Jimmy John’s

  3.7 – 298 reviews   • Sandwich shop

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Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.

✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Jimmy John's 76054

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Reviews

Jason Blevins
Awesome experience just now! Cheers to Lacy and the whole crew, I actually had first stopped at Arby’s, had horrible service twighlght zone experience, so decided to cancel my order ran down the street to where I should have went in the first place, JJ! when I got their was tellnin them bout my sucky Arby’s experience, they all helped me forget about it! Even threw me a DP to boot! Thx yall. C ya soon. Keep it up the great vibes!
#Jimmyjohnshurst❤️
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Albert Canales
So parking, some days it’s easy, some days the small parking lot is full.
They do have a drive thru!
This location, is always clean. People are nice and make recommendations.
Always nice to come here. You can’t go wrong here.
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Dustin Copening
UPDATED: Ricki was amazing and refunded the order. I’m putting this at 3 stars because of the delivery experience, but let’s get her some payroll support to hire a delivery driver.

ORIGINAL POST: While the service from this location has been awful for some time, usually I get what I order or if something is left out it’s not worth my time to complain. This evening was another story.

The photos included show what was delivered, what was paid for, and a tip that isn’t listed on my receipt but I definitely included with the order.

Nothing like paying $4.79 to a business that outsources their deliveries and getting about 60% of what was paid for.

Oh, and that “freaky fast delivery” that once was an actual thing? Non-existent. We’re well beyond the Covid era and inflation is at normal levels while the economy is doing fine. How about we get back to employing people directly and providing the quality experience that didn’t used to include a 10-15% surcharge?
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Michelle Gallacher
We usually have a great experience at this location, but tonight the customer service was terrible. The store ran out of bread and never called to notify us. Instead, they tried to pass off leftover bread as a regular-sized sandwich—something we noticed because the person picking up has worked at another location.

When this was politely brought to the staff’s attention, we were met with attitude and told we’d have to pay more if we wanted a properly sized sandwich. Only after further explanation did they agree, again with attitude, to remake the order.

We then waited 30 minutes for them to get the correct bread and remake the sandwiches, only for the staff member to toss the bag on the counter without a word—while we were literally reaching to take it.

This behavior is unacceptable. If this location wants to keep the good reputation and atmosphere that Jimmy John’s is known for, this staff member should not be representing the company.
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Amanda Ibarra
Rudest male employee I’ve ever seen works here. I came in today for a post soccer game lunch with my son. As soon as we walked in the door, mind you there was not one single person in the drive-through nor inside the restaurant, this male employee does not greet us and rather screams “for here or to go”. I reply back with “hi how are you” expecting a normal response back but instead gets yelled at another “for here or to go”. I make eye contact trying to figure out what is the persons deal and he makes it a point to make me feel stupid by repeating himself a third way slowly as if to imply I’m dumb. I walked right out of the store without ordering anything. I have never encountered worse customer service in my life. This guys needs some serious training.
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Briana Cagle
Decided to get lunch for my team here, redhead employee was insanely rude and obviously doesn’t want business, saying we should have called it in to her days before because it was “so big”. It’s 12 sandwiches, we were willing to wait. Then our entire order was wrong except for 2 sandwiches, when we had to go back up there she made us pay for sandwiches again that was still didn’t receive. Never coming back, we’ll take our “big” orders to other business that want it.
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K K
This was my first time eating here and it was awesome! I was so excited to try it I forgot the pic until I was nearly done and covered in sammy oil from devouring my sandwich. The guys running the shop are soft spoken and incredibly kind. The manager gifted us one of their incredible pickles and cookies since it was our first of many visits. The sandwiches are LOADED, the JJ kettle chips are amazing and the shop itself is clean, cozy and cool. Will definitely be back!
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Leila Espino
I went in today and the guy in the front was super nice and helpful! The energy was amazing walking in. I’ve been to other locations and nothing beats this one!
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Heather Scott
The team was friendly in quick with great attitudes. Sandwich was delicious.
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David Bohannan
I ordered lunch for my office staff and a driver showed up an hour late with ONE sandwich. I drove up there to get the entire order. The manager was great and made things right. The issue is the OWNER. They are not listening to staff or customers when it comes to poor delivery by third party drivers. We’d love to see things change!
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