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Jersey Mike’s, a fast-casual sub sandwich franchise with more than 2,500 locations open and under development nationwide, has a long history of community involvement and support. Started at the Jersey Shore in 1956, Jersey Mike’s serves authentic East Coast-style subs on fresh baked bread – the same recipe it started with over 60 years ago. The company’s mission is to bring its customers the highest quality, freshest made sub in the industry and give back to the communities in which it operates.
New Jersey–based counter-serve sandwich chain serving jumbo subs filled with cold cuts & toppings.
Address and Contact Information
Address: 2020 S 320th St Suite 3, Federal Way, WA 98003
Phone: (206) 212-6897
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Get more information for Jersey Mike’s Subs in Federal Way, WA. See reviews, map, get the address, and find directions.
Reviews
Johnnie Ram
I’ve been ordering from Jersey Mike’s for years. I’ve always been happy to spend a bit more because I know what I’m getting—usually great quality and reliable service. But lately, it feels like that standard is slipping.
This is the second time I’ve received a sandwich with lettuce, even though I clearly requested no lettuce. And this time, it wasn’t just a mix-up—it looked like someone realized the mistake, scraped off most of it, and hoped I wouldn’t notice. But I did. The bread was soggy, and there were shredded pieces left behind. It felt lazy, rushed, and frankly, disrespectful.
I’m not mad about one wrong ingredient. I understand that mistakes happen. What really gets me is the way it was handled. It would’ve taken just a few extra minutes to remake it properly—but instead, someone chose a shortcut, and that choice told me a lot about how seriously they take customer satisfaction.
What makes this even more frustrating is that I can’t do much about it. Uber Eats doesn’t follow up, and trying to get any kind of resolution feels like shouting into a void. There’s no accountability—just a shrug and silence.
And that’s the real issue here. Not that mistakes happen—but that the people involved know there’s no real consequence. They assume the customer will just deal with it, eat the cost, and keep ordering. And honestly? That’s probably true in most cases.
But I’m not writing this review because I want a refund. I’m writing it because I care. I’m a regular. I’ve supported this business for a long time. I’m not here to bash them—I just want them to do better. All it takes is a little ownership. A little care. A little pride in getting it right, even when things go wrong.
To Jersey Mike’s: I’ve been a steady customer because I’ve always believed in what you offer—but that belief is starting to wear thin. I’m still rooting for you to get it right.
To Uber Eats: You need to create real systems for feedback. Right now, customers are on their own, and businesses know it.
And to anyone else reading this who’s had similar experiences—speak up.
… moreThis is the second time I’ve received a sandwich with lettuce, even though I clearly requested no lettuce. And this time, it wasn’t just a mix-up—it looked like someone realized the mistake, scraped off most of it, and hoped I wouldn’t notice. But I did. The bread was soggy, and there were shredded pieces left behind. It felt lazy, rushed, and frankly, disrespectful.
I’m not mad about one wrong ingredient. I understand that mistakes happen. What really gets me is the way it was handled. It would’ve taken just a few extra minutes to remake it properly—but instead, someone chose a shortcut, and that choice told me a lot about how seriously they take customer satisfaction.
What makes this even more frustrating is that I can’t do much about it. Uber Eats doesn’t follow up, and trying to get any kind of resolution feels like shouting into a void. There’s no accountability—just a shrug and silence.
And that’s the real issue here. Not that mistakes happen—but that the people involved know there’s no real consequence. They assume the customer will just deal with it, eat the cost, and keep ordering. And honestly? That’s probably true in most cases.
But I’m not writing this review because I want a refund. I’m writing it because I care. I’m a regular. I’ve supported this business for a long time. I’m not here to bash them—I just want them to do better. All it takes is a little ownership. A little care. A little pride in getting it right, even when things go wrong.
To Jersey Mike’s: I’ve been a steady customer because I’ve always believed in what you offer—but that belief is starting to wear thin. I’m still rooting for you to get it right.
To Uber Eats: You need to create real systems for feedback. Right now, customers are on their own, and businesses know it.
And to anyone else reading this who’s had similar experiences—speak up.
Siany Marie Belenguer
Hello Good afternoon. I was very happy I could order Jersey Mike’s in GrubHub here in Des Moines WA State. I Grew up in NJ. It feels good to have sandwiches like this. Miss that East Coast Taste. Even though I live in De Moines WA State. I am still a Jersey Girl. Thank you and Happy Blessed Holidays To YOU ALL.
… moreTim Strickler
Every time I go to this location people are rude, they are out of ingredients like bread. I end up having to go to the 348th location which is awesome. Just picked up sub at 348th location. The had fully stocked bread and meats. Makes you wonder why the difference when owned by same franchise.
… moreDenise Corrigan
Tuna sandwich was delish! Fun relaxed staff! They really seem to love their jobs
… moreIra Groves
Been a regular for some time and must say I’ve never been disappointed. Service and quality of food have been excellent. Keep up the good work!
… moreEllie
The sandwiches were amazing!! Especially the gluten free bread. Unlike any other gluten free sandwiches we’ve ever had. Definitely recommend to anyone with gluten sensitivities. This shop rules!
… moreAmy D
I have never been to Jersey Mike’s before and I’m glad we chose this location for a first try. The service was excellent and both people behind the counter were polite and well organized. I’ve honestly never had someone make me a prettier sandwich. It was also delicious and all the ingredients were super fresh. I’ll be adding this place to the list of regulars
… moreDoris
I was so hungry and decided to walk into Jersey Mikes for a sub sandwich. It wasn’t busy. I was politely helped right away and ordered a Mike’s Famous Philly. I had no idea it was to be cooked. The cook was cooking other orders and put mine on right away. She was also very nice! Long story short, I absolutely highly recommend this restaurant! The food was hot, fresh and outstanding! I had the absolute, ultimate, excellent service! Very, very, clean! Thank you! I will be back!
… moreM D
All the workers took time and care to make the subs. Ingredients were fresh. No slop jalop job. Soo good
… moreMia Williams
Our family loves jersey mikes! We visit this location frequently, and Adam the manager has been the most friendly person when we walk in that door!!! Thanks Adam! Amazing!!! We only go to this location!!!! Thank you!
… more