Mark Andrew
I ordered a Chicken Bacon Ranch through the drive thru, I was very unhappy and disappointed once I got home and realized they added 3 random hot peppers to my sub.
… moreCoach Cara
Ordered two veggies with customizations (pickles and peppers)even confirmed them after payment and then get two plain veggie sandwiches no customizations. Didn’t figure it out till we got in the car and drove off but pretty bummed.
… moreChris J Kingdom-Grier
So I walk in and go to the restroom to wash my hands. There are seven people behind g the counter working. There were two cars in drive through, one which came after I walked in.
I come out of restroom to order, they look at each other and at me. There was absolutely a 45 sec uncomfortable pause as they do what they are doing with silence. By the way, I made eye contact with three people on the way in to the bathroom.
So I finally say, good morning, good afternoon, good evening to everyone one of you guys. I hope your day is going well. Finally an older man by the bread rack tells someone on the line, making a sandwich, to go help me. I say, I see you were busy but you should always greet customers when they come through the door, I Ben if you have to say, we are swamped but will be with you.
The food was good, as usual, but there should be some training on good customer service.
The MOD, who was covering drive through, can am release the teenager who was taking my order and simultaneously getting a lesson on basic customer service.
… moreMary Curtis
We live less than 2.5 miles North of Jimmy John’s & they only deliver to 18 mile north of the store but all over east and west of Cedar Springs that’s absolutely ridiculous the campground is right next door & .5 miles from here is White Creek County Estates why on earth would you not deliver a little bit farther North of your store??
Just asking seems like a lost $$ opportunity.
So we ordered from somewhere else.
… moreRobin B
This Jimmy John’s has a great crew and the sandwich is always done right.
… moreMichael Perez
It’s a standard Jimmy John’s. I like that they have a drive-thru.
The staff were pleasant and efficient. The food was as expected.
… moreKelly Prather
I order from Jimmy John’s all the time. This time we decided to use the delivery option. We clicked it n the location button to add our address and it went to the order page. I place a very large order totaling $79.11 They charged my card and everything was fine. Then I received a phone call telling me they can’t deliver to my address. I went to see if someone could pick it up. When I got back on the phone the girl must have put me on hold. I waited when she came back to the call I said someone would be up there to pick it up and asked what the total would be minus the tip and delivery fee… she told me she would have to ring it up again. I questioned if I was going to be charged twice and she said yes that the original $79.11 would be on hold for 3days. That means my acct was going to be charges $140 for Jimmy John’s?!?! Needless to say I was upset. I asked to talk to the manager she said she was. She then told me if I would’ve entered my address correctly this wouldn’t have happened!!!! It was their app location service that entered my address!! I asked for her name and she refused to give it to me. Now I have a hungry family and $80 tied up in their system and nothing to eat! She had a horrible attitude definitely not management material!
… moreRachel
I love Jimmy John’s and work from home so I was super excited to have them close by to order delivery! The first week they were open, I ordered delivery and had a great experience. They arrived within 10 minutes of me placing the order. Today I called to order delivery to be told they no longer delivery to my area. They said they have a 2.5 mile delivery radius and can’t pass Indian Lakes going south on white creek. My house is literally just past indian lakes. And they refused to deliver. Told me it was corporate policy. So sad.
… moreMelissa Ellis
My husband and I were so excited when we saw a Jimmy Johns is in our home town of Cedar Springs. We are 5 minutes away and it was going to be so convenient to order delivery when we work long days. We ordered a week ago and it was amazing! The delivery guy was here in less than 10 minutes because we are 2 miles away. Today I was very disappointed. My husband and I ordered again for delivery gave them my order and they had my address already from the last time. They charged me and I had a 20% cash tip waiting for them to deliver and they called back and told me that we are not in their delivery zone. This is completely ridiculous when I have already received a delivery in the past and we are literally 5 minutes away. I am very disappointed and I hope that they make this right since my home is closer then the furthest place they delivery east or west. Not happy at all.
… moreHailey Begeman
Tell me why I get a 1/8 half sandwich whenever I get it in sliced wheat. Sloppy work, they just don’t care.
… more