Caitlin Williams
Tonight Wednesday 10/22 around 8:30 pm at this Rowlett location I paid $20 for a giant blt with ranch and cucumbers I get home a few hours later I open my sandwich and there’s no bacon. None. Ur gonna tell me between the two women working there tonight they didn’t know they put no bacon on my sandwich? I’m definitely going to be needing a refund. I already had a rough day this was the cherry on top. I’ve been to many JJ and have not once had this issue. She also didn’t give me my receipt of course. Someone needs to contact me asap.
Update it took me weeks to get my money back. I had to go to the shop several times and call the regional before they gave me my money back. And on top of that my review is being hidden somehow so that people can’t see it. What is going on? I know it’s being hidden because my pictures show zero views when all of my other reviews with pictures have thousands. And no apology from the “owner” on here. U couldn’t even be bothered to offer a free sandwich to make up for all of the inconvenience and wasted time of mine. My sister and I saw their store manager bring her sick kid in the store and make sandwiches without gloves as well. Bunch of cheap people that run this place. Y’all are a joke and I won’t ever buy food here again. Jersey mikes is WAY better, they don’t forget the bacon or anything else.
… moreAlexis To
Overpriced sandwich with sad veggies. I only order veggie sandwich and every time it is a disappointment. Y’all hardly put any veggies on them when that is supposed to be the entire sandwich. Also, the lettuce is soggy. The only good thing is the bread. Meanwhile my husband gets his sandwich that is loaded. Every. Single. Time. He gets meat on his, but even if you were to remove the meat he would still get more veggies than mine. Make it make sense. My sandwiches are always abysmal at best.
… morePriscilla Love
I placed a mobile order and went to pick up. Order was not ready when I arrived which was fine . Just got my drink and waited. What’s disappointing though was the bread was hard.
… moreChrisss Hinton
This not what I order we spent 50 dollars I’m very upset the boy with the dreads messed up my order I’m very disappointed I recently dined at Jimmy John’s, and I had a rather disappointing experience that left me with mixed feelings. While I’ve heard great things about their subs, my visit did not live up to the hype. Firstly, the service felt rushed and inattentive. I arrived during what seemed to be a relatively quiet time but still felt like I was being pushed through the line. The staff didn’t seem engaged, and when I asked questions about the menu, the responses were curt, making me feel unwelcome.
… moreCricel Contreras
Too bad I didn’t check reviews at this location before buying a sandwich. I didn’t like the fact that I was not able to see the veggies she was placing in the sandwich, the cucumbers were not good and the avocado was old. Definitely not going back there, I would have made a much better sandwich at home with less money spent.
… moreJessica Kincaid
Subway could have made me 3 sandwiches in the time it took this guy to make my 1. He legit said ‘you waiting on that veto? I got a catering order that’s got to go out’ & continues to not make my sandwhich. I ordered online ahead of time too………
… moreMatthew Ruiz
As a Jimmy John’s addict, this store is not my first choice. The food quality is inconsistent. The food just has a weird aftertaste and I found the long hair that was not mine. I took it out because I really didn’t care because I just wanted to eat food, but the quality overall is not good and they charge more than the store at 909 W Centerville Rd, Garland, TX 75041 way better location and the food is amazing there don’t let the reviews at that store deceive you it’s a really good and clean store and the food quality there is more consistent and the sauce consistency. It’s just perfect would not recommend. And the service was really slow compared to every others I’ve been to around the Dallas/garland area
… moreJeff Whitaker
Just opened a business a few units over and have been craving sandwiches for lunch recently. Easy to order online. Sandwiches are delicious. Great stuff!
… moreVirginia Perez
I arrived at 7pm so there were very few people. The place was very clean and inviting. I took the order to go. The gentleman who helped me was very courteous.
… moreNatalie McMahon
Ordered online through their direct website. They called when the food was already supposed to be delivered, so I thought they were in the parking lot. Then they stated that they could not deliver since they do not have a driver anymore. They needed to use a third party delivery driver and to pay the delivery fee balance over the phone. My payment was already made and accepted online.
I proceeded to say no worries, I’ll just pick it up. Went to get it, the sign “exceptional deliver” was lit up, yet they don’t have a driver. When I walked in there was a very welcoming environment until the moment I said “I want to redo the transaction to take off their delivery fee and tip for the driver”. The employee’s demeanor dramatically changed. She actually huffed and made a big sigh like I was inconveniencing her. I spoke that I was frustrated with the experience, as one should be. It should have been an easy interaction with “we are sorry for this inconvenience, let’s redo the transaction and get you on your way.
This employee then very dramatically processed the voided transaction. I asked how I would know I was refunded the first transaction and she said “didn’t you just see me void it?” Unfortunately, I could not also see the screen that was facing her. She then raised her voice and held up the recipient and started shaking and waving it at me saying, “do you want to see it?” Why yes, who wouldn’t want to keep their voided receipt to make sure they are not charged twice. She never gave it to me.
After this she rang me up and then slammed my food on the counter. Then she shoved it toward me. It was a very unnecessarily rude and disrespectful experience. A simple problem that could have easily been resolved with minimal customer service skills instead of very aggressive body language and condescending attitude. I unfortunately didn’t accept the food and had to get our order somewhere else, causing extra delays in our day. Definitely not a “freak fast experience”.
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