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Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.
Address and Contact Information
Address: 402 W Fleming Dr ste i, Morganton, NC 28655
Phone: (828) 433-5885
Order and Reservations
Order: Order online
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Reviews
J F
Card reader was broke this time. Last time out of bread, chicken soft drinks and onion. Time before that no bread. Last 4 years have been similar experiences. Sucks I love their sandwiches and not great other sub establishments in town.
… moreSamuel Swink
Absolute worst place to eat use to be one of my favorites. placed order for delivery get a call that they couldn’t deliver ok fine went and pick it up the order was wrong went in to have it fixed wrong again said the hell with it and left save your time and money and go somewhere else
… moreStephanie Harper
No ham, no drinks other than bottled water or Diet Coke, no ice. I called to postpone my order since I was traveling, yet no one told me any of this when I called. Got there 45 min later, nothing was made bc they didn’t have anything I ordered (even though the app has you put your phone number, and it showed on the receipt).
Drive thru speaker broken when I arrived, and I waited 20 more minutes for my order since it didn’t get made. There was also a half smoked cigarette sitting on the counter on the inside of the drive-thru window, where they place orders. No mayo packets, they put it in a container but they don’t serve silverware so how am I supposed to use it while driving??
I should have read the reviews ahead of time, WORST JIMMY JOHN’S I’VE EVER BEEN TO.
No napkins, gave me brown paper towels, and no usual stickers on the sandwiches to keep them closed, they used blue painter’s tape. I doubt I’ll get refunded for my large iced teas I ordered on the app.
Clearly it’s an ongoing issues for NO ICE, NO DRINKS, NO MEAT/BREAD during opening hours…..Can someone either fix the issue or close down this location?!
… moreDrive thru speaker broken when I arrived, and I waited 20 more minutes for my order since it didn’t get made. There was also a half smoked cigarette sitting on the counter on the inside of the drive-thru window, where they place orders. No mayo packets, they put it in a container but they don’t serve silverware so how am I supposed to use it while driving??
I should have read the reviews ahead of time, WORST JIMMY JOHN’S I’VE EVER BEEN TO.
No napkins, gave me brown paper towels, and no usual stickers on the sandwiches to keep them closed, they used blue painter’s tape. I doubt I’ll get refunded for my large iced teas I ordered on the app.
Clearly it’s an ongoing issues for NO ICE, NO DRINKS, NO MEAT/BREAD during opening hours…..Can someone either fix the issue or close down this location?!
Zach A
Picked up a Big John sub and I kid you not this was all the meat on the sandwich…. This is completely unacceptable. They also added tomato’s that I didn’t order then pulled them off, you can even see the tomato seeds on the meat. This is a such a sorry excuse for a sandwich. And to beat it all it’s almost $10. not a chance I’ll be back!
… moreCiara Deal
I ordered on the app & it was supposed to be delivered, but they didn’t have any drivers & couldn’t transfer the order to doordash or anything else so I had to go get it. When I got there to get the food it was wrong, so I went back in to have it remade & it was still wrong. I even ordered an extra sandwich while in the store, but they made that one wrong too. There was only 2 people in the store, & they said that how they made the order was right when it wasn’t.
… moreMolly Harris
It was my boyfriend’s first time trying jimmy Johns and the sandwiches were absolutely amazing. Corie and Damon are amazing and really made our day with the food. Thank you guys!
… moreJeff Blankenship
This place has really changed! Great place to eat, every employee is very friendly! Food is awesome! Thank you! And to whoever is running this store now! Keep up the good work. *****
… moreK B
Be careful that they do not charge you twice at this location!
Looking at this 3.4 rating and wonder how a Jimmy Johns has such a low rating? It depends on who is working when you get served. First time I went it was mid day and the service (Ashley) was great.
However, I went back about 8 pm on a Wednesday night and it was not a good experience.
The guy had me run my card, it said “Approved” then he said wait I am going to put that in again. I said, “it said approved?” He said run the card again. I said can you check to be sure it did not go through, it said approved. He said, “just run the card,” it didn’t. So I did and again it said, “Approved” on the screen. I said, now can you please check to see that it didn’t charge me twice. He said, it didn’t (without looking). I said you didn’t check anything? To which he said,”you can look it up on your credit card if you want to, if it says I charged you twice I will return your money or give you another sandwich, whatever you want.”
