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Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.
Address and Contact Information
Address: 2385 Niles Cortland Rd SE, Warren, OH 44484
Phone: (330) 349-4709
Menu Photos
Order and Reservations
Order: Order online
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Sandwich Shop & Gourmet Subs in Warren | Jimmy John’s 2304
… Warren, OH … 2385 Niles Cortland Rd SE, Warren, OH 44484. Store ID : 2304. Open Now • Closes at 9:00 PM Thursday. Order Now · Get Directions. 2385 Niles …
Sandwich Shop & Gourmet Subs in Warren | Jimmy John’s 2304
/OH; /Warren; /Jimmy John’s. Jimmy John’s. 2385 Niles Cortland Rd SE, Warren, OH 44484. Store ID : 2304. Open Now • Closes at 9:00 PM Sunday. Order Now · Get …
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Reviews
Joseph Montalvo
The food was prepared and served to perfection. The staff was so polite and respectful. The staff was also very helpful in giving my party and I information about the portion sizes and were very effective at servicing customers in the store and in the drive thru at the same time. The atmosphere was amazing. The happiness of the staff reflected in their professionalism and was felt throughout the interaction. The intriguing signs around the inside of the building complimented the feel of the restaurant. All in all I would and will totally recommend to friends, family, and strangers alike.
… moreJade Baxley
Great experience! Love the employees here, super nice and respectful always! Never had an issue. Food is always correct, freaky and fast. Love you guys!
… moreTommy Conde
The manager is going to singlehandedly put this place out of buisness! TERRIBLE customer service! I always order the Hunters club because it has double meat. Opened it up and it Literally had 2 pieces of roast beef on it. Showed the manager and she was rude right from the get go saying “i doubt it doesn’t have double meat” looks and shrugs and starts adding meat to it. I hand the other sandwich because i ordered the Giant. And told her nevermind. I would like a refund. She asks me why? I said i changed my mind and no longer want it. She continues hounding me asking over and over why do i want a refund. I had enough at this point and said i don’t need to explain myself to her, just give me my money back. At this point i had enough and pulled out my phone and began recording her. She begins laughing and smiling and says. “Oh i love this game” and pulls out her phone and begins recording me. I said, just give me my money back for the 6th time. She finally gives me a refund and has the audacity to tell me. I remember your face, we are no longer serving you! Because they messed up my order and i wanted a refund. Whoever owns this location. If you want to stay in buisness. You need to fire this girl immediately. She is going to kill you’re buisness. I have worked in the hospitality industry for 20 years and have a degree in Hospitality and management. I would NEVER talk to a customer this way or react this way because i screwed up their order. Its insanity.
… moreEtta Miller
Quick service. Plenty of meat on the subs. Need to do so.ething with the decor to help with the echo in the building. It makes it hard to hear what they are saying. Hubbies complaint was that his sub was put together very sloppily, a ton of meat on o e end and a little on the other.
… moreMy Christmas tree is still up
Placed an order @ 5:20pm. Got there, went inside, and proceeded to wait until 6:15pm for my order. Could’ve drove to Cleveland by the time I got my food. There were 5 others inside with me all waiting and feeling the same way also.
… moreRebecca
I have never had a bad experience at this establishment. The workers got done with my sandwich so fast and it was absolutely amazing. Additionally, they asked me if everything that comes with the sandwich is alright which already got my respect as a picky eater. Overall, a 10/10 experience!!!!! Will be coming back again and again.
… moreDina Shore
I need to start ordering with extra oil&vin bc the last few times I could barely taste it. Otherwise, the staff has always been friendly to us. Not knocking the staff but it’s not “freaky fast” but they do have now hiring signs posted multiple places so they must be short staffed, they probably don’t pay enough so be kind.
… moreCatina Hutchinson
HORRIBLE! GO SOMEWHERE ELSE. Manager was rude, laughing kids playing in the order area and talking. One lady, the manger, was yawning open mouthed while making a sandwich! Will never visit again.
I called to speak to a manager about the quality of my sandwich, and she became combative and stated, “that’s how it’s made” what happened to customer service?
… moreI called to speak to a manager about the quality of my sandwich, and she became combative and stated, “that’s how it’s made” what happened to customer service?
thomas kurz
We got 5 subs. 1 lettuce wrapped. We enjoyed the food. Fresh and crisp. We will return. Clean inside and out. Friendly staff.
… morejadea levels
Foods good, JUST make sure that if THEY mess up, you don’t tell them that they did, EVEN IF it’s not only been a few (SEPERATE) times, but, ever at all. They not only don’t want to replace the order, let alone, treat you w/respect.
Backstory context:
They have young highschool-college kids that work there, so, accidents are BOUND to happen, & that’s fine, everyone is human, & makes mistakes. I have usually done JJ occasionally, but, bot often, & usually spaced out in time. They have great fresh bread & food, but, their customer service, is less than subpar.
First mistake: (pretty simple, & wasn’t even annoyed/upset). Went through the drive thru, & found out there was a mistake, & went in after realizing it. The manager at the time, gave me attitude, & even though I wasn’t hostile, let alone even annoyed, or showed any emotion like that, & EVEN GAVE RE-ASSURANCE, that it was OK, I was treated as if I was an inconvenience for asking them to make my child’s order w/no tomato like it said on the receipt, over again. Mind you, it was a simple re-make, I was interrogated as if I had hid a tomato, & put it on the sandwich, & I went out of my way to ruin her day?! Whatever, let it go, moved on w/my life.
