pork. I politely told the employee that I didn’t order this and that I don’t eat pork.
Instead of apologizing, the employee reacted angrily, threw the sandwich into the trash, and had a very rude attitude. I felt disrespected.
Mistakes happen, but customer service and basic respect matter — especially when a dietary or religious concern is involved.
I hope management addresses this so other customers don’t experience the same behavior.
Now time 5.02pm I hope manager look camera like 5-10 minutes ago and will see
… moreToday I ordered a Hunter’s Club, but I was given a Country Club sandwich that contained pork. I politely told the employee that I didn’t order this and that I don’t eat pork.
Instead of apologizing, the employee reacted angrily, threw the sandwich into the trash, and had a very rude attitude. I felt disrespected.
Mistakes happen, but customer service and basic respect matter — especially when a dietary or religious concern is involved.
I hope management addresses this so other customers don’t experience the same behavior.
Now time 5.02pm I hope manager look camera like 5-10 minutes ago and will see
Hannah Gow
I wanted to leave a review because the two employees working today around 3 pm were absolutely outstanding and made my day so much better. Jaden (or name with a J, I apologize) was so nice and explained the menu for me and my mom when we both were having a hard time. Jose and Jaden worked as a team and both helped me at the checkout as well as making the sandwiches extremely fast and very well. Food was delicious! My mom was thrown off by the whole wheat bread changing to a baguette instead of square bread, but the employees helped her to order what she wanted. Without their patience and kindness we would have left and not ordered but they were so nice and accommodating that we had a great experience.
… moreKenton Henrie
Good sandwich, crummy service.
Although most of the lettuce was really yellow or white (no green in the lettuce) the sandwich had a bunch of turkey and still tasted pretty good.
The service though was just straight up bad. I don’t know if it’s the new generation of people or what, but I walked in and no one greeted me. I then stood at the counter for about a minute before someone came over to take my order although there was no other customers ordering or sandwiches being made. Then someone walked up to take my order, but never said anything to me. They just looked at me waiting for me to tell them my order. No “Hi”, no “hello”, not even, “can I take your order”, they just stared at me. I then gave them my order and it was fast and it tasted good but they didn’t even tell me my sandwich was ready, I had to ask them. I saws sandwich in the counter and I was pretty sure the sandwich was mine that was waiting there because there was no one else was ordering at the time. But from a customer service standpoint, you should make it known to the customer.
Would I come back? Probably, just because the convenience of the location but Customer Service needs to be stepped up.
… moreAlthough most of the lettuce was really yellow or white (no green in the lettuce) the sandwich had a bunch of turkey and still tasted pretty good.
The service though was just straight up bad. I don’t know if it’s the new generation of people or what, but I walked in and no one greeted me. I then stood at the counter for about a minute before someone came over to take my order although there was no other customers ordering or sandwiches being made. Then someone walked up to take my order, but never said anything to me. They just looked at me waiting for me to tell them my order. No “Hi”, no “hello”, not even, “can I take your order”, they just stared at me. I then gave them my order and it was fast and it tasted good but they didn’t even tell me my sandwich was ready, I had to ask them. I saws sandwich in the counter and I was pretty sure the sandwich was mine that was waiting there because there was no one else was ordering at the time. But from a customer service standpoint, you should make it known to the customer.
Would I come back? Probably, just because the convenience of the location but Customer Service needs to be stepped up.
Majo Life fotografia
We were there today, August 24th at 4:50pm, and the young man who helped us was extremely attentive, always working with a smile and very kind. We could see how he was handling everything on his own with such a great attitude. This restaurant is already a 100 for its sandwiches, but with him the experience gets even better.
… moreAlex M
Asked for no tomatoe, no mayo… Got both tomatoes and mayo… The closest Jimmy John’s is 25 min away from me so when I go it’s a treat… And today it happened to be slightly out of the way on the way home. Thanks for the GREAT sandwich…
… moreAri Meher-Homji
I was the only person in the shop and ordered a veggie sub to go. They gave me the sandwich and when I got in the car it was turkey. The staff remade the sandwich but were not at all apologetic and brushed the whole thing off. Food was fine but service needs serious work.
… moreMichael Alan
Whoever owns this Jimmy John’s franchise should be ashamed. At 1-2 pm on a busy Saturday, there is one employee working by himself with no help. He’s the only one serving customers, making sandwiches, toasting sandwiches (why is JJ’s offering this now without staffing for it), and packing catering orders. He was moving quickly and efficiently but entirely overwhelmed. It’s been more than 30 minutes and counting sitting in the restaurant waiting for one sandwich to come out.
… moreJames Henry
Vanessa always takes care of us we come late nights, very sweet always engaging in conversation and asking the right questions (: thanks again, sandwich was great. Be back soon as a loyal member
… moreJames Foodie
Me and my family have been here many many times and they are always our go-to for sandwiches. Highly recommend ordering online as you can then pick it up in store really fast. Great healthy option along with chipotle and cava which are next door.
… moreJon D. Smith
Not one of the best representatives of the chain. For years in numerous locations not an issue one.
This location is a bit light on the love though.
Good thing the bread is good enough to keep me going until supper.
… moreThis location is a bit light on the love though.
Good thing the bread is good enough to keep me going until supper.