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Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.
Hours
| Tuesday | 9 AM–9 PM |
| Wednesday | 9 AM–9 PM |
| Thursday | 9 AM–9 PM |
| Friday | 9 AM–9 PM |
| Saturday | 9 AM–9 PM |
| Sunday | 9 AM–9 PM |
| Monday | 9 AM–9 PM |
Address and Contact Information
Address: 648 Monroe St Ste. 101, Grand Rapids, MI 49503
Phone: (616) 242-0000
Order and Reservations
Order: Order online
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Reviews
Summer Farrell
I’m new to the area and I love jimmy johns, however this is the 3rd bad experience I have had in the last 2 months with this location. From money issues to delivery issues to making me the wrong food. I also order while I’m at work so this has been a huge inconvenience. Tonight I ordered a jjblt, add cheese, jimmy peppers, pile and vinegar, cut in half and leave bread in. I got a sub with no oil and vinegar, heavy onions and my bread pulled out. To top it off my sandwich was not even cut in half. I’m highly unsatisfied with this location and it’s employees.
… moreRae
Took an hour and I still don’t have my food….. I called them and all they said was, the driver has it. It is on the way… Freaky slow. They still not offer a discount or any reason to come back in their reply. – even worse…
… moreMissy Bork
Very very disappointed in the service by a tall skinny 18 year old that was so disrespectful to a lady who left crying. A man literally almost pushed her over to get to the bathroom all she did is said excuse me and tried to unlock another bathroom and it appeared this African-American that worked there yelled at the lady instead of the guy whom and then told her to never ever come into this store again! Wow!!! My family and I will never ever be back to this location Jimmy John’s! They even picked on her by mocking her and teasing her she was banned. This didn’t even make sense I witnessed her do morning wrong but the bald guy initially did. I feel the staff here are so rude and disrespectful! I recommend the other Jimmy John’s but stay away from the downtown one specially if you’re a female the staff are very degrading and gained up on an innocent woman so disheartening my family and I will never eat here again
… moreJoel H
Not freaky fast. And no public restrooms. Didn’t know that was legal. Lettuce was also starting to brown. This location is also more expensive.
… moreMatthew Curry
We had the chicken Cesar wrap and a turkey Tom sub. Both were delicious. Very fresh. Service was good. Everything was clean and neat. Better than the one I usually go to. One in Eastown is also good.
… moreJoshua McClellan
Food seems less fresh than other locations.
Service is fast, but there are “no public restrooms” at this location regardless of purchase.
Atmosphere is standard for a Jimmy Johns.
Overall, I recommend avoiding this location due to lack of freshness and restrooms.
… moreService is fast, but there are “no public restrooms” at this location regardless of purchase.
Atmosphere is standard for a Jimmy Johns.
Overall, I recommend avoiding this location due to lack of freshness and restrooms.
Precious Wells
The large gentleman helping did not take kindly to me asking for additions or not ordering fast enough. He audibly sighed when I asked for onions. Plopped my tuna on the bun and did not evenly distribute it. No verbal communication is a real thing.
… moreSean Smith
They made my sandwich so fast I was confused and assumed it was for someone else
… moreKaela Hill
Zero stars if I could. Staff is rude and disrespectful. One of the workers parked behind our car a little too close (we were already sitting in the parking spot and getting ready to leave, plus we were inside the loading zone) so we were stuck in the spot and couldn’t get out to leave because she trapped us in. So my fiance went inside to kindly ask if the owner of the vehicle could move a little just to let us out. She threw a temper tantrum and flew the door open, stomped out, and nearly hit my fiance with the door while she screamed at him about moving her car just a little. Her attitude was unfathomable and I hope she doesn’t injure anyone by throwing another tantrum.
The employee’s name is Kelly, I hope for everyone’s sake that she resolves her attitude and approaches customers maturely.
… moreThe employee’s name is Kelly, I hope for everyone’s sake that she resolves her attitude and approaches customers maturely.
Chasity Herrick
1. I waited over 35 minutes for delivery
2. Called the store after 20. Was informed they are short staffed.
3. Delivery driver showed up, blocked the middle of the road and did not get out of her vehicle. Very very lazy. Very rude. Acted as if we were an inconvenience.
4. Contacted the store to advise them we were missing an item, were treated horribly.
5. Contacted Jimmy John’s corporate.
6. Waited an hour for response
7. Was advised they cannot refund on missing item. Only give credit or a gift card for future visit.
STEER CLEAR OF THIS STORE PERIOD. IT IS A DISASTER THAT YOU SHOULD AVOID AT ALL COSTS. IF I COULD GIVE THEM -20 STARS I WOULD.
Update: had to text the manager or owner to advise I had not received my cards. Was advised on Saturday that “they would take care of it Monday. ” Received a text stating “they cannot help me out.”
DO NOT UNDER ANY CIRCUMSTANCES GO TO THIS JIMMY JOHN’S. THEY WILL NOT REFUND YOU OR GIVE YOU PRODUCT CREDIT. STORE IS A JOKE.
… more2. Called the store after 20. Was informed they are short staffed.
3. Delivery driver showed up, blocked the middle of the road and did not get out of her vehicle. Very very lazy. Very rude. Acted as if we were an inconvenience.
4. Contacted the store to advise them we were missing an item, were treated horribly.
5. Contacted Jimmy John’s corporate.
6. Waited an hour for response
7. Was advised they cannot refund on missing item. Only give credit or a gift card for future visit.
STEER CLEAR OF THIS STORE PERIOD. IT IS A DISASTER THAT YOU SHOULD AVOID AT ALL COSTS. IF I COULD GIVE THEM -20 STARS I WOULD.
Update: had to text the manager or owner to advise I had not received my cards. Was advised on Saturday that “they would take care of it Monday. ” Received a text stating “they cannot help me out.”
DO NOT UNDER ANY CIRCUMSTANCES GO TO THIS JIMMY JOHN’S. THEY WILL NOT REFUND YOU OR GIVE YOU PRODUCT CREDIT. STORE IS A JOKE.