Jimmy John’s

  3.5 – 214 reviews  $ • Sandwich shop

Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.

✔️ Dine-in ✔️ Takeout ✔️ No-contact delivery Jimmy John's 54650

Hours

Monday
(Labor Day)
11 AM–9 PM
Hours might differ
Tuesday11 AM–9 PM
Wednesday11 AM–9 PM
Thursday11 AM–9 PM
Friday11 AM–9 PM
Saturday11 AM–9 PM
Sunday11 AM–9 PM

Address and Contact Information

Address: 9432 WI-16, Onalaska, WI 54650

Phone: (608) 781-4240

Website:

jimmyjohns.com

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Reviews

Rena
Consistent issues with delivery. Taking super long, missing items, soggy sandwiches upon arrival. Placed an online order today for delivery and got a phone call 30 minutes later to say they didn’t have a driver for delivery. Seems like they may have a staffing issue – would be nice for them to remove the delivery option from online ordering until they figure it out or when they are struggling to keep up with orders.
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Aaron Barth
Love JJ’s but this location has terrible service. Had to dispute charges with credit card company to get refunded for an order they said they canceled. Ordered online, get to store 20 mins later, sandwich is not ready. I ask if they have the order they said yes. I go back outside, wait another 15 mins and go back in. Sandwich still isn’t ready bc they say they are out of bread. I ask them how they made sandwiches for the last 25 customers I watched while I’ve been waiting? No response. I had waited over 40 mins and they wanted me to wait another 20 for them to make bread. I asked them to cancel the order and they said they would. Get home get an email that the order is complete. Tried multiple times to contact the store to get refunded, but just get put on hold, ask for return call by manager, but get none. Finally had to do a dispute with my credit card company to get a refund.
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Donna Konish
My partner went to pick up our two orders, and the person at the counter wouldn’t give my order to my partner. The guy at the counter said I had to come pick it up. We’ve never had an issue with picking up orders without the other person present. Not happy.
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Ashton Jaymes
Cranky, defensive, impatient, cold and rude crew members Make me feel very anxious about ordering what I want, Taking time to consider what I want, And asking Polite questions to verify things about my order. One middle age lady was very pleasant at the register and in the lobby.
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Valen Brooke
I don’t usually like posting reviews but this one really bothers me. Ordered online at 5:20 pm it is now 8:43 pm and no food in sight…..
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Teresa Blader
They didn’t give me any of the toppings I asked for. They literally just ignored me Jimmy mustard and Jimmy peppers are everything to make a spicy queen happy.
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Sonia Marcou
They messed up my food and refused to make it right, because I was on a time restraint which would not allow me to wait or return the sandwich to the store on my own accord. I will never order from there again. It’s not worth the money, especially if they are going to rip customers off. The customer service is terrible. I understand policies, but once in a while accepting should be made. I could have chosen a different restaurant that day, but go food from them, and now, that was the last time. I expected so much more from them.
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Isaax 11
Only 2 stars cuz it’s ok if you get it in store, otherwise it would be 1. Consistent 45min-1.5 hour delivery time, more times than not their sandwiches are soggy from sitting for so long. Won’t refund you without a hassle or give a discount because of multiple inconveniences. Do yourself a favor and go to Jersey Mikes or even subway
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Corey O’Dear
My go to place, last order had a Little hiccup, but they made it right. I appreciate them bending over backwards. Mistakes happen, it’s all how you rebound! Thanks guys!
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Jordan Linders
Quick if you go in. Delivery takes quite awhile.
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