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Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.
Address and Contact Information
Address: 1960 Grand Ave #1, West Des Moines, IA 50265
Phone: (515) 225-1343
Order and Reservations
Order: Order online
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… West Des Moines, IA … 1960 Grand Ave, West Des Moines, IA 50265. Store ID : 4317. Open Now • Closes at 9:00 PM Thursday. Order Now · Get Directions. 1960 …
Reviews
Amber McKinley
The Positive reviews have me stumped. Are people getting paid to post positive reviews? Because this store sucks 100% of the time. I have yet to have a good experience here. And yet I’m dumb and ordered again. I ordered at 12:57pm. Waited 40 minutes and checked the tracking and it says delivered, but there is no food. I call the store and the guy says “Its a glitch”, which is cool since I was told that last time too! Good job correcting things JJ’s! And then was told that the delivery guy was on his way back from a large order, and would come get mine soon to be delivered. Not even joking, it has been an hour. No clue how long my food has been sitting waiting to be picked up and delivered (I live 1.2 miles away), and no way to track the order. The whole “Freak Fast” concept that JJ’s was branded with is incorrect for this location and needs to be updated to “Super Slow, hope you don’t get sick from food sitting out”. Its ridiculous. You can complain but no one there cares. They are all independently owned stores, and this one clearly has an owner who doesn’t care about customer reviews, or poor service. Its crazy. Can’t comment on food quality since its been over an hour now, but I assume it will be nice room temp meat… can’t wait to see what bathroom joys that will bring later.
**UPDATED*** Waited 1.5 hours before calling to cancel my order. I had called again, and the guy told me that the delivery guy left with my order a few moments ago and I was first on the list, so I waited an additional 25 minutes (I am a 5 minute drive from the store) and the guy never showed up. So I called and asked to cancel and give me a refund. I doubt they will refund the order at this point…
And as always, the generic response from “Jimmy John’s” to this post will result in nothing.
… more**UPDATED*** Waited 1.5 hours before calling to cancel my order. I had called again, and the guy told me that the delivery guy left with my order a few moments ago and I was first on the list, so I waited an additional 25 minutes (I am a 5 minute drive from the store) and the guy never showed up. So I called and asked to cancel and give me a refund. I doubt they will refund the order at this point…
And as always, the generic response from “Jimmy John’s” to this post will result in nothing.
TRAVIS BURTLE
Foods always fresh teams always super nice and best delivery Driver in the city. it does take a while bit it’s usually because they have 1 driver basically so I order with that in mind knowing that freaky fast may not be in the cards but I understand how hard it is to find good help.
… moreNate J
Disappointing Experiences at This Location
I recently moved to the area and started visiting this Jimmy John’s location. I’ve never had any issues at other locations, but I’ve had several here — enough that I feel compelled to leave a review.
One ongoing issue is with buying bread. Whenever I try to purchase day-old or fresh bread, I’m told they “don’t have enough” and need to save it for making sandwiches. This has happened multiple times. It doesn’t make sense to me — if I ordered a sandwich, they’d still use the same bread. I’ve never experienced this at any other Jimmy John’s unless they were truly out of day-old bread.
Another recent experience was with delivery. I was immobilized at the time and placed a delivery order. After waiting about 40 minutes with no updates, I called to check in and was told there were no drivers. They said they had to send it through DoorDash but no one was picking it up. I was then told I could come pick it up myself — which I explained I physically couldn’t do. The employee said she’d redo the order, but I was never offered a refund or cancellation, just told to continue waiting. If there are no drivers available, the delivery option should be turned off.
In another instance, I placed a mobile order knowing this location is usually a bit slow. I gave it 15–20 minutes before heading over, but my order still wasn’t ready. Meanwhile, they started making sandwiches for three customers who had just walked in, even though I had ordered ahead. Their own sign says “Order online, no waiting,” yet I waited another 15 minutes in-store before my sandwich was finally made.
I submitted feedback to Jimmy John’s corporate over a week ago and haven’t received a response. Unfortunately, I won’t be returning to this location.
… moreI recently moved to the area and started visiting this Jimmy John’s location. I’ve never had any issues at other locations, but I’ve had several here — enough that I feel compelled to leave a review.
