Iljber Kadriu
unfortunately being let down lately… tonight asked for extra mayo, received zero mayo on my sandwich, and no they did not mis hear me because on the receipt they have it written down “X-mayo.”…. simply a sign of not giving a crap by the employee who made it….
… moreScott Swanson (Personal)
Great food and good service. Ordered there subs with my dad and brother and they were ready in about one minute. Absolutely love their bread. The atmosphere is fun and you can always get some good chuckles from their signage (one included in the review).
… moreSamantha Willis
There food is good and all and I work with food service but I got denied a refund 4 weeks ago and was told to give me my number and they will have it in the system for me to get my sandwich that they missed and I paid for and they would give it to me, today I went in and told them about it and they said it was not in the system, the fact they they denied my refund and on top didn’t give me what I paid for is not okay technically stealing money from me. What kind of place denies refunds because where I work we don’t do that we give back a refund , on top of that I did have a receipt and gave them the number of the receipt the day they forgot my sandwich and of course I lost it today because I assume since they had my number in the book its fine but I guess not, Do BETTER , this is a management issue .
… moreTessa Lafavor
If I could give zero stars I would. I have had nothing but issues with this location and their store manager, Doug. I used to tip all the time, even when they can’t read an order and would make the sandwich wrong and/or forget chips/cookies/sauces/napkins/straws. This last time I ordered. I received the correct drinks, and a sandwich that looked disgusting, supposed to be a chicken bacon ranch toasted. The chicken looked so gross I threw it away, after taking a picture of it. It was uneatable, I would’ve gotten sick from eating it, as it looked like TUNA!! I also ordered another sandwich with 2 bags of chips and a cookie, didn’t receive any of that. I was told BY THE STORE MANAGER, that at first we could make a second trip to pick up the rest of the order BUT REFUSED TO REMAKE THE CHICKEN BACON RANCH SANDWICH. When I explained what it looked like and was extremely white and was not edible, the store manager told me that IM A PROBLEM AND ON THE PROBLEM CUSTOMER LIST, hung up in the store!!! And he refused to remake my sandwich!!! 8 out of 10 times, if not every time, this location in rice lake either takes an hour to deliver and/or doesn’t send what you order and make the sandwiches correctly. If that makes a customer a “problem” sounds like the REAL PROBLEM IS THE STORE MANAGER. I tip when service times are good and orders are correct. After two correct orders I would resume tipping them, as I have had nothing but bad experiences, along with co workers and friends with this location, “Freak fast” as you claim to be, is not this location. If you are short staffed or short drivers, common courtesy is to call the customer to see if extended times work, or if they can make other arrangements. Work places only give you so lunch for a lunch break. Common courtesy is communication. I was notified from the app saying my order was ready for pickup. My husband went to pick it up, and didn’t receive the full order, not even a 3rd of the order!!! I was informed by Doug, the store manager, that he refused to remake my chicken bacon ranch toasted sandwich, as he stated “it looks like that since it’s toasted”, yet I ordered it before and it looked like normal chicken and right, so I know something wasn’t right with the chicken. Doug also told me, that he will be refunding me my order and I will not get the rest of my order, and that I am not to order from the Rice Lake location again, if I did, they would cancel my order, as I’m a “difficult customer”. How am I difficult when the rice lake location can’t read a order slip for sandwich orders and adding in the sides to the bags. I have spoken to many people about rice lake location, and so many others have the same issues. Don’t receive their add on’s, sandwiches are made incorrectly, and extremely slow delivery times. This is unacceptable! I understand if places are short staffed, but to be treated like this is extremely unprofessional and wrong. I’ve ordered from other towns, and have had no problems!! This is only a rice lake wi issue!!! New Richmond and nennah wi locations did a wonderful job. Time for a new store manager in rice lake, or a lot of coaching to be done.
… moreSean Totch
It’s Jimmy Johns. So you know it’s good!
Price per person: …
… moreAmanda J
Great unwhich, and Doug the manager was fantastic! The Wolves who work there are beautiful humans (you know who you are).
… moreStephen B
Love the sandwiches.
Often the soda at this location tastes like the ice maker needs to be cleaned or something kind of moldy?
Staff struggles with service speed and keeping the inside clean as well as sometimes basic customer service skills. An exception is delivery, it is freaky fast as advertised. This is like the only restaurant you can order food from for delivery and get it faster than just driving to the store and getting it yourself. They generally have plenty of staff, but it kind of seems like no one is managing or running the place.
… morekelley51307
I went there today and it took me 20 minutes in line and when I was ordering food, she cut me off and she only let me order like one thing when I wanted to order three meals
… moreMikayla Thompson
27 minutes in the drive thru and 7 people working, I have a 8 month old in the back who isn’t very patient. What a joke about “Freaky Fast” & a waste of 10$.
… moreLiss R
Phenomenal customer service. The man with the gap teeth at the drive through window deserves a raise! He’s an absolute gem ☺️
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