Kelsey Gilbert
I just had my worst JJ experience ever. Food took an hour to get here we’ll give the the lunch benefit of the doubt on that one. They delivered it to the wrong address (2nd time this has happened). And when I tried to call them to try to let them know they just didn’t answer the phone. It’s lunch, I get they’re busy but wow… So much for freaky fast… likely won’t be ordering from here anymore.
… moreHyun Ae Kim
I’ve had missing items in my delivery twice now.
In my first order, the cheese was missing, and in the second order, a bag of chips was missing.
Please look into this issue.
… morePeri Deshler
Rebekah is always so friendly and not only makes my order 100% correct but is so fast as well! Sometimes I think it tastes better when she makes it even though it’s the same sandwich!!!
… moreKimberly L.
Got a sub here yesterday (10/8/25) around 2:30pm and got sick a few hours later. My stomach is still killing me this morning. This goes without saying, but I’ll never return.
… moreErica and Tyler Peterson Karl
Ordered our food using the app and was ready as soon as we got there (short time between ordering & arriving). Friendly service, but the main reason for this review is that my mom is still raving about her sandwich 24 hours later saying it’s “the best sandwich she’s ever had in her life”. Not sure what was done differently but she loved it! Props to the sandwich experts working during our visit yesterday
… morePhacelesshero
Nice location, friendly staff, awesome sandwiches. Had given up on JJ’s during/after the pandemic because all the locations near Minnetonka were closed or had super strange hours. Moved to Richfield recently. Glad I decided to stop in at Bloomington SouthTown JJ’s. So good. Will stop in more often.
… moreC R
Worst customer service ever. No one greeted me, all 3 people working looked openly hostile, the timed order I placed was not ready 15 minutes after the window, i was given 3 sandwiches and 2 bags of chips stuffed into a bag and then “instructed” to grab my two sodas and figure out how to carry everything. I’m industry so I usually tip in cash. No way. Food was good but the crew on Saturday evening needs a wake up call.
… moremelissa mcconnell
The employees at the Jimmy John’s off of Penn Ave. In Bloomington seemed angry. They looked at me like I had two heads. They didn’t greet me. They barely looked at me. They also expect you to carry out a stuffed bag of food and drinks. Worst customer service I’ve seen in a long time.
… moreMatt (Matt)
Every employee seems to be angry they were at work on a sat. Talking about how high and drunk they had got the night before. Ordered a italian no mayo. I got mayo. So I asked for a spoon. Watched a 6ft blonde shaggy haired male pick up a spoon. Put it back down and grab a fork. He told me they were out of spoons. 1st & last time customer.
… moreKaye Adams
Great sandwiches but questionable customer service.
The service issue may be due to shortcomings of the app: I placed an order for curbside pickup and ended up having to go into the store to pick it up.
The employees said they were not notified I had arrived (checked in through the app) and phone calls went to voice-mail. I believe the ringer on the phone may have been turned off because when I tried calling from inside the store the call went through but the phone didn’t ring.
There was no apology for the mix up and the employees didn’t seem very concerned about it.
… more