Jennifer Cooper
Jimmy john’s used to be good. I’m not sure what happened; Maybe they’re under new ownership in the last year or so. We used to order from there maybe even once a week, but I just can’t do it anymore. The last few times we ordered, they have been awful. Just for example, this last time we ordered 7 sandwiches, and only 1 or 2 came out correctly. The bread on the toasted ones was practically burnt, the bacon was so salty, they couldn’t eat it. We had missing ingredients ingredients we didn’t ask for. They no longer label the sandwiches, even though I add names to the order, they don’t cut them in half when we request it. And worst of all, I live 3 minutes from the store, and it took an HOUR for them to deliver it – so much for their motto of being fast. When I called the store to check on our order, I talked to a guy I could barely understand and he claimed they were going to contact the driver while I sat on hold. I kind of suspect they were making our sandwiches in the background, because magicly my order arrived within the next 10 minutes. They’re bread is no longer fresh like it used to be, and the sandwiches are just sloppy. So now that their customer service is gone as well, I will not be returning. There are plenty of better choices.
… morepiyush prajapati
Good & hegenic place. Staff is cooperative, Fresh veggies we got , Thanks
… moreSusie Truschka
Idk who is running this place or how you make money. Walked in and all employees were towards back, seemed bothered to come greet us. Guy ran his hands through his hair as he came up to the our order and hair was falling. No thank you.
… moreAndy Bhula
Really hit and miss, Most of the time in hurry and order online to avoid confusion but I don’t think they are even reading the order. #6 with Avocado, color in picture speaks for it missed requested ingredients as well.
… moreHadley
Standard jimmy johns, quick service, and decent prices. Biggest issue with this Jimmy Johns is its location. It’s incredibly hard to get to if you’re not coming late at night or crossing the highway towards the Richmond centre. If not the only way to get to it is a U-turn at the bridge if you can make it and then turn into the gas station.
… moreKaylyn Lakes
I’ve been eating at this establishment since it opened and I’ve never seen anyone more rude in such a high position as the general manager was to me. Her attitude so beyond rude and disrespectful. Second of all, my husband found a hair in his sandwich.
… morewilliam slaughter
The only reason you got a two on atmosphere is because I saw two of your employees picking up trash in parking lot yesterday. Try our new toasted ie… (Burnt ) Sub. Don’t ever do that to me again please. I shouldn’t have to check it, but then again see where that got me. Hungrier down right broken hearted. That’s literally nacho lunch. I benefit none whatsoever making up something that’s not true. Considering that $20.00 a tip for someone’s food you might have looked at, taken pride in and actually fed. The Potato salad was delicious. Keep in mind I can’t just drive back 15 or so miles from Berea to try to get a better sandwich. I don’t even wanna drive back one block to do that. I benefit none from giving you a bad review. I’m not even sure if you or anyone else reads these things? Customer service was it ever a thing? You don’t want me to elaborate on your robot having a bad day, everyday employees. Why do I feel like I should be the one to say I’m sorry???
… moreMarissa Workman
This was my first time trying this place and I am horribly disappointed ☹️ my sandwich barely had and sauce and the bread tasted like hand sanitizer I am absolutely appalled by this; not to mention when I walked in all the employees were in the back watching a fight of some sort and only after waiting 10 minutes only one person came out and was very rude. 10/10 do not recommend
… moreConnor May
30 mins after I placed an order, hadn’t left the store. 20 mins after it left the store, I hadn’t received my food… I live 8 mins away… Oh! And then when I finally did get the food, the bread was soggy from taking so long to get here! If you are thinking that ordering might save you time, or you’re too busy to go get food, either 1 just get it yourself. Or 2, get it from somewhere else. I love how their motto is “freaky fast” but you can’t get your food in less than an hour! Good job Jimmy.
… moreJon
Top notch sandwich shop, always clean and friendly! Go give it a try
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