Ada Shelton
I ordered their catering it wasn’t worth what I paid. 70+ dollars for 30 third size sandwiches. The size wasn’t the problem the sandwiches literally had one piece of meat on the bread the rest was lettuce and tomatoes. I could have just ordered a few regular sandwiches and cut them into thirds myself. Never again! It felt like a rip off.
… morebigangel13
Hey Jimmy John, Just went in to order a couple of subs. As I was waiting there i seen a cashless transaction with some of your employees family members. It looked like they were feeding the homeless. Don’t trust that crew they are robbing the ownership blind. Seen a free sub going to a Taco Bell employee next store also!
Need better employees!
… moreDiana Byrd (Cat Stacks)
Huge shout out to Clayton with great customer service very nice kind and respectful keep up good job he was awesome
… moreErica
Our sandwichs were made and then the staff proceeded to say hey is this your order? Sandwiches not in a bag, she’s like oh you want a bag? We got our food and as we left, she was trying to mop this hold time while rushing us and not leave us a dry spot to exit on. I will never go back to that location. Delivery is better
… moreReina Bethly
Only gave one star because i had to. The cashier was rude and the order was wrong. Truely disliked this place will never return!!!! Best part of my meal was the cookie I bought and the soda! Promise even my bread was hard! How does that happen??? Just sad!!!
… moreTracey Ratzburg
No meat on my sub. In town for a baseball tournament. We ordered 4 subs for pick up and mine did not have meat! I returned to the store for a gift card, as requested, only to be told they did not have gift cards?!?!? Seriously! Still waiting for owner to credit. Terrible customer service!
… moreSusana Grzetich
Placed an order through the phone. I told the person who answered a have a large order. After the first sandwich he asked “is that all”. Then I ordered 11 sandwiches, to be cut in half. When he repeated the order he said “3 sandwiches”. When I arrived to pick them up, I asked if they were cut in half…and they answered yes. Took the order to my car, and checked. They were not cut in half. I went back in and asked them for a plastic knife. They said they didn’t have any and to bring the order back in. I brought the order back in, the lady dumped the sandwiches on the counter and one of them fell on the floor. They proceeded to open up each sandwich and cut it in half even though I asked them to cut them as is with the paper wrap around them. They were pissed off and extremely rude. They also lied since the guy said they were cut in half…I had a feeling they weren’t. It was an awful experience.
… moreAnn Hanrahan
Ordered in-person here – see attached for pictures. The floor was absolutely disgusting with old food, bread, and wrappers everywhere for customers to see. In one picture, you can see multiple sandwiches on the back counter sitting out and open with no paper beneath it. We have had multiple issues with orders being incorrect from here, and yesterday was no exception. They labeled the sandwiches incorrectly, forgot the avocado on both veggie subs (one of the main ingredients), and forgot the additions to one of the subs (even though both were almost exactly the same). Bread was stale, sandwich was one of the worst I have had at Jimmy John’s. Produce was sitting out randomly on the counters — sanitation here is horrendous. Multiple workers standing around, yet our sandwiches took way too long (we were standing there for 10 minutes even though we were the only ones in the store).
… moreStacey Guerndt
My girlfriend took me there last night for the first time and I asked the lady at the counter if the bread was very soft because I like soft sandwich bread and she said yes it was. I ordered the turkey and cheese plus cheddar cheese and I stated I would like easy lettuce easy mayo and no tomatoes. When I opened my sandwich there was three six slices of tomato on and it also wasn’t cut so they must not do that and I went up to the counter and now the young man making the subs was very nice and polite but there wasn’t hardly any turkey on my sandwich and I asked if he could please cut my sandwich and that I didn’t want the tomatoes on it and the lady who took the order said well tomatoes do come on it and I said but if I’m saying I don’t want them you shouldn’t put them on there. My girlfriend opened her roast beef sandwich and again hardly any roast beef and hers also had tomatoes on it when she stated she didn’t want them either. So then I had asked the young man to cut the sub and he handed me a very long serrated edge knife for me to cut it myself. We sat down to eat and we were laughing about the lack of meat and I said I thought this bread was soft because I asked the lady and you could knock on it. She took a couple bites and I had cut my sandwich into four pieces and I only ate one because the bread was too hard but I took mine home for my husband to try and the first thing he said is there’s hardly any meat on it and the bread is hard. It then went in the trash. I called corporate today and we won’t even discuss that phone call but then she emailed me saying that I should call the location and I did that and ask for the manager and he really didn’t seem to care it got dead silence on the phone he didn’t even say come in let me buy you a soda or nothing they just don’t care. That was my first and last time at this location in Brookfield Wisconsin on 124th and Capitol
… moreDavid N
This store is located in a busy area. We had ordered from this location multiple times in the past. The store looks clean and modern. There are plenty of parking spaces. The food is fine. Customer service could use some improvements.
… more