

Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.
Address and Contact Information
Address: 1024 E Algonquin Rd, Algonquin, IL 60102
Phone: (847) 658-0500
Order and Reservations
Order: Order online
Related Web Results
Sandwich Shop & Gourmet Subs in Algonquin | Jimmy John’s 0466
Sandwich Shop & Gourmet Subs in Algonquin | Jimmy John’s 0836
Jimmy John’s Locations in Algonquin, Illinois
Reviews
For reference I ordered two little johns and a giant slim one. I didn’t even know they sold sandwiches in regular bread. Whoever ordered this definitely got screwed over too.
I always order the Italian “Little John” with chips & kickin ranch. I’ve never had any issue, up until today.
My sandwich arrived and the oil was already coming thru the wrapper. I opened it and the bread is total mush. Totally soaked in oil and vinegar. Inedible.
I called the store to see if they’d redeliver. The “manager” says he cannot do that as he has no driver. I ask how he still is taking orders. He lies to me and says he shut off ordering. Well, I can place an order again. It was a total lie.
The tone and whatnot of the manager was terrible. He genuinely could’ve cared less. I ended up having to reach out to DoorDash and get a credit so I could order somewhere else for lunch.
They totally ruined my lunch. Refused to make good like a reasonable person. Had a careless attitude.
Thankfully, DoorDash had my back and made good. I will no longer order from JJ after this. They don’t intend to make it right and that is why they won’t see my money ever again.
You lost a customer today.
Pictured below is my order from today.
Where is the turkey, provolone and avocado spread??? Instead I was given a BLT!? Also, there were no pickles, no olive oil, no oregano. Delivery took about 25mins – I live exactly 2miles/5mins from them.
Tried calling the store 4x. The phone rings and rings and rings until an old 90’s fax machine like sound picks up. Definitely the last time I order from this location.
I understand life happens, things can get delayed beyond our control, etc. However what is most disappointing is that you were aware and did/have done nothing since from a customer service experience standpoint.
At the time your store manager was very apologetic and helpful in getting in touch with you about the issue. She let me know through text, multiple times, that you were aware and had reimbursed a large portion of the total, saying that it could take a few days for the transaction to process. I know this can be true and I was encouraged to hear this. However as of today, nothing has been reimbursed and no contact at all has been made from you.
I’ve reached out to JJ corporate, who has been responsive and and shared that they reached out to you multiple times. But nothing has happened. No response from you, no action at all.
As someone who has been in customer service/hospitality for years, the smallest gestures can go a long way in providing a silver lining to a negative experience. I have waited this long to post a review, giving the benefit of the doubt and opportunity to make it right. I am disappointed in how you’ve handled this and won’t be ordering again.
Don’t bother calling their store, they don’t answer the phone. I’m pretty sure the store is ran without any or little management.
If none of that’s a big deal, just make sure you find out if they’re open that day. Random days throughout the week they’re closed.
If it’s staffing issues then make it a permanent part of your schedule to allow better staffing the other 6 days.
Just advise but if you’re looking for a quick bite and don’t care about all the other stuff and they happen to be open, good quality is normal Jimmy John’s quality. Which is good.
I’m not sure what steps have been taken by the restaurant to up their game, but my recent orders have been on time and delicious, and the French bread is back to the very high quality product that my fiancée and I were used to from other Jimmy John’s franchises. Thanks for brightening my day with your great product and staff and please continue to do so going forward and we’ll keep ordering!