lizzy conley
Great experience overall, love the staff as per usual. But as a former employee myself I know you guys have certain color and stiffness expectations for your bread. Dave prides himself on making the perfect bread, I have no idea what manager was working tonight but I think they need some more training. My bread is hard as a rock and I have to bite into it and pull with my mouth as if I’m biting into steak. The staff was great though! Helped me very politely and made suggestions. Manager was in the back though.
… moreSam Kovein
If you order a giant sized sub from this place, do not have them cut it in half. The one time I order and request the sandwich cut in half, I received half of my sandwich and half of someone elses’. I’ve never had a problem before and really didn’t think this extra step was going to be that difficult for someone to handle. Well, here we are with only half of a sandwich and an inedible half of another because it was dripping with mustard. The kicker is i wish I wouldn’t have tipped. ‘Merica, we have a problem. Great work! Raises for everyone!!!
… moreLanna Bell
Very very slow. Ordered online and still had to wait 12 min. People who ordered after me, got food before me. Watched 2 guys stand around while only one made sandwiches.
… moreAaron Block
I never have a visit here where I don’t wait atleast 20 minutes and get my sandwich messed up. Currently sitting in the store. They’ve had to fix my order 3 times now before even giving it to me. Room temp iq combined
… moretam s7arlynn
$17 bucks for a sub should at least include meat that covers both ends. This is rediculous. Won’t be coming here again. Used to lobe Jimmy John’s. Prices go up and portions go down. I was sharing this with 2 other people and both ends of the sandwich was just like this picture. I work hard for my little bit of money so this is unacceptable.
… moreJimmy McLaughlin
I’m very disappointed in jimmy johns. The cashier named John rung up my order this evening and added an extra sandwich to my purchase! Yes, he charged me for a #16 club Lulu added cheese that I didn’t order. I took my receipt back in trying to give them back this sandwich I didn’t order to get refunded, to no avail. They told me because I paid w/ card they had to cancel the order(wait 5-7 business days for a refund). Then charge my card again. I walked out letting them know I was making a review and they didn’t care.
… moreMaxim Winter
Update to my 5 star review since I can’t do another one. Had a pleasant experience in store with Samantha. She took phenomenal care of us, great food, incredible customer service. Customer service like this is why we love the Barberton Jimmy John’s!
… moret k
Food was not delivered to my house. Called the store thinking this would be as simple as them sending a new sandwich and was told there is nothing they could do since the driver said he delivered it. I was then abruptly hung up on. Called back and was hung up on again. Considering I have 2 ring cameras with no record of a delivery I can confirm it was most certainly not delivered to my house. Luckily corporate is easy to get a hold of and very helpful with starting the process to hopefully get my refund. I would avoid delivery altogether or if you must, choose the pay with cash option so this does not happen to you.
Follow up, corporate sent a gift card that I did not try to use for a few months. Tried to use it and there is no balance…shocker.
Done with this location
… moreBlayne Greathouse
took over 30 Minutes for sub to be made. Workers taking orders on the phone and plugging ear with gloves still on won’t ever come back
… moreKatelyn Patterson
After ordering delivery, Uber delayed my order three times and ultimately lost my food after pick up. Frustrated, I called the JJ store. The managers I spoke with were so kind. They remade my sandwich and brought it to my work. I wish I would’ve caught the name of the manager that ran my food to me! They were awesome!
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