Tom Carney
I’ve been going to Jimmy John’s for years in different cities. I’ve been going to this one in Farragut for 6 years and it’s always been very good. I’ve noticed lately everything is going downhill. Today’s order was missed so I had to wait a few extra minutes. Thats ok. But, I get home an opened my order to find everything I asked NOT to have on my sandwich was on it. I have allergies and could not eat the sandwich. I had to throw it away. My wife’s sandwich had very little meat on it which usually is not the case. This store is just going downhill for the last several months. Unfortunately, I will not be returning. What a shame!
… moreVaughn Chandler
Ordered my sandwich on the app. Waited almost an hour to get my sandwich. When I asked about my sandwich I got more attitude than service. My sandwich had actually been made and was sitting but nobody called my name or out it out on the shelf. Poor service.
… moreGJ Comer
Great Lunch Experience, I got the #3, food was fresh and fast, customer service was on point. Price was about average for the product.
… moreMark Smith
I’m giving them a lower food score on the new toasted sandwiches. I wouldn’t order it again. Came out more burnt than toasted.
They make great cold sandwiches, and they should stick to it.
Always top notch service.
Still one of our faves.
… moreJoshua Michael
While I realize ordering a sandwich at lunch for delivery may be a little longer delivery time than normal, a 2-hour delivery is unacceptable. Sandwich was good though.
… moreKatie L. Eades
Bread was hard as a rock on the bottom. Actually cut the roof of my mouth attempting to take a bite. I didn’t ask for cheese on this sandwich and was charged for it. I have a dairy allergy… The worst part was no one apologized to me when I returned this sandwich. You could knock on the bottom of the bread. I’ve never returned food in my 40 years of living, that’s how terrible it was.
Edit to 4 stars for refunding the money and providing new sandwiches
… moreWayne DiBetta
This Jimmy John’s used to be excellent. Recently, the last two visits have been substandard. The amount of meat normally added to a sub has decreased. The bread of the sub is dry and hard. The cookies are no longer moist chewy. They are dry and crumbly. This last order I asked for a number 9, no onions. The order looked good on the receipt but the sun was a number 9 with onions. Good thing I’m not allergiic to onions, I just don’t like them
… moreTrish Murphy
I order here every time I’m close. I got a Billy Club to go so disappointed. Who ever made it put one piece of ham on it and it should have roast beef, ham and provolone. I’m keeping my ticket for my next visit. They never answer a phone. It has bacon that’s should not be on it
… moreLindsey Davis
This has got to be the worst JJ in the system. This isn’t the first, second, or third time we’ve had an issue. I placed an order through the app at 8:19pm on 7/25 for pickup inside by 9pm. My husband arrived to pick it up for me at 9:08 and the doors were locked, which is fine. Just don’t leave it as an option online. He went through the drive thru to be greeted at the speaker by “Hello?” He proceeds to tell the person he is there to pick up and online order. After about a minute or two pause he says, “Pull up”. No conversation was had. The order wasn’t ready and was prepared when he arrived. He triple checked the order and seemed confused. Handed my husband and my husband said “you have a great day!” The only reason I ordered from here is they were the only thing open that late. We like the food, but everything else is going downhill. If this was the first time, I’d over look it, but it’s not gotten any better.
*edit I reported per request below. I’ve tried before (on previous issues), but no response. I’ll try again!
… moreRebecca “Becky” Vargason
It was our first time ever going. This is like subway but with no options. They have very limited basic veggies, a few meat options, and only like 3 cheeses. The girl who took our order messed up our order, overcharged us, didn’t answer any questions, and explained things wrong. The manager came out to fix everything for us and gave us a refund so the problem was taken care of. But our experience with her was so poor that I lowered the rating
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