One ongoing issue is with buying bread. Whenever I try to purchase day-old or fresh bread, I’m told they “don’t have enough” and need to save it for making sandwiches. This has happened multiple times. It doesn’t make sense to me — if I ordered a sandwich, they’d still use the same bread. I’ve never experienced this at any other Jimmy John’s unless they were truly out of day-old bread.
Another recent experience was with delivery. I was immobilized at the time and placed a delivery order. After waiting about 40 minutes with no updates, I called to check in and was told there were no drivers. They said they had to send it through DoorDash but no one was picking it up. I was then told I could come pick it up myself — which I explained I physically couldn’t do. The employee said she’d redo the order, but I was never offered a refund or cancellation, just told to continue waiting. If there are no drivers available, the delivery option should be turned off.
In another instance, I placed a mobile order knowing this location is usually a bit slow. I gave it 15–20 minutes before heading over, but my order still wasn’t ready. Meanwhile, they started making sandwiches for three customers who had just walked in, even though I had ordered ahead. Their own sign says “Order online, no waiting,” yet I waited another 15 minutes in-store before my sandwich was finally made.
I submitted feedback to Jimmy John’s corporate over a week ago and haven’t received a response. Unfortunately, I won’t be returning to this location.
Julie Knobloch
Zach, Seiya and Nathan were wonderful. From the minute I walked in to order they were kind and courteous! This store is a favorite of mine as they always make my sandwiches exactly how I ask! My favorite store to order from!
… moreHannah Hesseltine
$9 sandwich, I order from here 1-2 times a week for the past 6 months because of work location and have never had a sandwich so skimpy. Called to ask about it and got told everything is weighed out for portions, not sure how these portions changed from last week but okay great customer service to someone who gives them so much business.
… moreGrace H
Walked in today to buy some bread. Before I could say how many was told “no” they said they are waiting for baseball kids to come eat there. I went on the app ordered it. Ready in two minutes. It’s insane to me that they would refuse service to someone in front of them. Very rude. When I went and picked up the order and addressed the situation. They didn’t want to hear it. It was 4 breads. Hope they find better service skills or retraining to help them succeed on their day to day.
… moreAndrew Brown
Ordered fairly regularly from this location. I would order the same thing from the app and about 1/3 of the time the extra meat I would pay for wouldn’t be on the sandwich, which is annoying when you pay $12 for one sandwich. Yesterday, when my mobile order wasn’t ready I watched them make my sandwich and noticed that they made it wrong again. Asked them about it, they assured me it was right. Then I opened the sandwich and showed them that there was zero ham in the sandwich and they reluctantly remade it, no apology just left it on the counter.
This has happened to me over and over again but I have finally learned my lesson and won’t be going to JJ’s anymore. Going to give Jersey Mike’s a try.
… moreThis has happened to me over and over again but I have finally learned my lesson and won’t be going to JJ’s anymore. Going to give Jersey Mike’s a try.
Michael Williams
I used to come into this store very often, I will never return now. The past 4 times I have walked in I was told it was a 10-15 minute wait, with ZERO customers in the store. They were working on online orders instead of helping the customer right in front of them. They do not staff this location to take care of both, and they favor online ordering over in-person. I’d rather drive across town to another location.
… moreFirst Last
Worst jimmy John’s I’ve ever been to, won’t be going back.
Edited to add, I’m not clicking a link to give feedback for you to show to the owner, the owner can view my feedback here.
… moreEdited to add, I’m not clicking a link to give feedback for you to show to the owner, the owner can view my feedback here.
Nicole Narber
I ordered two times this week and had a negative experience both times. The first time they did not give me the chips I paid for, no biggy mistakes happen. Second time though I ordered thru the app for curbside pickup, so I did not have to get my newborn baby out of the car in the 10 degree weather, I sat outside for over 10 minutes and no one came out with my order. The one guy I could see thru the window was sitting in the lobby on his phone, clearly not busy or doing anything for that matter. After 10 min I grab my baby and go inside and ask, is curbside pickup not an option anymore? I’ve been sitting outside for over 10 minutes. At this time a second employee (also on his phone) peaks his head out from behind the counter and says “looks the same as a mobile order to me” neither employee apologized and both seemed annoyed I even existed. As I left I could see thru the window both employees immediately returned to their phones. Will not be returning to this location
… more