Jimmy John’s

  3.3 – 389 reviews   • Sandwich shop

Social Profile:

Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.

✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Jimmy John's 48197

Hours

Tuesday10 AM–2 AM
Wednesday10 AM–2 AM
Thursday10 AM–2 AM
Friday10 AM–2 AM
Saturday10 AM–2 AM
Sunday10 AM–2 AM
Monday10 AM–2 AM

Address and Contact Information

Address: 537 W Cross St, Ypsilanti, MI 48197

Phone: (734) 484-2700

Website: https://locations.jimmyjohns.com/mi/ypsilanti/sandwiches-9027.html?utm_source=google-my-business&utm_medium=organic&utm_campaign=website-link&y_source=1_MjAyNDA4NDkwMS03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D

Order and Reservations

Order: Order online

jimmyjohns.com

Related Web Results

Sandwich Shop & Gourmet Subs in Ypsilanti | Jimmy John’s 9027

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Reviews

Natalie Rampersad
If I could give zero stars I would.The staff is extremely incompetent at this location which wasn’t the case before. We moved to this area several years now and had always pratonized this location as my husband likes jj. My husband was gifted $75 in jj gift cards for his birthday in the form of 3 different $25 dollar gift cards from his employer. He decided to go in to grab a sandwich a few months ago and use one of his gift cards to pay. The staff working at the time didn’t know how to use the card and kept telling my husband that the gift card wasn’t working. My husband asked him if he was sure and if he needed to ask someone to help him out and he was adamant that there was something wrong with the gift card. My husband then decided to try his other two gift cards since this employee insisted that the card wasn’t valid and the employee said that all three cards weren’t valid so my husband collected his gift cards and paid with his debit card because he realized the employee didn’t know how to get the gift card to work. Moving forward to this week we decided to use the gift card at another location and was placed in the embarrassing situation at the cashier when we were told each card only had a remaining balance of $5 dollars. So that previous employee swiped the card and took $60 off the gift cards and still kept telling my husband the card wasn’t valid. So that day my husband paid $80 for a jj sandwich which is really infuriating as he asked the employee multiple times if he needed to ask someone for help. I mean can you imagine the embarrassment we would face this week if we didn’t have money to pay for our sandwiches. I will never patronize jj again. Be careful if using gift cards this holiday season at the cross stree
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Yasmin Zeidan
I ordered a Turkey Tom wrap from Jimmy John’s for pickup. When I got home and took a bite, it tasted off—bitter and unpleasant. I opened it up and saw the cucumbers were literally brown, and the lettuce was also discolored. Very disappointing to receive produce in that condition. Quality control needs improvement, as this was not fresh at all. Will not be returning to this location.
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Alyse J
Update: I was told to submit feedback through the link provided and was then told no I need to contact the store directly. Which has never amounted to anything from my prior experiences. Maybe it’s just not worth it to order food here anymore.

Food was not fresh. Sold me expired kickin’ ranch. sent a complaint with 0 response. Not worth the money
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Printer Jam Productions
I like the food and most of the workers, but the bald guy is a bit of a jerk. Ive heard him ranting about his customers while I was in the store (about “these young kids waste money on jimmy johns so of course they cant buy houses” which isnt even nearly equivalent in any capacity and also devalued his own workplace???), he’s been rude and rushing to my girlfriend and I on multiple occasions despite us never coming in less than an hour before close, as well as making fun of my girlfriends sandwich choices. Overall a jerk.

Everyone else is super nice though!
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James Williams
Man. I ordered two sandwiches. One a little John. 2 spicy ranches, a pickle cut into quarters, a bag of chips and a side of pesto pasta. As I walk in, it’s ready but nobody else is. Takes a couple minutes to get everything together. He hands me a bag with a ranch. And says this is your side of ranch “my bad”. Bet cool and I tipped a couple bucks. But bro. I ordered two ranches. Can I get another? “Yea my bad”, as he reads it like he doesn’t believe me. Then I ask if my chips are in the bag. He says “yea”. Bruh I squeeze the bag like it’s no way but Cool I get to my truck. I think let me check again. No pasta at all. Or no pickle. Pause. And the chips ain’t there. So I go back in and tell him. A worker that’s been sitting down the whole time gets up. Wraps my pickle after he hears this. I get home later. I got a whole pickle. Like bruh y’all forget everything I ordered. And I got a whole pickle I ain’t tryna bite. And there wasn’t 1 person in the store aside from workers. Like damn.
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October
Brown and yellow lettuce. Food not fresh
I spent almost $50 on this garbage!!
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Trinity Briggs
I was given a completely different sandwich than I ordered, and when I called they blamed it on the delivery driver saying they grabbed the wrong order. Except the receipt had my name and the correct sandwich, but that’s not what was received.
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Jennifer Conrad
The bottom sub bun was so badly burnt it cracked like a pretzel when I took a bite. I was concerned I’d chip a tooth so I called and reported it and the manager told me she’d put a free sub on my rewards which NEVER happened. Boo!
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H Haversham
Tried stopping here during their posted hours; already shut down. This location has a bad habit of closing when there is nothing going on. Management/ownership, figure it out…can’t staff it, you should be the one working or change your hours
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Robert
Even when this Jimmy John’s gets busy (which is often!), the staff keeps things running smoothly. Everyone is always friendly—from the folks answering the phone to the team making the sandwiches to the delivery drivers. Orders are accurate, and even when there’s a wait, they handle it with professionalism and a smile. It’s clear they work hard to keep things moving, and it shows. Keep up the great work!
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