Second mistake (5-6 weeks later) (had ate from them again since prior incident):
Spent almost $50 for subs to be missing (up charged) ingredients, & for the ones to be made wrong, along w/missing desserts we had bought/paid for. Took photos as well to prove that they were missing, & was refunded by owner. Never asked for a refund, it was just ‘voided out’ since I couldn’t leave my shift, & it was another coworker who had picked up the order, even though it was under my name.
THIRD MISTAKE: Ordered about $30 worth of food to pickup through the drive thru, otw home from work, & picking up my children, to realize that I had forgotten to get my bottles of pop, & they had forgotten to give it to me as well, along w/my usual sub & cookie. Called back up, & they told me that they would give me a re-make next time I came through, & I was fine w/that. Considering that I have spent MORE than enough at that establishment, for YEARS, & have always gotten party trays for them, I have tried not to be upset time & time again from THEIR mistakes, & the other JJ that is in short distance, is still 30+ from MY residence, & OPPOSITE direction. The closest one to that store (at the time at least), was/is still, about 15 minutes away, give or take, & as a single parent of 4, getting home is more important. Came through for the remake, & was given the NASTIEST experience of it all. Not only was the food mishandled, the staff was rude, & un-professional. I waited in the drive thru 47 minutes, & was ignored after the first 20 mins when I asked if it would be done soon, after having had the re-make order placed 30+ mins prior to me coming.
I didn’t go back at that point for almost 3 months, when, I went to stop after placing the order for my boss, through my app (since her phone was dead), before heading into work (I am a ER nurse), to be told when coming up to the window, that I have been 86’d*, & that they will not be refunding me the cost of the order, even though they did not give me my actual order. I have not used that location after that, & was outraged. Still, did not retaliate, & did not cuss them out, or use any hostility like I wanted to do, until NOW.
I have SINCE used that location, when I heard that it was under different management, & ALL has been fine, after a YEAR of me not eating from that location (I would only make the trip out to the other one, if I weren’t rushed for time, & was in the area, & didn’t have a deadline). Still inconvenient, nonetheless.
EDIT* THERES MORE TO ADD, BUT, WONT LET ME…
… moreBackstory context:
They have young highschool-college kids that work there, so, accidents are BOUND to happen, & that’s fine, everyone is human, & makes mistakes. I have usually done JJ occasionally, but, bot often, & usually spaced out in time. They have great fresh bread & food, but, their customer service, is less than subpar.
First mistake: (pretty simple, & wasn’t even annoyed/upset). Went through the drive thru, & found out there was a mistake, & went in after realizing it. The manager at the time, gave me attitude, & even though I wasn’t hostile, let alone even annoyed, or showed any emotion like that, & EVEN GAVE RE-ASSURANCE, that it was OK, I was treated as if I was an inconvenience for asking them to make my child’s order w/no tomato like it said on the receipt, over again. Mind you, it was a simple re-make, I was interrogated as if I had hid a tomato, & put it on the sandwich, & I went out of my way to ruin her day?! Whatever, let it go, moved on w/my life.
Second mistake (5-6 weeks later) (had ate from them again since prior incident):
Spent almost $50 for subs to be missing (up charged) ingredients, & for the ones to be made wrong, along w/missing desserts we had bought/paid for. Took photos as well to prove that they were missing, & was refunded by owner. Never asked for a refund, it was just ‘voided out’ since I couldn’t leave my shift, & it was another coworker who had picked up the order, even though it was under my name.
THIRD MISTAKE: Ordered about $30 worth of food to pickup through the drive thru, otw home from work, & picking up my children, to realize that I had forgotten to get my bottles of pop, & they had forgotten to give it to me as well, along w/my usual sub & cookie. Called back up, & they told me that they would give me a re-make next time I came through, & I was fine w/that. Considering that I have spent MORE than enough at that establishment, for YEARS, & have always gotten party trays for them, I have tried not to be upset time & time again from THEIR mistakes, & the other JJ that is in short distance, is still 30+ from MY residence, & OPPOSITE direction. The closest one to that store (at the time at least), was/is still, about 15 minutes away, give or take, & as a single parent of 4, getting home is more important. Came through for the remake, & was given the NASTIEST experience of it all. Not only was the food mishandled, the staff was rude, & un-professional. I waited in the drive thru 47 minutes, & was ignored after the first 20 mins when I asked if it would be done soon, after having had the re-make order placed 30+ mins prior to me coming.
I didn’t go back at that point for almost 3 months, when, I went to stop after placing the order for my boss, through my app (since her phone was dead), before heading into work (I am a ER nurse), to be told when coming up to the window, that I have been 86’d*, & that they will not be refunding me the cost of the order, even though they did not give me my actual order. I have not used that location after that, & was outraged. Still, did not retaliate, & did not cuss them out, or use any hostility like I wanted to do, until NOW.
I have SINCE used that location, when I heard that it was under different management, & ALL has been fine, after a YEAR of me not eating from that location (I would only make the trip out to the other one, if I weren’t rushed for time, & was in the area, & didn’t have a deadline). Still inconvenient, nonetheless.
EDIT* THERES MORE TO ADD, BUT, WONT LET ME…