Audri
Ngl this was the sloppiest wrap I’ve ever seen and I don’t go to the one downtown Youngstown because they don’t make my wraps as good as Boardman location but today was much different. I pulled up at the window and had to wait 5 minutes for my food. The employees saw me but didn’t say anything until my wraps were done. I got two wraps today like I usually do after work. For dinner tonight and lunch tomorrow at work. When the girl handed me the bag I was already caught off guard by how lightweight it was so I opened one of them and then to my shock it was the sloppiest wrap ever made by a Jimmy John’s employee. I usually go to that jimmy Johns because the employees usually make it so perfect, they wrap it all nicely and cut it in half like it should be. Not this time they clearly just threw whatever together in a hurry. The employees need to learn how to wrap the wraps. I don’t know if there’s new employees that need re-trained but it was so bad, sloppy and I barely got any cucumbers. It was missing my onions and cheese. I just told them to cut it like they should’ve but then I opened the other one and it was just as sloppy as the first wrap I opened and at that point I just went in to get a refund for both wraps. I paid $32 for a mess and it just didn’t sit right with me so I walked in and got my refund for the junk they threw together and I took my money where it was appreciated which was five guys next door. Wraps should be wrapped up in jimmy Johns paper nicely and cut in halves to stop it from dripping, it stops the food from falling out and keeps everything together. The first two pictures are what the employees tried to serve me and the last picture is what all Jimmy John’s wraps should look like and be served looking this way. Those wraps they tried to serve me was completely unacceptable.
… moreKareem Mohammed
Staff is very pleasant and friendly and didn’t skimp on any of the toppings or add-ons. It’s a jimmy johns, and tastes like every other jimmy johns, which is a great thing.
I will admit, these guys need to take a class on how to close a wrap. Mine was falling apart, but all the flavors were still there. My partners sub looked like something right out of the commercial, safe to say subs are where they shine.
Overall, they’re much better than the 3 star rating they have. Don’t be afraid to order from here.
… moreAudri
Don’t even bother going to this place. The owner isn’t doing anything about the little short boy named Jesse since apparently Jesse is apart of their family and they own the place. The owner is replying to the reviews telling everyone to go to the website to give feedback where they never get back to you. Save your money and go to downtown YSU or Austintown. This place needs shut down! I’ve made a whole TikTok about this place. Short boy has an ego so big that doesn’t match his height.
… moreDenice F
I am extremely disappointed and concerned about the experience I had at your store today. I ordered a simple turkey and cheese sandwich for my son, who has an egg allergy. I always request no toppings because he cannot have mayonnaise. Despite clearly asking for just turkey and cheese—an order I place regularly at this location—the sandwich was made with lettuce, tomato, and mayonnaise.
I went back through the drive-thru to have it remade, and the employee on the intercom immediately responded with an angry tone, questioning whether I “asked for no toppings.” I explained again that I did, and he told me to pull up to the window. He then demanded that I hand the original sandwich back, which I found very concerning from a health and sanitation standpoint. Once they handed me the replacement, I checked it—what I saw was shocking. The turkey looked chewed up, almost as if someone had spit it onto the sandwich. I have been eating Jimmy John’s turkey for years and have never seen anything like this.
I went inside to request a refund, and the same employee, who said his name was Jesse, began raising his voice at me. He insisted he couldn’t issue a refund and claimed his family owns the store and they “weren’t going to do anything.” He also said they needed the entire order returned in order to refund one sandwich, which made no sense. His behavior was completely unprofessional and honestly alarming. When I left and sat in my car—still upset—he came outside, got into his truck, and peeled out of the parking lot in anger.
I am appalled at how I was treated and deeply concerned about the safety of the food I was given. I strongly request that camera footage be reviewed and that this situation be addressed immediately. No customer should be treated this way, especially when food allergies are involved. This entire experience was unacceptable and genuinely disgusting.
… moreJessica Stevens
Employee named Jesse was very rude, called me slurs, and refused to refund my order. It had cheese on it and I have a dairy allergy. Other reviews say similar things about this place giving out food people told them they’re allergic to and other reviews saying this Jesse kid basically treats everyone horribly, saying “my family own the place” to me and others. If his family owns the place they need to stop covering for him and fire him.
… moreMichelle Henderson
I ordered a #11 add bacon they did not give me the bacon and refused to issue me a refund for the bacon the boy who I spoke to was very rude stated that they would credit me for my next visit fast forward to today same scenario my husband gets home with my sandwich no bacon plus they actually charged me for the bacon again called the store I refuse to call this slum a restaraunt the boy on the phone was rude hung up on me twice said he was the manager though my husband called back and the kid refused to give him his name im gonna assume from other reviews this is Jesse same mo he gives my husband a number to call but if his family owns it it’s most likely not a corporate number but my husband did call and complain I didn’t want a refund on sandwich either time I wanted price of bacon refunded 2.20 each time and they refuse to give me my money I don’t care if people think 4 dollars big deal I work hard for my money and im not about to just let them keep robbing people I will take matters further to get my money returned and will never ever eat in this dump again if there are good reviews is either family or friends because there’s no way this place is getting good reviews honestly they are stealing from the public
… moreRachel Seidler
Ordered on the app and they put it out on the take out shelf when I was walking in. Perfect timing.
… moreJeff Padgett
Messed up 2 out of 4 sandwiches ordered. Restaurant was empty and they still couldn’t get my order correct of adding cheese to one sandwich and leaving mayo off of another. First time ordering here and will never go back.
… moreDwight Mcmurray
Very little to no tuna on my sub. JESSE WAS EXTREMELY RUDE and apparently hates his job. Go Anywhere else to spend your $13!
… moreAngelica Cammerota
Got a big John sub and an Italian sub waited in the drive thru for over 10 minutes and the Italian sub was smothered in oil it’s supposed to be oil and vinegar but the entire sub is soaked there was so much oil it was leaking out the bag. My husband couldn’t finish his sandwich Bc of all the oil. Very disappointed will not be coming back to this jimmy johns location. I’m the picture you can see the oil on the bread it made the sandwich gross.
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