Shyanne
I’m not quite sure what’s been going on lately—I usually love ordering from Jet’s Pizza. The presentation has looked fine, but the taste of the dough over the past couple of orders has been almost bitter.
I recently ordered a large Deep Dish pizza, and the crust edges weren’t intact or seemed to be missing altogether. In some areas, the crust came out very thin, which is unusual for a Deep Dish pizza.
I wanted to bring this to your attention, as I’ve always enjoyed your food and service in the past, but lately the quality hasn’t been consistent.
… moreTeresa White
I had ordered through Uber Eats, which I will never do going forward, and the 1st driver sent a message saying someone else must’ve picked my order up. Then I get a message that they (Uber)are sending a different driver. At this point I gave the restaurant a call only to find out they never received an order for me through Uber.
Michael was extremely helpful in taking my order over the phone in order to have it ready for the 2nd Uber driver to pick up. While on the phone with Michael (the Jet’s manager) I received a message from Uber that their driver had cancelled my order.
I then called the restaurant back to inform him that Uber had cancelled my order all together with Jet’s. Since my food was just coming out of the oven Michael offered to place the order for me to have it delivered to me. He offered me discounts on the food , a discount for being a wounded Veteran and thanked me for my service. He was very kind, patient, generous, and understanding of the whole debacle I had gone through in dealing with Uber. I appreciate everything that Michael did for me to make things right. I used to work in the restaurant industry and because of it I have higher expectations than most people. Michael not only met those expectations but surpassed them. The owners of this Jet’s pizza location better hold on to this guy. Note to the Owners: I have read a review suggesting that you are using out of date or tainted food. I am hoping this is not true. If you are using substandard food ingredients maybe it’s time for the food inspectors to pay a visit.
… moreSky
Ordered delivery not realizing they used DoorDash and the driver TOOK A BREADSTICK???? I called the store and spoke with Steve, who sounded disappointed but wholly unsurprised, and got them refunded. Pizza was fine and didn’t appear to be tampered with. If you’re gonna order from them just go in store and don’t risk a missing breadstick.
… moreOlivia Myers
Easy to order online. Was ready 10 minutes after estimated with no update on status. Clean facility. The pizza was hot and delicious!
… moreWill Dryden
These guys have no idea what they are doing. They have a receipt with the name of the order on every pizza and still mess things up. I was shown my pizzas and was told I had 5 minute wait so they could make a salad fresh. In the next 5-10 minutes our order was given away. Ten more minutes went by before they told me the pizza was gone. I was then informed I would get 25 percent off for the order that was given away. Ok we have already waited 45 minutes what’s 15 more…. It has now been an hour and 15 minutes and we are just now leaving the store. The guy was nice at the register but clearly certain employees should not be allowed to handle orders. Even after getting the order it was still incorrect but we cut our losses and left. Really disappointed to have to write this because I’ve been in there shoes before but this was pathetic.
… moreMartha Armstrong
I did a takeout order tonight and the conditions that these employees are working in feels like a sauna. I couldn’t even stay in the store to wait on my pizza. It was so hot. It felt like over 100°. I’ll be calling the Better Business Bureau. This is unacceptable for any human to work in these conditions with it being summertime.. The employees apologized and said that it should be fixed by tomorrow, but the owner needs to take accountability. People can have a heat stroke and pass out, and that’s no way to work… I felt so bad for the employee Michael and Katie. I told them that I was gonna be leaving this review hopefully the owner gets the problem fixed faster.. The customer service was great and my food was great, but working in these conditions is not great for any employee and for the customers waiting it’s unacceptable
… moreJasmine Mccloud
Not sure whom the staff located here are .” But to say the very least not to sound rude early afternoon just a few days ago I tried placing a bulk order otp with a gentleman who barely could understand or speak English making the settlement of my future placed order a no go .. having to move forward with another pizza place in the area .
VERY DISAPPOINTING.
… moreHassan Ahmad
Staff was great pizza was cooked to perfection the guy named Micheal (B-mike) was amazing very nice and respectful will definitely be back
… moreMuscle up!
I recently picked up a pizza from Jet’s Pizza on Old Hickory Boulevard in Brentwood, and I was incredibly disappointed with the experience. The pizza tasted as if it had been reheated rather than made fresh. The crust was overly browned and dry, almost like it had been cooked twice, giving it a stale and unappealing texture. It lacked that fresh, flavorful quality you expect when ordering from a pizza place. The overall quality was extremely poor, and it felt like I was eating a pizza that had been sitting out for too long. Given my experience, I would appreciate it if Jet’s Pizza could offer some form of compensation, whether it be a discount or a coupon for a future order.
… moreJeff Bennington
I may not be a pizza aficionado, but I really love this pizza. We kept it simple with pepperoni and sausage, but the next time I’m going to load it up and make it a supreme. Because this pizza was just out of this world. Was visiting my son and daughter-in-law, in ordered this pizza. Wish you had a location in Indiana.
… more