Chantea B
If I could give them 0 stars I would. This establishment is terrible. I ordered a sandwich and they added on some fuzz balls and lint in the mayo. When I called to notify them of what was in my sandwich there was not remorse no shock just we never had anything like this happen before well seems like you would be in shock if that were true. Then she goes on to say she has to email corporate to figure out how to give me a refund because I did not want them to remake the sandwich. This place is a nasty joke!
… moreEl Padre
01/29/25- Evening.
A promotional reward was added to my account, so after a long day I decided to stop by to use it.
I was greeted with a big smile from Rachel. I was happy to chat with her. I asked what subs were part of the promotion. Rachel didn’t mind my questions and helped me out. When I asked for extra Jimmy peppers ️ that’s when I Heidi took over.
Heidi had started on my sub once my order was placed. You know they’re super fast so next thing I know she asked if she had put enough peppers. Heidi put a huge smile on my face when she put more than the usual ten peppers the others add.
Tonight these two ladies turned a sad night into a good evening with my Jimmy sub. They both have a good attitude and work great together. I hope Rachel and Heidi get recognized.
01/15/25- Morning.
Austin, Gwen and Alex seem to be the AM crew when I visit early morning. Austin is at the front greeting and taking sub orders. He is always patient and lets me take my time picking out a sub.
Gwen is on standby waiting for the order to go through to start the sub. When I asked Gwen for extra Jimmy peppers she made sure I had enough. She did not seem bothered I asked late.
Alex handles the stocking and prep in the back but it doesn’t stop him from greeting customers and making us feel welcomed.
All three of them work great as a team. It takes a team to make a sub. I had great customer service.
If you’re looking for fast and great service they’re the crew. I had a great start to my day thanks to them!
Thank you Austin, Gwen and Alex!
Ya Sabes
… moreJeff Young
Never again! Ordered four subs. I ordered an Italian which is Italian meats, provolone, lettuce tomato, oregano basil, mayo and oil& vinegar. I ordered w/ NO sauces of any kind! Only meats and veggies. Got home and see pics for what I had for my #9 Italian. Bacon? Really?? See lots of mayo/mustard in the pics? Was upset because there were 4 people making food, order taker confirmed the no sauce with one of them as I stood there, the receipt showed it correctly, unfortunately I couldn’t watch them make it as I was paying the bill. I did as I always do, ask the guy who was wrapping them and bagging yet AGAIN, to make sure they did NOT put any sauce on that sub. He told me NO THEY DID NOT. Well he didn’t even know, did he?? THAT is why I’m upset, three different times to get it right, and I even check AGAIN at the end, and you see what I got. My wife called them understandably upset, the young ladies response first thing was”well u don’t have to be rude” she WAS upset as I was. You could probably hear it in her voice. But rude she was not. I and my grandkids were present, she wouldn’t be rude in front of them. Not a big loss for JJ’s as I have gone there I think twice before. With 6 people in the front line, and me double and triple checking with them about the no sauce. I just expected the correct sandwich. I’m not even sure this was an Italian!!! They did say they’d make a new one, my wife was going to go get. I told her thanks but no thanks. I guess my expectations are too high for the JJ crew on Sagamore Pkwy in West Lafayette!!
… moreKya Lang
I got a lettuce wrap and asked for light lettuce inside the wrap. It was clearly all lettuce. I didn’t know I was going to pay 9 dollars for a head of lettuce. If I wanted a salad I would have gone to subway. There was also only 3 slices of Roast Beef. The workers were also rude. 🙁 I’m over all really disappointed. I used to really enjoy Jimmy John’s, but I’m going to subway from now on. This experience was honestly pathetic and not the first time this has happened. Don’t waste your money.
… moreRaven Baldwin
Lovely staff clean place Sadat sewer service is open till five so we will have a few minutes before the service starts and we can go over to your place to pick you guys out and take a shower or whatever we want you can just leave the house at five or you guys could just leave it on your front door and we will go get the stuff from you.
… moreAlex woods
NOT Freaky fast. AT ALL. Workers stand around and work in slow motion. You come at lunch time expect a huge group of people waiting. SLOW SLOW SLOW.
I worked at Jimmy Johns when I was younger, we had sandwiches down before they got to the end of the sandwich line. Just embarrassing.
… moreHairspa & Co
The wonderful young lady at the register was such a delight today. A gentleman in front of us was struggling to push the buttons on the machine and didn’t know how to use the app. She so kindly assisted him with great patience, without hesitation.
… moreRachel Stemshorn
Very polite and attentive to lobby for delivery drivers
Thanks guys!
P.s. LOOOOVE the Jimmy johns beanie
-Former Jimmy John’s employee from Indy
… moreMatt O’Brien
Decided to try their new summer wraps and BOY OH BOY was it a disappointment. Paid $9 for a wrap that was majority tortilla wrap with a small handful of chicken slathered in an insane amount of Caesar dressing. I should not have to go back to the location to get this corrected. Should’ve just gone to subway next door
… moreMichael St. Denis
It is an okay sandwich, nothing wrong with it, it is fresh, just not my favorite. Seems like exactly what I would make at home, so why go out and pay $11 for a meal?
… more