Jimmy John’s

  3.8 – 216 reviews   • Sandwich shop

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Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.

✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Jimmy John's 63129

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jimmyjohns.com

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Jimmy John’s Locations in St. Louis, Missouri

508 Pine St. St. Louis MO 63101. Jimmy John’s. Open Now • Closes at 10:00 PM Saturday. (314) 818-1900. 9721 MANCHESTER RD.

Jimmy John’s | Order Sandwiches for Delivery or Pick Up

Enjoy Jimmy John’s sandwiches and wraps. Order online for delivery, catering or stop by a location near you. Jimmy John’s is the ultimate local sandwich …

Sandwich Shop & Gourmet Subs in ST. LOUIS | Jimmy John’s 3858

Jimmy John’s has sandwiches near you in ST. LOUIS! Order online or with the Jimmy John’s app for quick and easy ordering. Always made with fresh-baked bread, …

Reviews

Colby Higgins
I placed an online delivery order at 6:45 PM for several sandwiches, paid a $5 delivery fee, and added an $8 tip, expecting a timely and reliable experience. Unfortunately, the service was very disappointing.

The delivery time was repeatedly pushed back—from an original estimate of 7:45 PM to after 8:00 PM. During this delay, I learned that the store now uses Uber drivers rather than in-house delivery staff. This raised concerns, especially since I was still charged an additional delivery fee without any clear explanation.

What added to the frustration was seeing the driver completing multiple deliveries, including two stops that were approximately 15 minutes away from my home. This made it unclear how my order was being prioritized and contributed significantly to the delay.

Overall, the experience was confusing and stressful, and the store staff were unhelpful in providing timely or clear solutions. If reliable delivery cannot be ensured, it should not be offered as a service. Additionally, branding yourselves as “freaky fast” does not align with this experience.

What should have been a quick and easy dinner turned into a frustrating situation, and I hope the store reviews and improves its delivery process moving forward.
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Vernon Reisenbichler
Great sandwiches, but the individual first was first not going to give me change and when they did after opening their register shorted me on change back. My order was $22.38, so I gave them $23.00. They gave me $0.57 back in change, when it should be $0.62 back. Also when asking for a receipt apparently the printer was in plugged and asked I could wait which I refused.
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Jodi Mcintosh
I placed an online order for a toasted sandwich and paid $5 for delivery. I always tip my driver in cash, but this experience was frustrating. Unfortunately, the experience was very disappointing. The delivery time kept getting pushed back—from 11:45 to noon, then 12:15, and finally 12:58—while online it showed the order was being delivered by someone on a bike.

When I called the store to check, I learned they now use Uber drivers instead of their own delivery staff. The employee offered to either refund my money or remake the sandwich—but could not guarantee if or when someone would pick it up. The interaction was not friendly and came across as rude.

Overall, the service was confusing and disappointing, and the store staff were unhelpful in providing a timely solution. If you cannot ensure delivery, it should not be offered as a service, and I don’t think it’s appropriate to call yourselves “freaky fast.” I’m saddened that what should have been a simple lunch turned into such a stressful experience, and I hope the store can improve their delivery process for the future.
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Basil Qaisee
Ordered a big John with additions in the photo and instead received the basic sandwich.
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Google User
With the cost of sandwiches and fees you pay to have them delivered, you’d at least have the expectation of a good sandwich. No. There was ONE thin slice of meat on our toasted sandwiches! 30 bucks for bread, veggies, and one slice of meat. Terrible!
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Erin Thero
I’m only 3 bites in to the Hot Ham & 3 Cheese Melt & oh my YUM!
Everyone working was so kind & this sandwich was made with care!

Store is very clean & organized as well!
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Zakary Markus
I was double charged for my 2 sandwiches, the cashier said it was her error and it would fall off my charges within 2 weeks. We waited and it did not. I addressed it w the store manager and he called his gm and they said they would call me tomorrow… when they have time. no accountability.poor service and basically theft. The manager completely blames the gm. Update.. gm stated they would have to discuss it w the owner.. ultimately hung up on me. Im sure the owner will just give me the run around and say they have to call their spouse or maybe jimmy john himself
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Nate Benz
I don’t know how many times I’ve had my vito ruined cause of the mayo. The Vito does not come with mayo. I repeat the Vito does not come with mayo. I just got two and they are covered and I cannot eat it… well I’m gonna eat it but I’m not gonna enjoy it. I forgot to add in the notes no mayo but I shouldn’t have to! Please make Vito sandwich training mandatory. That is my rant, Thanks for reading.
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Kristen Lynch
When you spend over $2 to add bacon which is already a little pricey and then don’t recieve the bacon you ordered is a little frustrating.

Update: did reach out and offered and apology with reward so I do appreciate the effort there- so updating to higher review! The wrap I got last time with my reward was made quickly and correctly and was delicious! Thanks!
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Robin Myers
Sandwiches were delivered with old nasty tomatoes and bread was hard. The female manager was not helpful, didn’t apologize & hung up on me. They definitely need better customer service training!! Horrible service & would not recommend!!!
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