I was not happy with this but I pulled up my app and sure enough, he charged me twice! So I showed him and asked him if he could take one off. He said no because it said “pending” on my credit card… I said it always says pending for a day or two. He said he would not refund the money then. I said well let me speak to the manager, he said he was the manager and he would not refund the money for the second order eventhough he charged me twice. I said then at least give me the other sandwich then. He said I would have to pay for another sandwich. To which I explained again that he charged me two different times and I showed him on the screen again! He refused to refund the money. He then said fine I will “give” you another sandwich. He took his time but made a sandwich… but he was basically forcing me to buy two sandwiches, and he still never got it. I said, I will be complaining in the morning to which he said,”even after I gave you a second sandwich.” I said, “you didn’t give me anything, you charged me twice!”
His customer service sucked. He should have confirmed after I asked him to the first time. Instead he put it on me then refused to believe it when I showed him on the app that he made me look up. He would not just admit he made a mistake.
It is rediculous, but I can see why this store has such a poor rating for a Jimmy Johns. This location needs to train all of their employees about customer service and how to use the registers, etc.
FOR THE RESPONSE FROM Jimmy John’s… you respond to everyone the same way, “Sorry for the bad experience, please send more info to another place.” Bla, bla bla… In other words you do not care to even give an appropiate response. Just one more way that shows that your customer service is severely lacking.
… moreLooking at this 3.4 rating and wonder how a Jimmy Johns has such a low rating? It depends on who is working when you get served. First time I went it was mid day and the service (Ashley) was great.
However, I went back about 8 pm on a Wednesday night and it was not a good experience.
The guy had me run my card, it said “Approved” then he said wait I am going to put that in again. I said, “it said approved?” He said run the card again. I said can you check to be sure it did not go through, it said approved. He said, “just run the card,” it didn’t. So I did and again it said, “Approved” on the screen. I said, now can you please check to see that it didn’t charge me twice. He said, it didn’t (without looking). I said you didn’t check anything? To which he said,”you can look it up on your credit card if you want to, if it says I charged you twice I will return your money or give you another sandwich, whatever you want.”
I was not happy with this but I pulled up my app and sure enough, he charged me twice! So I showed him and asked him if he could take one off. He said no because it said “pending” on my credit card… I said it always says pending for a day or two. He said he would not refund the money then. I said well let me speak to the manager, he said he was the manager and he would not refund the money for the second order eventhough he charged me twice. I said then at least give me the other sandwich then. He said I would have to pay for another sandwich. To which I explained again that he charged me two different times and I showed him on the screen again! He refused to refund the money. He then said fine I will “give” you another sandwich. He took his time but made a sandwich… but he was basically forcing me to buy two sandwiches, and he still never got it. I said, I will be complaining in the morning to which he said,”even after I gave you a second sandwich.” I said, “you didn’t give me anything, you charged me twice!”
His customer service sucked. He should have confirmed after I asked him to the first time. Instead he put it on me then refused to believe it when I showed him on the app that he made me look up. He would not just admit he made a mistake.
It is rediculous, but I can see why this store has such a poor rating for a Jimmy Johns. This location needs to train all of their employees about customer service and how to use the registers, etc.
FOR THE RESPONSE FROM Jimmy John’s… you respond to everyone the same way, “Sorry for the bad experience, please send more info to another place.” Bla, bla bla… In other words you do not care to even give an appropiate response. Just one more way that shows that your customer service is severely lacking.
Sr Valentine
So this place is in a good location. The place is clean inside and out. The lady working was really nice and new her stuff. Now here is the bad part. The lady was the ONLY person working. Yes she working working by herself. She had ran out of cut ham, cheese and another meat. We waited while she cut those items. Meanwhile while she is taking our order, online order and asking the drive through to hold on. After all that I decided on the chicken bacon ranch over my normal Vito and it was shitty. Chicken looked like tuna all minced up. The lady working, the location and the cleanliness is how they got 3 stars.
… moreJohnathan Burnette
Went in to order employee was sitting playing in their phone fine whatever. Then they inform me “We are out of bread”. LOL this is your entire business. The last time we ate here they were totally out of soft drinks, and out of many ingredients. They should really just close down at this point.
… more